Whenever I visit Sumter for Thanksgiving, this place is always my top choice! The property is…read moreconsistently clean, and the staff is incredibly friendly and helpful. You can tell they truly care about maintaining a welcoming and well-kept property. During my most recent stay, I encountered a minor hiccup with the heat in room 309. Thankfully, Vera (if I recall her name correctly) stepped in immediately, offered an extra blanket, tried to fix the issue herself and after that didn't work--she ultimately moved me to room 311 right next door--problem solved, no hassle! I highly recommend this location if you're visiting the area. It's a perfect blend of hospitality and care, making it feel like a home away from home!

Had a very short one night stay. But thr staff was prepared for my late arrival which was very…read morepleasant. Checked in with no issues. Room was great. Very clean and comfortable. Tons of space. I used the 24-hour gym and had complimentary breakfast the next morning before a hassle-free check out. Enjoyed and would stay there again. Very good proximity to Shaw AFB as well for military folks.

I recently stayed at Tru by Hilton, Sumter, SC, as a Hilton Preferred member and I was really…read moreimpressed--especially with an employee named Logan. Even though she was juggling a busy check-in rush, she stayed super friendly and professional. She went out of her way to bring us extra pillows twice, which was such a nice touch. The hotel itself feels like a boutique spot--cozy and unique and catered towards an open minded customer. Logan's attentiveness and genuine care made our stay feel special. She's exactly the kind of employee you hope to find at a hotel, and she really stood out. You're lucky to have her. Please give her kudos.

Stopped here over night on our way to Myrtle Beach. Room was clean. Bed was super comfortable and a…read morenice firmness which helped us get a restful nights sleep. Delicious coffee in lobby 24 hrs. Extremely friendly desk associates. Good complimentary breakfast with whole fruit, pancakes, eggs, sausage, assorted juices etc. it was just a nice comfortable stay. I would definitely stop through here again. Side note: If you ever stay here , RUNNN to Leo's Wings. Best lemon pepper wings in the universe! Omg!

I stayed here for a few months while working on a project for work. The location is convenient- it…read moreisn't too far from the big box stores, or any of the local restaurants. It's an adult community (no children or pets allowed), so it's usually pretty quiet. The staff is courteous and always a pleasure to talk to. They are very knowledgable of the local area, and are very willing to help you, should you ever need anything at all. The manager lives on-site, and is usually very easy to get in contact with. They offer room service once a week where they come in and clean, and change the towels and the linens. Each apartment has a bedroom, a bathroom, and a kitchen/ living area. Apartments are fully furnished- two TVs (one in the living area and on in the bedroom), a full-size fridge/ freezer, a stove/ oven, and a microwave. Should you need plates, glassware, and silverware, the staff will provide some for you. There is a laundry room on site with two washers and two dryers that are coin operated. $1 per wash and $1 per dry. The coin-operated laundry is really my only complaint, because I never seem to have quarters on me. It isn't the fanciest of places, but it has exactly what you need- whether that be for a night, a few days, or like in my case, a few months. And for an affordable price too! I would definitely stay here again.

I stayed here prior to PCSing. The location is perfect and they have cameras watching the entire…read morearea. Peaceful, no noise and management was very helpful with any questions or concerns that I had. House keeping was very consistent with cleaning the rooms and very friendly. If you are looking for an affordable place to stay that is convenient to everything in town definitely stay here. You will not regret it!! Military friendly and great location. Ask for Greg the manager!

The hotel needs renovation, which is is getting (as of February 2024). I wish the website would…read morehave warned me about that before I reserved a room. It's a bit of a mess right now. I had a serious issue with the customer service here--but to their credit, they resolved it after the fact by providing a full refund. I wouldn't normally expect a refund--but this was the right way to handle our particular problem. So... kudos to the management for taking the right steps to correct an issue. I'm sure this place will be great when the reno project is finished.

Do not use room 108 !!! Behind the elevator. Super noisy!!! I asked to move my room but they don't…read moregive me another room. Hilton must not rent this room. Super uncomfortable for all guest.

If you like the smell of a wet dog - or the thought that someone's dog has slept in the bed you're…read morepaying for, this is the place for you. We were very disappointed with the smell of the room. We own a dog - but we don't take him on trips and we certainly don't allow him to stink up a hotel room. They need to revisit their pet policy and only allow them in certain rooms.

Reserved a connecting room almost a month ago. Was told the day of arrival that the connecting room…read morewas not guaranteed. If it's not available/guaranteed, don't offer it. The manager, Angela, was not helpful at all. So this Hampton decided to place me and my family on a floor where renovations are being done. Seems like the room connected to mine, is being occupied by workers. I will definitely not be back!! The only plus was the young lady at check-in. She was polite. That was the reason for the 1 star. The dead bolt didn't work. I contacted the front desk, but no response. Horrible experience!! The breakfast and staff made the stay so much better.

This place is amazing! Tom and Tracey have created an awesome hospitable environment in an…read moreoutstandingly gorgeous historical (but still comfortable and cozy!) home. The spacious house has the original woodwork, including staircases and flooring, and is decorated beautifully. It takes your breath away! For the bed and breakfast experience, it was also outstanding. Your room is super clean with a comfortable bed and beautiful furnishings with modern conveniences. Tom and Tracey are communicative and welcoming hosts ready to offer you the history of the house and area, local recommendations or let you explore at your convenience. My husband and I both really enjoyed our stay and would come again if we get to the area in the future.

What a lovely historic inn with all of the comforts of home away from home. We stayed in the King…read moreroom that has a balcony outside the bathroom. The high ceilings and turn of the century decor adds to the ambiance. The room was equipped with a television, wifi, mini fridge & water bottles and a coffee maker with supplies. Our hostess, Tracey told us of the history of the home and prepared a breakfast of scrambled eggs, bacon, sausage and biscuits along with fruit, yogurt and beverages. If you're in Sumter, the 1912 Bed and Breakfast is a lovely alternative to a cookie cutter hotel room!

