Where to begin ...first I wanna say the staff is nice but after that it's all downhill. The room is humid and feels like a swamp, blankets feel wet and found mildew on multiple things. Found a bug in my sink today. I've been staying here for a few weeks and the alarm has gone off at least 3 times while I'm asleep. Also the whole place just smells like dog and cigarettes :( to top it off, the elevator is broke :( read more

Candlewood Suites Sumter - Mildew pillows - Hotels Near Me - Sumter, South Carolina

Stayed here while house / apartment hunting and had zero issues. Due to staying longer than 7 days housing came once a week but we could go downstairs to get whatever it was we needed. Staff is very friendly and this hotel is pet friendly with $75 feet 7 days or less or $150 for longer stays. read more

So stayed at a rats nest on 3 Jan and ultimately could only sleep about 5 hours before checking out at 4 a.m. Once I saw the hotel which I determined almost instantly I couldn't return to the following week as scheduled. I cancelled and registered with Candlewood through IHG. BOY OH BOY! What a difference. I felt like I was in heaven. The front desk staff was wonderful, each and everyone of them, on each of their shifts, acknowledged me, spoke and were welcoming. What a pleasantry. I slept like a rock!!! There were restaurants in abundance, both in walking distance and a very short drive, i.e., .3 mi. As well as, fast food. Scotts AFB is only approx. 5 mi away for retiree's/vets. Only draw backs. Not close to I 95, approx. 15 mi out. And my recommendation to the company would be to have an ice machine (1) or have ice ready in the room freezers for those travelers that aren't long term. Would definitely recommend and stay again. read more

We have stayed here multiple times since 2012 while traveling with our two 45lb dogs solely because of their pet-friendly policy. Last night we were informed that we would be charged a non-refundable pet fee of $150. For ONE NIGHT. We are a military family who have stayed here during two PCS moves. They made no exception for active duty on orders. The clerk offered no explanation for the increased pet fee other than that there was a "sticky note" about the new pet rate. $150 pet fee in addition to a $100+ night room rate? Never again! read more

It smells funny. You can't open the window to get fresh air. It's clean and the staff is pleasan. The fire alarm has gone off three times and I've only been here two weeks. Oh, and the room phone doesn't work and the lobby phone is always busy. But the bed is comfy and the laundry room is clean and free! read more

There's NO Place Like Home! First time to stay at an extended stay type place, so I wasn't too sure what to expect, but I did expect it to be in good repair and clean. This was booked through the company corporate office so I'm sure they were trying to get the best rate for extended training stays. Possibly other sites or locations are better? This one also allows pets. We don't travel with pets and would prefer not to have to stay where they allow them (as not all pet owners are polite, respectful or considerate of others) so it would be great if the company had another option for NON-PET-Friendly extended stays. We are here for 20+ days...ugh. My advice is to check reviews and try to book another place. This site is HOT, as in they must be trying to save by not running the air conditioner at all. It was 78 here yesterday and humid! The elevators are almost unbearable even for the few minutes you are closed up in them, they must be 90 degrees. The suite itself, not at all like the pictures online. The air conditioning unit in the suite is also terrible as it freezes you out or if you move the temp up by one degree, it runs the Heater! There is no in between. The furnishings in the room are in bad shape, broken chairs, stained or still soiled seats...GROSS...torn upholstery... I had to go to the desk 3 times to finally get someone to give me a second glass to have in the suite. Toaster is so nasty I won't touch it to use it. The Lobby has no tables with which to set a coffee or drink while you work (if you can bear the hot temp). The "Cupboard" that they show online, the one here is empty (out of things like coffee cup lids) pretty much all the time, yesterday the trash in there was OVERFLOWING all day long, could not even put your coffee trash in it. Employees are polite enough if you ask for something, however it still took 3 trips to get an additional glass. The "Gym" is too hot to use (so it's empty) as is the "Business Center" (a small desk in a small closet off the lobby with two chairs that are broken and uncomfortable)...again, no air conditioning running in this site. Too hot to sit in there or lobby. Wifi here is terrible, no matter where in the building. It's going to be a LOOOOONG 20 days. I've Edited after a couple more days here. It gets WORSE. The remote on the TV doesn't work. We've told Mgnt twice, changed the batteries, and got a new remote. Still no remote control of the TV. We missed our college games tonight. Haven't seen Housekeeping yet or can get an answer as to what the schedule is or when we can expect them. The faucet in the in the Kitchenette drips, constantly. The smell in the HOT hallways, elevator, and lobby is sickening. Avoid this place if you can. read more

