Usually have had a decent experience here. Got in before 10 after a long drive to try and walk in…read moreto a locked door and no one behind the desk. I had to finally call and the lady appeared. I was quickly checked in which I did appreciate. Not with the same attention I have been in the past but checked in nonetheless. I checked in on the mobile app requesting a late check out of 4pm. I should have realized someone wouldn't go to bat to help but realized my request didn't go through until the morning. I asked as soon as I went down an was told there was nothing she could do since it was too late. I don't doubt she couldn't do anything as she wasn't empowered to do it. Said someone from "sales" would be in and they could help. When I returned, it was the same woman and had to ask if she was able to get someone to help and she said she could do anything. Before that I had asked her to try for a late checkout at 1 which she said was likely the most she could do. That was granted and as disappointed in the failure of the app I was happy to have that since I had no place to go for a few hours. Unfortunately, I don't believe she tried to go above and beyond that. Prior to that, I had come down the evening before to wait for Uber Eats to no one behind the desk again. When she did come out, I asked for a a bag for the ice machine since we don't have a bucket. Was told I'd get a bucket she assured was clean. She came back and offered bowls. Bowls that you'd use for soup or ice cream. Because they don't have any ice buckets. Who is taking their ice buckets? Back to the morning of requesting a late check out, there was no one behind the counter again. Had to wait and the same person from the night before finally showed up. Understaffed? Not empowered? Doesn't care? Idk... disappointed in this stay and see lots of room for improvement.

Stayed at this TownePlace for 13 nights. Only had room service twice, had to ask for towels 3 times…read morebecause they would not even change out my towels. I'm a Lifetime Platinum holder ,over 600 nights and have never stayed at a worse Marriott. I should have known when I checked in around midnight and the desk guy in street clothes was sleeping in the back and the maintenance man had to wake him up. If I could give it Negative stars I would!

This a beautiful old hotel that has either been lovingly kept for decades or undergone a renovation…read moretrue to its original design. Rooms are spacious. Beds are comfortable and staff is friendly. Lobby area, restaurant and parking all great. Perfect location in the heart of Dubuque.

What on earth?? My friend and I stayed here not long ago…read moreand had a nice trip (see previous review). But today 9/11) she (who booked the hotel) got an email saying "In honor of September 11, here's a discount!" (See picture) What kind of tone deaf marketing is this? It's like saying "Remember Pearl Harbor, here's a discount!" Your marketing team should be fired.

What a beautiful and special place to stay. I am glad the nonprofit organization is able to offer…read moreovernight stays here at such a reasonable price. The breakfast was great too. Definitely would come again. Recommend the river suite in the gray house.

Our stay at the Four Mounds was every bit as cozy, comforting, and accommodating as the lovely…read moresetting would imply. We overlooked the Mississippi from our stay in Betsy's Room in the White House, and from the robes to the clawfoot tub, there was an ideal combination of charm and cleanliness. Marie had called us in the early afternoon to confirm details of our arrival, and everything was straightforward and hassle-free. Our 9:00 family-style breakfast in the morning was just wonderful! (I know I sound like I'm glowing, but it's only because we were just constantly pleased!) The fruit, French toast, and sausage were all fresh (and plentiful), and the freshly whipped cream was a happy asset for both toast and coffee. So excited to come back and again enjoy both the amazing architecture and hospitality!

This review focuses on the conduct of the general manager of the Dubuque Hilton rather than the…read morehotel staff, who were consistently pleasant, helpful, and courteous. I checked in on December 23, 2025, for a two-night stay while visiting Dubuque for the holidays. At check-in, I advised the front desk that I am a Hilton Gold member and asked about the availability of a room upgrade and the $15 per guest breakfast credit. I was informed that neither was available, which I accepted without issue. The following morning, we chose to purchase the full breakfast to support the hotel. Unfortunately, the buffet food appeared to have been sitting out for an extended period and was both unappealing and inedible, despite our arriving at approximately 8:00 a.m. We ultimately chose not to eat and returned to our room, though we still left a generous tip for our server. As part of my Gold status benefits, I received a text message requesting feedback on my stay. I responded honestly, noting my disappointment regarding the lack of an upgrade and having paid $35 for a breakfast I could not eat. I rated my experience a 3. Shortly thereafter, I received a voicemail from the general manager asking that I call him. During the call, his demeanor was confrontational, aggressive, and unprofessional. Rather than addressing my concerns about the stay, he focused almost exclusively on my rating and repeatedly demanded personal information about a family member who had enrolled me in Hilton's Friends and Family program. His tone was accusatory, and he spoke over me while insisting that I "should know how the program works," The conversation included what I perceived as intimidation and implied threats related to my status and future stays, leaving me feeling pressured and uncomfortable. After subsequently speaking with Hilton Corporate, I was informed that my Gold status benefits should have been honored regardless of the Friends and Family program. Based on the general manager's conduct during the call, I no longer felt safe or welcome at the property. As a result, I immediately checked out of the hotel, forfeiting my second night despite still being charged for the full reservation. I later learned that the general manager had contacted the Hilton Friends and Family program and had my benefits revoked. When I contacted Hilton to inquire why future reservations had been canceled, I was told that I had been labeled "rude and disruptive." This characterization is inaccurate and unjustified. I spent less than 18 hours at the hotel, used digital check-in and a mobile key, and had no confrontational interactions with staff beyond routine, respectful inquiries about my benefits.

