I recently enjoyed another short stay with the TownePlace Suites and so enjoyed the experience…read more What I loved: + Multiple options for working. In my king suite, I could sit at the desk, which rolled and could be adjusted to other areas in the room, or at the small sofa or on the bed. + The parking lot is well lit and I felt safe coming and going after dark + The staff is lovely. Truly. They were kind and accommodating throughout my stay. I realized that on my final morning I was going to have to lead a large video call right at checkout. I didn't want to have to try to do this in the lobby and so was so hopeful I could swing late checkout. The desk clerk quickly got it set up with little muss or fuss, which I very much appreciated. Some helpful notes: + There is a metal plate below the shower head (on the floor of the shower). If the shower drips, it sounds a bit like a bell. The best fix for this is to close the bathroom door before you go to bed. Otherwise, you make awaken in the middle of the night wondering for whom the bell tolls. And, why is it tolling in your room? You'll be half asleep and confused. No need for confusion--I have cracked the bell mystery for you in advance. Close the bathroom door and you won't even hear it. Beyond that silly note--a top notch experience here! Get to it!

This Town Place Suites is not kept in the best repair and has bad service…read more The cleaning was just ok because there was a big coffee spill that had not been cleaned up under the coffee maker and the basket of tea/creamer. There were lots of water related issues. The dish washer did not work. The refrigerator leaked and had water standing in it. The water pressure was low in the bathroom sink, and it was also low in the kitchen sink. Their building (possibly the HVAC system) was so loud that it was impossible to sleep. It sounded like a cross between a 16 wheel truck, a huge old rusty fan, and a space ship. There was still a lot of noise when we turned off the air conditioner. I was told that we could change rooms, but we were exhausted. I also doubted how quiet any of the rooms would be. So, I bought earplugs from a pharmacy the next day, but those didn't work. After the second night, I got heavy-duty earplugs made for concerts. Those worked for the noise and I could sleep. But you can't wear them for days in a row if you want to avoid ear aches. The hotel staff promised that the engineer would look into the noise problem. I never saw or heard from an engineer. They did not seem to care to make sure we had pots and pans. We needed them to eat dinner. They had 3 pots that looked like they had survived a war. Non stick surfaces in a peeling pot is not healthy too cook in. I asked about replacements and I was refused. The front desk clerk insisted that they had to be ordered and could not be taken out of an empty room. I was also told to talk to the manager in the morning about ordering pots and pans. There was no thought for the fact that we had to eat dinner that night. We make our own food when we travel and this was a very big inconvenience. We never got pots and pans even though we stayed at the hotel for 4 nights. They also gave us a hard time when we requested a late check out. They told us to call back the next day and that we could only get late check out based on availability. The next day we had to call many times to get the check out. The front desk had many people there. Standing in line was not an option with our busy schedule. So, we were made to work for our late check out. We had many other things to do that day including packing out. The management didn't seem to care to make sure that our stay was comfortable. If they did, they should have made sure that supplying guest replacement pots and pans is not an issue. Every ask was complicated. One day we asked for a chair. Two people should have two chairs in their room so they can eat. I don't know why they were so reluctant to supply an extra chair. They surely didn't seem to care that we are high level Marriott Bonvoy members. I do not recommend this hotel. They don't even try. They think they are doing you a favor by letting you stay there. I will not return.

I picked this hotel because I've stayed in Homewood Suites by Hilton before and really liked my…read morefirst experience. But this site is older and needs a lot of love and work to catch up with its newer branches. All in all, this place is OK. A star for parking: it's free, no parking pass needed, and we never struggled with finding a parking spot in the day or night. Another star for the breakfast buffet. The pork 'chorizo' surprised me - it looks more like carnitas and is decent. The scrambled eggs taste alright, too - not artificial. I restocked on the chorizo and added the pickled jalapeños to it. Angela is lively. The staff here are friendly, patient, and not rude at all. A star for its size. We had the one bedroom with 2 queens and I found there to be a lot of space in the bedroom and living room. The bathroom is also spacious. My listed concerns are why I won't return: - You can hear people talking at night. - We only had body wash filled in our shower. The shampoo and conditioner were empty. - The floor is uneven. I don't know why some parts of it seem warped so the floor isn't completely all flat at the same level. - While we had breakfast, my mom noticed there was a hole in the floor lol. You will find lots of things that are an eyesore and need a handyman to patch up. - The place needs a modern and up-to-date renovation. Spend your money elsewhere.

