I've Shopped here for years, always great customer service and great deals. Thank you!read more

I am a customer for about 8 years now. I spent thousands of…read moredollars here. Most of the time they are good Although most of the stuff on sale or deals are always too dry - too old and I actually accept most of bad products. But this time I purchased a whole oz and the whole thing is super dry and got fungi smell to it It literally affects my health!! I was coughing all night and blocked my whole breathing system!! So I decided to reach out to address my concerns and they just said nor returns no refunds! It was my first complaint over 8 years probably! And yet I already bought so many bad products from here with no problem. But when I see tag manipulation ! That was a rip off And I don't think a business like this needs to rip people off !!! Don't mess with our health so you can make extra money or to prevent disposable!!

Elijah was very nice and welcoming and helped pick out some fireee for an excellent price!read more

I would leave 0 stars if I could. They have employees that are doing nothing at all but can't help…read morepeople. Second time I've ordered curbside and it takes so long that I have to come in. Terrible customer service.

This is a couple minutes down the road so I come here often. Other than the drive thru wait time,…read morethis place is great ! The staff are welcoming and know their products well. I had a transaction that was mistakenly charged twice, so I called in and they told me to wait a couple days. My next visit I had brought up my situation and Miguel explained things thoroughly and also added some product to my order for the inconvenience. Thanks !

At its core, this dispensary is just... a building with weed in it. Which, apparently, is all they…read moreaspire to be. I kept coming back because, honestly, how bad can buying weed be? Ignore the rude cashiers, grab your flower, tap your card, and leave. Cute in theory. The last three visits have been an Olympic event in customer frustration. The last two visits I had to remind the cashier that I get to spin the little promo wheel. Babe, why am I training the staff? The visit before that, I "won" free gummies. Except--plot twist--I couldn't actually have them. I was told I had to come back within 24 hours to claim them. And wouldn't you know it, every time I "win" gummies there's suddenly some reason I can't leave with them. It's less of a prize and more of a scavenger hunt. Then today's episode. They couldn't scan my product because of labeling issues, so I'm already standing there longer than necessary. All I wanted was to pay and leave. Instead, the cashier became emotionally invested in getting me to spin the promo machine. I politely said I wasn't interested because of what happened last time. He kept insisting, "I want to make sure you get what you paid for." Sir... what? I did get what I paid for. It's literally in the bag you're holding hostage while trying to convince me to play the dispensary slot machine. Meanwhile, y'all still owe me from the last "prize." The whole experience feels like late-stage capitalism wrapped in neon lights and loyalty rewards. Every interaction is another promotion, another gimmick, another hoop to jump through instead of just providing decent customer service. I'll happily drive 20 extra minutes to support a dispensary that treats customers like people instead of contestants on The Price Is Pot. I'd rather spend my money somewhere with actual community ties, competent management, and employees who don't make walking out feel like I'm the punchline. The weed may be the same. The experience absolutely isn't.

Xenia was perfect. Will be back asap and will always take her advice because she knows a lot and is…read morevery helpful

Isaac was awesome! Truly love this place and have for years. Wallflower rocks! I've continued to…read moreenjoy what this place has to offer and will continue to keep coming back in Vegas whenever I'm here!

Love this location! Princess was the best help and helped within our budget and we still got…read morequality options. Highly recommend this location!

Atm did not dispense my money manager went upstairs and never came back atms are blank no name or…read morenumber on them *** warning do not use the atm machines ***** two thumbs down for customer service it's near where I live but I will most definitely go out of my way somewhere else so I dont get robbed !

Super friendly and helpful staff! Both times we stopped in the workers helped us locate what we…read morewanted. Affordable too. Will definitely be back when we visit next.

I love that this place is open 24 hours! I went here for the first time about a month ago and have…read morebeen back several times since. The staff at the front desk checking IDs are always friendly and get you checked in quickly. We've been helped by Ivan a few times now, and he's consistently welcoming and in a great mood. He's extremely knowledgeable and always able to point us in the right direction. Honestly one of the most knowledgeable budtenders I've ever had. They have a solid selection of products, including The Presidential joints my friend likes, and we've caught some great deals during our visits as well. Great people, great vibes, and super convenient hours. I'll definitely be back!