The General Manager was the most vindictive person ever. I truly feel sorry for his team. The…read moreHampton Inn is a much better place to stay when in Dubuque with limited options.

Recently upgraded!…read more You can tell and see the fresh paint and carpeting... Some HI's are run down and pretty bad. Not this one, everything was new and modernized. Received exceptionally high quality customer service too! Would go back, and would recommend!

The help at this Hampton Inn need to do a better job cleaning rooms. We waited more than hour past…read morecheck in to get our room because they were running behind. Unfortunately our room wasn't very clean. The floor hadn't been vacuumed, and it needed to be! In addition to pieces of "stuff" on the carpet, there was even a French fry in plain sight. We wiped down all of the furniture and bathroom surfaces with anti-bac wipes because they were not clean. Surfaces were very dusty in some areas; they hadn't been taken care of in quite some time. The bathroom floor was dirty, the wipes in the picture show the filth. The shower door track and drain were gross. The vents on the a/c unit were the dirtiest we've ever seen. To top it off, the bedding was so wrinkly, we were not sure if it was clean; obviously they don't bother to fold the sheets after laundering. If all of the rooms are like the one we got, they all need a good deep clean. We left our room much cleaner than when we checked in, the next guests will be fortunate to get the room! We can't believe this hotel is up to Hampton Inn standards.

This place is a disgusting shithole…read more I rolled into Dubuque late at night. The first room I was given smelled horrendously of cigarette smoke, so badly that my eyes started watering within seconds of entering the room. I went back down to the front desk and requested a new room. The guy started doing some things on the computer, then another employee walked in and they started speaking in Russian or some other Cyrillic language for several seconds. Kind of weird, because the second guy had greeted me when I first arrived, and he seemed perfectly fluent in English. It just seemed weird that two people who both seemed fluent in English would switch, discuss something, and then the first guy completed the discussion with me in English. The second guy, the one who had originally greeted, had red eyes and looked high AF. Just a really bizarre experience. I got to my second room and immediately noted that it sounded like a window was open. I checked, and it was. There was a faint smell of cigarette smoke in the room, and I am fairly certain that this window was left open to dissipate the smell. I turned on the lights and noticed that the placard on the phone was yellow with nicotine stain. Wtf? This is a fairly modern looking hotel. Certainly renovated not very long ago. What modern hotel has nicotine stains? Then I needed to use the toilet, and discovered that the bathroom stank horribly of cigarette smoke. Like someone had been smoking in there immediately before I entered the room. And it still stank just as strongly in the morning when I woke up. I think someone had been smoking in the bathroom with the exhaust fan on, thinking that it would magically make the stink not go everywhere else. I went downstairs for breakfast and there were biscuits on the hot food display. Just biscuits. No eggs, no bacon or sausage or anything else for hot food. I grabbed a biscuit and some jelly. I went to get a glass of orange juice, and the machine just discharged water. This was at 7:00, and breakfast hours start at 6:30. It's not like I got down to the breakfast area right at the beginning of breakfast and they hadn't had time yet to bring the rest of the food out or restock the juice machine with concentrate mix. If you're traveling into Dubuque, avoid this place. It smells bad, the breakfast is literally just biscuits, and you can't even get a glass of orange juice to wash down your biscuit.

Room is a little tired. Somewhat broken desk with leg bowing out. Mismatched lamps on bedside…read moretables and said bedside tables with multiple scratch marks. Outdated decor. TV is only roughly 24 inches. Mattress was comfortable. Bathroom could use a real good cleaning as tile trim is dirty. Hot breakfast was "cold". Disappointed. Would skip this hotel next time.

Theresa at the front desk was wonderful. I walked up on my second day and she greeted me by name…read more My elderly parents were staying there and she took very good care of them. Breakfast was great - much better than other comparable hotels. We always stay at the downtown Marriott when we come to town. We will switch the Beat Western!

The echoes that come from the pool area are unbearable. Kids yelling from 8am - 11pm. If you're…read morelooking for a place to relax, this isn't it.

All I can say is it started with Emily at check-in Warm…read morewelcome by Emily First time at any hotel during checking did the person notice the request on the reservation for a specific room. Emily noticed and reminded me of the room specifics. So nice. She also set us in for breakfast for the next day since I neglected to do so when making my reservation online. Place was clean, everyone nice. We will stay here in our next Dubuque visit

A standard Holiday Inn in downtown Dubuque. Walking distance to good food and drinks, coffee, art…read moremuseum and the Fenelon Elevator. Make sure you get out and support the local places nearby, because the bartender at the hotel bar couldn't have cared less if we were there. Another small issue was the parking lot was being remodeled and we had to park a block away in a public lot. Rooms were clean, a/c worked well and water pressure was good.

I'd never stayed at a bed and breakfast and wasn't sure what to expect- however this house was…read morefantastic! The owner is very knowledgeable about the area and the history of the home. He gives you a little history at breakfast in the morning. You check in with a code for the front door and your room is open with the key in the door. This is a quiet little spot, like stepping back In time the house is appropriately decorated for the Time period. We very much enjoyed our stay and would come back again!

Owner would not honor a gift card, so we weren't able to go. There is contradictory language on…read morethe gift card. Do not purchase a gift card to the Hancock House, it will end up not being honored and a waste of your money.