You need to know there are care problems here related to insufficient staffing and management…read moreignorance. The facilities and amenities are beautiful, the meals are great quality, and for this the residents pay a high cost. But the high cost is not reflected in the actual care provided for more fragile and dependent residents. Despite the service being advertised as being able to meet enhanced supportive care needs, the management has insufficient experience and expertise to understand what those actual care needs require in terms of staff and equipment. This is sadly not uncommon in elder care, but here it is pronounced. Staff advocate for better care, such as basic medical and first aide supplies, as well as more regulated nursing staff, but concerns often go unheeded. There is a culture of secrecy; if you speak up as a member of staff, you are likely to be targeted for trouble. Canterbury has a hard time keeping quality nursing staff for a reason. This all means that the most at-risk and medically delicate residents are not getting the care they need in a timely manner. One of the consequences of this is bedsores. No one should die of a septic bedsore. Another is if your loved one sustains a fall, it might be quite a while until a nurse gets to them if the nurse is busy elsewhere. Yes there is an Registered Nurse working 24/7, but that RN takes care of over 300 people at a time. It can take 10 minutes to get from one side of the facility to the other. There is little time to really provide CARE, there is only time to do TASKS. When looking for a home for your precious elders, look beyond what is visible, talk to the staff, ask around. The staff here are trying their best, but they are not well supported, which is always risky for residents.

Excellent quality, reliable and trustworthy care. Attentive and friendly staff and good…read morefacilities. Operates on the non-profit philosophy and it shows. Good long history of church principled compassionate care. Money is well spent.

A difficult group of us seniors to manage at times, I would think! I've lived here for more than 3…read moreyears. It's subsidized for low income seniors. Vista offers independent living in 16 different apartment complexes across Edmonton. Our building has a great hard working cleaner twice a week and a knowledgeable and very pleasant maintenance man. We've had many different on site managers since I arrived. The on site staff is in their office twice a week for half days. We're able to phone them with any extra concerns. The building seems well taken care of. Tenants plant the flowers in the front and care for them, making a very pretty entrance, and there's a gazebo in the front for smokers if they choose and others to sit in the shade and chat. The lawn is well kept up by Vista. The walks are shoveled in the wintertime. The heating is sometimes variable but mine was fixed completely the first winter I was here. The lobby, social room, and hallways are air conditioned, not the units. At least twice a year and occasionally at other times Vista offers a barbecue with transportation there at a minimal cost to us, and a lovely meal at Christmas with transportation and gifts, again at a very minimal cost, and most of us enjoy them. Communal living is not for everyone and unfortunately gossip abounds in certain groups. The apartments tend to be small but very nice. There are two wheelchair accessible suites, I believe. No smoking in the building and for at least 10 meters outside. The rent is a third of our income - our tax assessment for the year must be submitted to the office. The lease is renewed in September every year. Limited outside parking is available for a fee. No pets are allowed.

If you have a complaint, however logical, prepare for retribution from the management. On the…read morepositive side, housekeeping staff do a good job keeping the building. Maintenance staff do the best they can. The problem with Vista is the head office management.

no actual nurse on staff. Manager Trevor is rude and deceitful . Kitchen staff and front…read morereception goo. Place is not maintained well. they say they have bus serice and outing but it's broken more then running

my mother lived here for seven years. in the last few years building has not been maintaine. They…read morewere without hot water for three days in the spring. they serve hotdogs and pasta too frequently. the window frames are rotting. suite has had mice, and ant problems. building is past its prime. management changes every six months. maintenance does not address issues in the suite. My mother had flickering bathroom lights for over six months before it was repaired. The carpet in her suite needed to be stretched it had ripples in it. There is an on site nurse, not sure what she does, during covid she never checked on my 89 year old mother when she had covid.

The Churchill is a reasonably affordable independent and assisted living solution for older people…read more Some families I know have parents who live here, and they enjoy the ability to live independently with support. The building is well secured, attractive, clean, and the housing unites are reasonably large. This is not a very fancy retirement home with lots of frills but it is also more affordable. It is also located right downtown so it is close to shopping, a senior's organization, Churchill Square, and other amenities.

