When we adopted our rescue puppy Grace we knew she was a smarty and we wanted to make sure we let…read moreher shine. My partner took her to another trainer who she did not jive with, and upon hearing about the experience I began to question whether clicker training was right for us... and then we attended Heidi's introduction session together; now it made sense! Heidi and her team make sure that the human is trained first, before even starting with the pup. I feel like Heidi really understands and explains how dogs think and how our human behaviors and tendencies can result in undesirable dog traits. Her sessions are flexible, the book she provides is comprehensive and offers plenty of homework and future work. Our dog has learned so much in such a short time, wherever we go people are impressed by her manners and her listening skills. It's nice to be able to take our girl anywhere and not have to worry about how she will react. And it's fun watching how proud she is of her new skills! Additionally, the puppy playtime is Gracie's favorite. She loses her mind whenever she goes near a pet store because she is so excited at the idea that she is about to see her puppy friends. She gets a full hour of pure joy, we learn about proper dog interactions and what is okay and what is a potential issue. On top of that, we end up with a nice calm, tired pup. I'm kind of sad that she will be graduating this week. We will consider future training with Heidi as well as daycare, and are happy to recommend this training to everyone, it was well worth the time and money. Also, the staff at Rumford Pet(which is a separate entity) is very nice!

The beginner puppy classes are great, learn allot of techniques. Prices are very reasonable and…read moreworth it. Social classes I recommend.

I came to Strategick-9 in desperate need of training for my reactive dog, Odin, after a biting…read moreincident involving a family member. Here's my experience. Sydney appeared on the surface to be a knowledgeable dog trainer but she lacks effective communication skills and applies questionable methods in her training of reactive dogs. While my primary issue resides in her poor communication I do recall one occasion where she pulled Odin's slip lead so tight while he was barking at a dog passing by that you could hear it choking him. We had multiple sessions that had same day cancellations on their end. Which is a double standard considering their policy for their customers requires at least 24 hours notice or it will result in a loss of a session or a $65 fee. They definitely value their time and money more than yours. On one occasion I had to reach out to her the morning of our scheduled session to confirm we were still on. She responded 6 hours prior to our session that she had an evaluation that was going to overlap because she forgot to follow up with me. The appointment was rescheduled. On a separate occasion we had a group training session scheduled but the other dogs canceled an hour and a half prior to the session. She said she would reach out that day or the next to reschedule. Two weeks had passed and I hadn't heard a word. I had to reach out to her. She replied by saying "my b for not getting back to you, weekends have been busy busy." We had an exchange via text and she ultimately decided she no longer wanted to work together and she put me in contact with Joe. He offered two sessions with him or a $250 refund. I paid $2,500 up front with the agreement that Odin's training didn't have a set number of sessions but rather we would work with him until he was good to go. Joe undermined that agreement when he offered only 2 sessions. Had he decided to honor my previous agreement with Sydney I would have taken that offer. I didn't agree on the $250 refund since they had only accomplished basic obedience training with Odin. Which he was already well versed in when in a calm environment. One session consisted of her feeding Odin Pirates Booty from a muzzle for 40 minutes. They said in their session confirmations that the session will last an hour. Very rarely was this the case and most of our sessions ran below that time frame. Odin's real issue was resource guarding and his reactivity to other dogs and children. That training was never completed. I do take responsibility for removing the rubber piece off of the e-collar because I thought it was on there to protect water from getting in and I was attempting to charge it. However, the new e-collar they ordered had been in for some time and we never began working with it. Also, they get the cheapest e-collars they can pass with. You're better off buying your own. Which I did. Even though I didn't agree on the $250 refund Joe took it upon himself to refund it to my account anyway. I also never received the new e-collar which he stated was the reason he wouldn't refund more. As a side note, they claim to make training plans that adapt to the dog and the owners needs. Sydney never asked me to demonstrate how Odin walked with me on leash. Rather she had a generic format she implemented instead. At the end of the day I feel they're highly dependent on the e-collar for their training, have very poor customer service and need to develop a stronger work ethic. I would highly recommend seeking training from a more reputable, professional and qualified trainer.