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Still here, unfortunately. It's really one of our only options in this town that allows animals. Let me begin by saying I usually don't complain this much or really review places but I'm seriously getting irritated with this place. Would hate anyone else to waste their time and money if they don't have to. Well, at least if you have our luck with this hotel. I am currently listening to the cleaning people slam doors up and down the hallway. I've spent most of my stay listening to people above us make so much commotion it shakes our room. Last night this went on until 2 a.m. This room's phones don't work so we have to use our personal phones or walk down to the desk to ask them to handle it. I just gave up because it didn't help asking them to take care of it. I give the place two stars just because the place itself is pretty nice and I know people in other rooms isn't really their fault. But they haven't offered to move us, fix the phones, or even act like they really care at all about our stay. If there were another options, I would've checked out day one. If you don't have pets, I'm sure there are better options for you around here. This place really isn't worth the money they ask if you have to deal with the issues we have. Not to mention, the weird smell anyone review mentioned is still very much present three years later. Small issue in comparison but it really is fairly prevalent. I try to give places a fair chance but as you can tell, I have many times now and I'm fairly aggravated with this situation. Doesn't help I am still listening to the cleaning people slam doors while I type this out... If you must stay here, I surely hope you have better luck! read more

Great rooms, clean & fully furnished with sizeable kitchenettes. I liked that there was a free laundry room and a very nice sized gym. I left off a star because of the odd smell, I'd say thats worth only half a star off. Could be because it's new but it annoyed me alot. read more

We checked in a little wary considering some reviews, but we were pleasantly surprised! The front desk agent informed us that the furniture had been replaced when we mentioned it to her. Good on them! This place was the best hotel I've been at in a while! I really enjoy the kitchens and the weekly housekeeping - I hate having to make sure I have my sign up every day. Will definitely stay here when I am in the area again. read more

We've stayed just over a week so far, for work. The facility is nice enough but nothing to write home about. For our circumstances a continental breakfast would've been nice, but they do have a "cupboard" where you can buy food, drink, some toiletries and coffee (although the rooms have coffee makers too). They've been out of things, such as milk, this week. The rooms are stocked with limited dishes and pans but you can borrow addition things (ie. Toaster oven, crock pot, games, etc.). Heated indoor pool and hot tub - nice (they have towels). They have yet to have cleaned the room, so I'm hoping they will any day now. Within walking distance to a lot of your willing to walk but it's along the main road with no sidewalk. On that note, I'm not sure I'd seek out this place to stay again. read more

The placed seems nice. The rooms are better than what I expected. But the service from employees is terrible. First it was being checked into a dirty room and having to wait an hour and a half to have it cleaned. Then on their website the said they have a heated indoor pool which is one of the big reasons who chose the place. First night the pool was ice cold. The next day we asked the gentleman up front about the temperature. He said that the pool wasn't heated and never has been. Despite the sign in front of him saying "heated pool" another lady behind him came to us with an attitude and said "well if it's supposed to be heated and it's not, we'll put an out of order sign on it so no one can use it" and finally. We told them we were paying for the room with cash but he said he had to have a card on file. But that it wouldn't be charged. Well after checking my bank account this morning the room has been charged to my account. Needless to say. Terrible experience. read more