The Dispensary at Decatur and Eastern Aves have the widest selection and the best prices on carts…read moreIn Vegas. The staff at both locations are always super freindly and knowledgeable about the products. Jesse James over at the Eastern Ave location always goes above and beyond. Take care of that employee bc he takes good care of the customers.

As a VIP, medical, and pickup patient, I wanted to bring a recent experience to your attention…read morebecause I genuinely believe it deserves your awareness. I have been a patient at this location for more than eight years. That kind of loyalty is earned, which is why this experience was so disappointing. I have continued choosing this dispensary over countless others because of the service and consistency I have received over the years. My interaction with Alfred fell well below the level of professionalism I expect from your brand. Rather than answering my questions respectfully, he was dismissive, condescending, and lacked basic customer etiquette. Instead of educating a customer, he made me feel as though I was asking foolish questions. No customer, especially one who has remained loyal to the same location for over eight years, should leave feeling belittled. As someone who regularly reviews businesses, I know exceptional customer service is what creates loyal customers and positive word of mouth. Poor customer service has the opposite effect. After this experience, I understand why this location has accumulated so many negative reviews centered around customer interactions. One employee can have a significant impact on a business's reputation. Alfred's communication style is undermining the customer experience and, in my opinion, diminishing the reputation of your brand one interaction at a time. I am sharing this privately because I believe owners deserve the opportunity to address concerns before loyal customers simply stop returning or post public reviews. I hope this feedback is received in the spirit it is intended. Coaching on professionalism, customer etiquette, respectful communication, active listening, and de escalation would greatly improve the experience for future customers. Thank you for taking the time to read my feedback. I sincerely hope it leads to positive change because your loyal customers deserve the same level of respect that keeps them coming back year after year.

Matt at Cookie on the Strip is THAT guy . Super welcoming, made me feel seen, and kept the vibe…read morechill but lit. He's knowledgeable, patient, and honestly set the bar high--made the whole spot feel like more than just a dispensary. If you stop by Cookie, ask for Matt. Best vibe, best service, guaranteed good trip

So I come to rise dispensary on the strip all the time Im a-returning customer and yesterday I went…read morein and bought an eighth of citrus spritz and on the website it said $19 and they charge me $30 and I went in today to buy the same thing and they charge me $19 for it and then I talked to the manager Rita about how they charged me 30 yesterday when it's supposed to be 19 and she told me that she couldn't do anything about it and I feel like that's bullcrap because if it says on the website $19 they should honor it. It's false advertisement. all the workers are amazing but the manager Rita gave very bad customer service very bad!!!!!!!!!!!!!!!!!!!! The manager Rita didn't do nor try to make things right! Horrible manager!!

You want top tier service I recommend this place rise by far has the most comprehensive…read moreCompassionate service they listen to your needs i have been a loyal customer to rise since 2017 I would never go anywhere else as a local best place by far great prices deals are awesome if you work in the hospitality industry veterans get an awesome discounts we get discounts no other dispensary does what rise does they cater to there loyal local customers the tourist here in Las Vegas they love you guys yall are so welcome there they treat you like with top tier service they have people there to explain and help you purchase one on one help best service in Las Vegas I have been helped by Tati , Izzy , jameel, Thomas , Darrin , Ms J and few of the new people I must say you all are awesome live your service great team keep on shining

They no longer have bud tenders. It's all self service. One lady yelled at me from behind the…read morecounter to go use a kiosk. I remember when you gave great recommendations and good service.

Easy to get in and wait on your name to be called. They have a lot of options for whatever you're…read morewanting and knowledge as well to answe any questions.

I wouldn't recommend! Nothing special and over priced, if you gone go here at least go to planet 13…read morefor experience. I also hate it's cash only and they ATM take $6 from you even though it say $4. Service is cool but Ubers get paid to take you here too