My room was very clean and bed was comfortable. The water pressure though is extremely poor. My…read moreBIGGEST concern is at breakfast time! There seems to be people who wander in to eat who are clearly not a hotel guest. I have witnessed this each time I stayed there. I witnessed a lady sitting in the breakfast area...I overheard her phone conversation..."hey come through the hotel lobby, just walk like you're staying here. They won't say a word to you". Sure enough, a lady walked right through the front lobby doors and nobody even noticed her. She went straight to the breakfast buffet and helped herself to the food. My biggest concern is safety. If nobody notices these people wandering in to eat the breakfast...what if they decide to wander up to the guest floors? Management please do something about this!!! This is unacceptable.

Here's the Google review I'd leave. It hits the communication failure and the package issue hard…read morewhile staying factual and defensible: 1/5 -- Extremely Poor Communication and Accountability Unfortunately, my experience with the Holiday Inn Columbia Downtown did not end when I checked out. During my three-night stay in June, I had a FedEx package that was delayed and would not arrive until after checkout. On June 4, 2026, I personally went to the front desk and instructed them to refuse the package or return it to sender. I then followed up by text at 2:16 PM on June 4 with the tracking number and also sent an email with the same instructions. Nobody responded to the text. Nobody responded to the email. The front desk never told me there would be any problem following my instructions. Despite all of this, the hotel accepted the package at 1:01 PM on June 5, 2026, after I had already checked out. FedEx confirmed delivery. When I contacted the hotel about the package, they couldn't locate it. This became a pattern: management emails went unanswered, the hotel's own text-messaging system went unanswered, and I ultimately had to escalate the matter to IHG by telephone. More than two months later, on August 10, 2026, I finally received a notification--not directly from hotel management, but from a third-party Lost & Found service--saying my Walmart package had been "found." Had the hotel located it promptly, I could have simply provided a Walmart return label and received my refund. That opportunity was lost because of how long the package remained unaccounted for. Now, after all of this, the hotel wants me to use its third-party service to get my package back. The cheapest option is $51.33 for UPS Ground, with expedited options of $118.62 and $128.45. I asked management to simply ship it to me at their expense using ordinary ground shipping. They refused. Management now says the carrier wouldn't allow them to refuse the original delivery. If that was the case, why didn't anyone tell me that when I spoke to the front desk, or respond to my text or email before the package arrived? I could potentially have made other arrangements. Mistakes happen. What earns the one-star review is the lack of communication and accountability afterward. I gave the hotel advance notice through multiple channels, received no response, the package was accepted anyway, it remained unaccounted for for more than two months, and now I'm being asked to pay over $50 to recover it. For a major hotel brand, and particularly for an IHG Diamond Elite member, I expected substantially better communication and customer service.

Located in the heart of downtown, this hotel has a fairly nice location, especially if you are…read moreattending events at the convention center or visiting other downtown attractions. It is also situated directly next to a police station, which made the area feel safe and secure during our stay. Unfortunately, our main issues began at check-in. We had reserved a two-bedroom room, but when we were given our key and went upstairs, the room only had one bed. We returned to the front desk, explained the issue, and were reassigned to another room--only to find that it also had just one bed. This happened a total of three times before the issue was finally resolved. On the third attempt, we were given the correct room with two beds. While the front desk associate was polite throughout the process, the repeated inconvenience was frustrating and time-consuming. Once we were in the correct room, the experience improved significantly. The room was very clean and well put together. The sheets were fresh, the bathroom was clean, and the room was stocked with basic amenities such as soap, shampoo, and air conditioning. The hotel also has a pool, which is a nice amenity if you're a swimmer or simply want a place to relax and cool off. The hotel does not have a bar, so adult beverages are not available on-site. However, the complimentary continental breakfast was surprisingly good and offered a solid variety of options. Items ranged from cinnamon rolls to different sausage selections, bacon, eggs, and more. If you're looking to cut costs, this is a great benefit, as you can skip breakfast elsewhere and eat at the hotel--assuming you wake up early enough. Parking was another challenge during our stay. Some days the parking lot became very full, making it difficult to find space. If you have a larger vehicle, such as a truck or a truck with a trailer, I would strongly recommend arriving early each day to secure a decent parking spot. Our final issue occurred on the last night of our stay. The parking lot was completely full, so we asked a hotel associate on duty whether it was acceptable to park in front of the hotel on the street. We were told that it was fine. However, the next morning when we came down for breakfast, there was a police officer behind our vehicle. That situation was uncomfortable, especially since we had parked there based on guidance from hotel staff. Overall, aside from the room assignment issues and parking complications, the stay itself was decent. The room was clean, the location was convenient, and the breakfast and pool added value. If these issues--particularly the room mix-ups and parking miscommunication--are resolved, this could be a solid place to stay. However, if those problems continue, I would be hesitant to recommend this hotel.