brought our dog to be evaluated. the trainer talked about how committed we seemed and how much we…read moreseemed to care for our dog. when my husband and I wanted to go home and discuss the payment plans - he insisted we sign a contract. when we refused he quick changed his tempo saying we didn't seem serious or committed and couldn't work with us. a waste of an hour and a half. basically talked like a salesman. super disappointed because I was definitely considering using him. horrible customer experience

Recommended by a friend as the best dog trainer ever. And he IS the best dog trainer EVER. We have…read moreused Greg three times now..helped our rescue with leash walking and helped us with his dog aggression so we and he and neighborhood dogs were safe. And our Buddy was happy. (After two different trainers could not help us). Flash forward...new dog Onyx trained in all manners/skill basics and off leash! Yeah. That was so easy peasy that our sister dog Jazzy a year later needed off leash training and we got Greg back! If you are still reading...yes we and our pups are fans. Greg's approach is so wonderful. He gets dogs. Knows how to correct and is so positive and uplifting. He is also a great educator. Life long dog owners and we learned so much. Invest in your dog. You'll be so happy you did.

Wonderful experience all around. He really seems to have a special gift with dogs- you can tell he…read moreloves them and they definitely respond so well to him. Thanks to this guy, we can look forward to a much more positive future with our dog! He gave us all invaluable resources to rely upon so that all of us can achieve a better quality of life!

Our dog Minnie has been attending daycare 3x per week for about a year now, and I am so, so, so…read morehappy with everything about NPC! The pick-up and drop off service is really convenient, especially for families with busy schedules and/or young kids, like ours. Minnie always comes back from daycare happy and exhausted! We have also used NPC's boarding services for anywhere from 1 night to several weeks at a time. I have never once worried about her care or wellbeing while she is staying at NPC. The owners are incredibly kind, caring people who treat Minnie like she is their own dog. Absolutely no cold, lonely cages like most boarding places use. Instead, Minnie gets to be comfortable on the couch with her second family while we are away. NPC really treats all of their customers and their pets as family; I feel very lucky to have a service like theirs in the neighborhood! NPC has been an absolute godsend during busy or stressful times for my family (the birth of my son, or my cross-country travels due to my mom's cancer diagnosis) -- my dog receiving high quality, reliable care is a given, because we know that NPC is there to help.

The level of unprofessionalism I witnessed today from the driver of the "pet bus" was overwhelming…read more The driver passed the huge line of people waiting to get onto the bridge and quickly and aggressively forced their way into the waiting traffic. Afterwards the driver displayed the middle finger. I hope that there wasn't a clients' pet in the van as the driver could have caused an accident and clearly was only looking out for themselves and not the other drivers on the road. If they treat their business like they drive, I would never trust them with a loving part of my family. You should be ashamed of yourself.

My 2 huskies absolutely love it here! You can tell the staff are genuine dog lovers. I recently…read morewent away for a week and had my 2 pooches lodged here for a week. My dogs are part of my family so I do not just leave them with any day care service. We dropped our huskies off here a few times before our vacation so they could get acclimated to coming here and they would always come back all tuckered out from playing. Needless to say, I was able to enjoy my vacation knowing they were in excellent care. Plus when we picked them up they were both fresh out from a bath. If you'e looking for a doggy day care for your pooch, I could not recommend crate escape enough! Your pooch will be in excellent hands!

My German Shepherd, Nova, has come to Crate Escape since she was 3 months old. She absolutely loves…read moreher time at doggy daycare, and always comes home tired after a long day of playing. All of the staff are amazing, and make her feel right at home! She gets along with all of the dogs We love Crate Escape!