Not at all impressed with this facility. Very poor communication and/or qualified staff…read more Disorganized. For the price you pay you are better off paying for a luxury apartment and having your own home care come in. Food is alright although special needs or diets are not considered. Their "pass the buck" attitude is not at all professional. Plus the main door entrance does not even have a walker/wheelchair slope at the curb making it pretty much impossible for those seniors who require it. How does a seniors complex get to open without that!?! So those of you considering this complex,..please save yourself the agony and money....and reconsider!

My parents were residents for over 5 years at Touchmark. In…read moremy opinion there has been a tremendous and hazardous decline in residents' care in the Private Memory Care. You should know that given they are a private business they do not need to follow Continuing Care Health Service Standards. Those standards do need to be followed by funded sites within Alberta. There isn't a regulatory body that can hear our concerns and advocate for the residents there. As a result of the lack of proper systems and communication and because of sub-standard medical care our mother received we had no option but to move her elsewhere. I am concerned for residents/friends who have been left behind.

Four years ago my mom moved here from Winnipeg and we needed to find her a safe and comfortable…read moreplace that felt like home. We went and saw a few retirement communities, but it wasn't until we walked into Touchmark that my mom felt at home. With the comforting atmosphere and the genuine friendliness of the staff we knew we found the right place. Over the 4 years that my mom lived at Touchmark we were always impressed by the staff and their willingness to help her and us with our questions and changing needs over the years. We would highly recommend Touchmark to anyone looking for a safe and friendly retirement community.

Looks like things have only gotten much worse since the other reviews. Management both in house and…read morehead office are totally incompetent. Food at my location is at best the worst in terms of taste, nutrition, portion and variety. Building is advertised as luxurious while in fact may be a C+ and we'll overpriced.

Poor Wifi so Face Time is not possible. Not all room door…read morehandles have auto locking. Unbelievable to see men in the same Memory wing with women! In first week my Mother had a man come in her room and demand sex in front of her husband!

I think they are trying really hard, but it feel it lacking a bit…read more I've been visiting my elderly here for 5 years. The rent goes up every year. It's slightly more than what she collects for a pension. The meals are provided and they are pretty good, but sometimes they are just awful. The staff is very friendly and capable, but when I reported my elderly's diamond ring had gone missing, I got no help. No response. I called for a case conference for my elderly and it was held without me. I wasn't invited. I'm the ONLY kin. I should have been called. Especially due to a hearing issue for my elderly. One day, I lucked out and walked into her room for a visit while the coordinator was having her yearly client conference. I had lots to say and I felt I was heard. The security is lacking. Guests are required to buzz in, but many just walk in. There is some free parking, but often full. I have to pay for street parking. It's pretty clean and cheery, but the thistle grows wild outside. They put on daily programs and invite a podiatrist monthly. There is a chapel on the 2nd floor which doubles for a fitness room and community centre. The weekly room cleaning they provided is barely sufficient. I'd probably be OK with living here in my 90's. I'd just let things roll off my back.

Very nice fitness club for people of all ages !Love the atmosphere here more than anywhere !!It's a…read moreplace of utter bliss when your mind and body connect at a high level!!Id recommend this place to a women or man of any age ,(even kids can thrive here) a weight lifter ,a runner , a swimmer ,a gymnast,or even a cyclist or a climber ,you can pretty much do it all here and all at a great rate ,that's better than the competitors.

This Ymca In Edmonton Was amazing! Had all the gym equipment one would need. Very clean and…read morespacious. The staff at front desk were very friendly. I got a day pass to work out and they ended up giving me a pass for the next day free. The dumbbells went up to 130 lb which was surprising for a ymca. They had a great area for dead lifting as well. Had a wonderful workout there and will for sure go back next time I'm in Edmonton. Thank you to the staff there for being awesome