This is one of my absolute favorite hotels to stay in when I come to town!…read more -Staff is friendly, courteous and accommodating -Restaurant has friendly waiters and waitresses -Pretty decent sized snack bar -Fitness Center has a good view and spacious -Rooms themselves are a decent size (I haven't stayed in a suite so I can't comment on that) -Plenty of sitting areas outside and very good amount of parking space -Business center has an ATM machine inside so if you need to grab some money its right there, elevators right next to it and a bathrooms right across from it Only con I have to say is this place fills up FAST, if you are not a big fan of staying in a hotel with a lot of people, I would choose a different place. Pro Tip Depending if you are a hilton member or not, you get a breakfast voucher but I would get downstairs and grab a seat before 7am because it will fill up fast during the week and the weekend especially if a party is staying there for an out of town game or something.

Stay could have been ruined due to a single character working in restaurant. Sorry Vee (bright red…read moreshort hair)! We rebuked your rudeness by simply boycotting the restaurant during breakfast hours for the balance of our vaecae!

Total and outmost disappointment! For $200+ per night - what should be a luxury hotel is an old…read moredecrepit ruin that is on par with a motel 3. First off - the front doors are not open due to construction so entrance is through the Ruth Chris steak house. Reception is located in the hallway on makeshift plastic desks. I requested headphones and person at the desk was trying to avoid getting up and handing me a pair so I asked three times before I got it. Room is clean but worn out. AC is old and tired and getting temperature right is an art form. Water pressure in the shower is great - but keeping water hot is hard. It was either too hot or too cold. There is no complementary bottled water or even one to buy in the room. No clocks or alarms, and certainly no microwave. I ventured in the morning to the front desk to buy coffee and they had none. They directed me to the Ruth Chris steak house for breakfast at $18 a person which comes with coffee. No individual coffee available. Of course I had to wait for restaurant to open. Pool is not operational. Elevators are slow. I was charged twice for valet and had to argue to get it taken off. Let's face it - this is not a hotel. It is a Ruth Chris steak house with attached rooms. Shame on you Hilton!!! I am going back to Marriott!

The people who work here are very nice. The location is central. The coffee near the elevators is…read morepretty good. The room was quiet. But that's where it ends. The room is pretty dated. My bathtub looked like it was covered in a layer of rust and the bottom of the tub was brown and worn. The carpet didn't seem very clean and the surfaces could have used a good wipe-down. The parking was $18, but I noticed it was only $10 for a special event. How would they have known if I was a hotel guest or a special event attendee since it was all in the same garage? Rip off. Although it wasn't terrible, I probably wouldn't recommend it. Go to the Hampton or another less expensive option downtown.

PROS: Clean room, modern and sparsely decorated…read more Good beds. Clean bathroom. Devin, the front desk clerk was very friendly. CONS: Tried to call into court for work in the downstairs business area but the loud cackling by other front office staff and their friends made this difficult. Lacks character or comfort compared to other similarly-priced hotels.

Front desk is a 4 because I drove a couple hours and had a reservation but my room was not cleaned…read more Bed had been slept in an dirty towels. But next morning front desk was really nice and offered me extra points for the stay and apologized for the service. I still like this location just had a stay that could have been better

I stayed here a few nights in 2001 while doing some work at nearby Shaw AFB. The staff was really…read morefriendly, then again it could've been me being a sucker for the southern accent from the Asian girl that staffed the front desk. I expected a basic room, and that's what I got. It wasn't sexy, but I was comfortable and the room was clean. The decor seemed a bit dated. Definitely, you get what you pay for, and I would go back. Since it's 2008, I hope they've done some remodeling.

It was a little run down but definitely a decent place to stay for a night or two. All of the staff…read morewere really friendly and you can't beat the price! The first room we got was clean but just really run down. The showerhead was busted and leaking so I called the front desk. Within 5 minutes, they had us moved to another room which was much nicer and a lot bigger. The sheets were a little rough but I actually slept really well. I would stay here again. The place needed to be updated but it was overall a great experience.

This area is really hit or miss the outside isn't the prettiest hotel but if your looking for a…read moregreat suite at a decent price I think this now (Best Western) is great! there breakfast was good the wifi was fast enough to stream movies on my iPad, it was clean the room was big, king bed with a sofa sleeper bathroom and sheets smelled and looked clean, lobby is very nice parking is small but it's in a great location restaurants and shopping wise def coming black if needed

This Jameson Inn is very nice compared to others I have stayed in. A standard room includes a desk,…read morecouch, refrigerator, and microwave. They serve a decent complementary breakfast in the morning. My one complaint is the horrible wifi. I was unable to stream a radio station from my third floor room much less watch a movie on Netflix. Since I stay in hotels often due to work, this becomes a big issue and is really the only reason I did not rate this hotel 4 stars. However if you are looking for a good hotel experience minus decent wifi the Jameson Inn is worth your money.