We had two 8 year dogs. One recently passed away. My remaining dog was suffering from anxiety…read moreattacks, we got a new dog 5 years old. Both dogs were having a hard time adjusting. Mark has come over twice and has been a miracle worker. My older dog hasn't had an anxiety attack since, and my new dog is adjusting a lot better ( leash walking potty training). He is also very affordable and what makes him great is that he makes house calls and you can ask him questions anytime.

Omg! Thankyou Ace! I was having PTSD from a dog encounter that had really shook me up, even though…read moreI love dogs, and was moving into a new place with a roommate who had a big German Shepard. I felt totally lost and called Ventura. Let me tell you... He took my call listened and in 10 minutes helped my with my problem!! His advice worked and I am happy to say, me and my roommates dog get along smashingly. This guy knows exactly how to handle these great, but wild at heart creatures and I can not recommend him enough!!!! Don't waste your time on others, this man knows and understands animals and will be awesome for you loved pet. Thankyou, Thankyou, Thankyou! You don't have time to waste, go with ACE.

Dear yelp, This…read moreISN'T a "fake review". Contact me directly if you have doubts as to the validity of my review. I am offended by this practice. You should reach out to the reviewer before you effect a business owner in a negative way. AND AGAIN: Every once in a while you make a decision on blind faith and it pays off BIG TIME. We rescued a 12 week old puppy from Texas and quickly learned we needed pro help as we haven't been puppy parents for 20 years and this little girl was a nutjob and may have been heading down a bad path behavior wise. Kristin got right back to me after my initial web page inquiry. When she arrived, she was relaxed and professional and her kind, caring, genuine personality was obvious from the start. She CARES about our furbaby. Her training skills were so effective even from the initial consultation that this little pup was learning: come,sit,shake and down (heel) and most important to us was her going in her crate when asked as this is something we really want her to master and be comfortable with. Kristin made it known that our role is crucial in her training and gave us handouts for our homework and skills to be met. By the second session, our pupper was learning: "touch" (snoot boops), learning to jump into her bed and "leave it" (biting stuff) and stay. We are able to redirect the evening zoomy/crazy time with physical and mental workouts for her that is good for all of us. The entire time during these sessions, Kristin is upbeat, fun and it really feels like we've known her forever. We trust her to do the best thing for all of us. I'm so happy we connected with her. I am excited for the future of what this little doggo is going to learn,master and how her confidence is going to grow. You cannot go wrong choosing her to help with your furkids. Thank you Kristin!!

Kristin really knows what she's doing with these pups! As soon as she walked through my door...my…read moregolden retriever was behaving better immediately! She is so patient and knowledgeable! It's very apparent that doggies are her passion. After only one session, my baby is already doing great! You won't be disappointed!

The staff is always helpful and friendly and my dog is always happy to go to the barking lot!read more

The Barking Lot, is wonderful my pup love the staff and the staff love her. I'm over the moon with…read morethe services and care they provide.

I was introduced to Willowsway through a friend 4 months ago after rescuing a golden. The…read morecompassion and knowledge they have is incredible. They spend time to get to know the whole dog and me as the owner and gear the training specifically to the behaviors. It starts with a thorough evaluation then will accommodate the training to specific things we would like to work with. You will not be disappointed in hiring Kella and Kaylee from Willow's Way!!!

From the owner: Willow's Way believes that dogs and humans deserve happy and healthy lives together. We know that…read morewith more understanding and effective communication, a better life with your dog is possible. From puppy and rescue basics to fear and aggression problems, Willow's Way provides individualized, in-home training to give dogs and humans the skills they need to learn and the support they need to succeed. Unique to other dog training programs, our certified trainers Kaylee Bashaw and Kella Woodard both attend each lesson to ensure that humans and dogs each get the attention they deserve. We strive to foster personal relationships with our clients so that we can understand the full training picture and provide tailored help throughout their dog's life. Our training philosophies and methods are based in the latest scientific research and guided by the principals of the Certification Council of Professional Dog Trainers.