The worst experience…read more Wi-Fi has been out for days at this hotel but received no prior notification. No prior email, no text, nothing. Upon checking in and inquiring, I was told to use my hot spot on my phone for my internet needs. Issues arise....yes, but to not notify reservation customers in advance who are here to conduct business is a HUGE mistake. I stayed on the 3rd floor and unfortunately it sounded like there was a tap dancing recital happening above me. The term paper thin walls has been thrown around a lot. But that term is far too generous for this establishment, it was that bad. The blackout blinds are electronically operated. However my blinds were malfunctioning and had to be pressed individually over and over to lower the blinds fully instead of holding the button. It took 11 minutes to lower a single blind in the room. Water pressure is an opinion based item but the shower pressure was negligible at best. The staff was incredibly friendly and polite (+1 star) Very very disappointed in this establishment. With so many other establishments to choose from, I wouldn't be eager to return here.

There are not many hotels to choose from while visiting Sumter so when I did my research it was…read morebetween this hotel and another. The Hyatt won by default due to the word roach being mentioned in a review for the other hotel I was eyeing. This location is located in downtown Sumter on Main street. It's a newer hotel built in 2018, the first of the Hyatt branded hotels built in the city of Sumter. You can tell they are trying to revitalize the area. There are a few niche stores and restaurants within walking distance. Other than that I wouldn't stray too far away from the hotel especially not a night. We checked in on a Thursday evening. The staff was professional and friendly. I assumed breakfast was included with the room since at Hyatt Place it usually is and the last time my husband stayed at this location it was included. The lady behind the counter communicated that as of the prior Monday they no longer included breakfast with your stay unless you purchased a room with it added on or they could add it for $8 per person. I declined the breakfast which is over at 9:30am. I would never make it to eat that early and frankly the room rate is over priced if it does not include breakfast but I digress. Parking is located on the side of the hotel in both a garage and in the parking lot with a guest pass. I saw police patrolling the area so I felt safe. There is a side entrance into the hotel accessible with a room key. The hotel was very clean and had a pleasant smell. I always wipe everything down when staying at a hotel first and found our room to be super clean. A refrigerator is in each room and a microwave is on each floor in front of the elevator. My only issue with my stay was the water pressure in the shower was low and the water was luke warm to coldish our entire stay. Overall we had a pleasant experience, I would most likely stay here again while in town.

Worst hotel stay. Hallway to suites on 1st floor smell like cat piss. The entire stayRefrigerator…read morefreezer was Pack with ice could not use. Ask for replacement was told they would defrost the next day. Front service desk was horrible Also safe were not working was told they are doing away with safe. Will never stay at this place again.. Everything I ask about came with an excuse

Shonda, Catherine, Jamie, lakaila, they are very good to the customers, the rooms are clean, the…read morebreakfast is good, they even had jazz music that comes on when you come in.

Let me start this review by saying that for more than 5 years I have stayed at this location have…read morehad nothing but a pleasant experience. However, this recent experience completely invalidates all of the pleasant moments I have ever had and I will certainly not be returning ever. This hotel is one of the most filthy places that I have ever stayed in my life. From the pictures and videos that she shared with me, this is undoubtedly one of the worst hotels that I have ever seen. On top of that as I called them to try and rectify the situation there was a consistent run around that I received. The owners of this hotel are so FOUL for the quality they deliver.

It stink, it was dirty and foul smelling. I checked out immediately. If it lets me leave photos I…read morewill. Sumter needs to do better and had the nerve to charge me $110 for this disgusting room. I got my money back and slept in my car instead

I'd compare this place to a third-world country, but then I'd be disrespecting third-world…read morecountries. A real 'shit show' (both literally and figuratively). While waiting the 30-plus minutes just to check-in, I visited the lobby restroom that looked like it hadn't been cleaned in weeks. Feces and urine littered the bowl and seat. And also speaking to 'haven't been cleaned,' on the motel/hotel's approach, we were met with overfilled garbages cans that ornamented the front of the structure. Now back to the 30-plus minute wait... As we arrived at 3:00pm, we witnessed a very long line of customers waiting to check-in. The manger (not sure of his name... but I can describe him as being of East-Indian descent), looked on as a single hotel counter clerk struggled to check-in guests. (We were told) This was amid having to answer the phones , navigate broken equipment and wait for uncleaned rooms to become available. When I confronted the manager politely about the delay and his lack of assertiveness to help quell the gripes and concerns of the guests, he told me: "what I'm doing has nothing to do with your business." The hotel clerk informed us that: the manager doesn't know how to operate the check-in equipment. After remaining on the line, with no hopes in sight of getting to our rooms -- and after viewing photos from a guest (also on the line) who had recently checked-in and found her room to have urine on the bathroom floor and bed with sheets that appeared as if they hadn't been changed, we left and sorted out another lodging situation. Avoid this place at al costs!!!!

DO NOT STAY HERE!…read more This hotel should be shut down and is a health hazard! The hotel room was dirty and disgusting! There was pubic hair all over the restroom toilet and hair over the sink. The shampoo and conditioner bottles were dirty/used and not replaced. The tub was dirty. There was a white substance on the bed that looked like dried sperm. There was hair on the bed. The television did not work nor did the refrigerator work. I don't understand how this place is still in operation? A complaint was filed with the front desk, and we have yet to hear from management. Do not waist your time, or money staying here and more importantly do not risk your health staying at this place. My next step is to contact the health department because this place is a hazard to all. They clearly do not care about the COVID pandemic because the bathroom was not cleaned. I have pictures attached below.