The property and the grounds are stunningly beautiful and offer direct access to the beach and nearby golf course. We paid a little extra for a room with a balcony, but found that it only meant a room with sliding glass doors rather than an actual space to sit outside. We were also disappointed to find that the fitness center was closed for renovations and the laundry room was not yet operational.
Beware of the mandatory resort fees! We reserved a room for one night through a reputable 3rd party and when we checked in to the hotel, we were told that we'd have to pay an extra $10 for parking each night. We didn't have any other parking options since it is located in the middle of a large gated community, and we accepted the fee. However, we were surprised and frustrated to find a mysterious $40 fee on our bill when we checked out, in addition to the $10 parking fee noted on the bill. It wasn't explained on the bill, so we called to ask what it was for. It was a mandatory resort fee and they explained that they were not required to disclose that to us ahead of time. They told us it was up to the company we reserved the room through to notify us of the additional mandatory fees and that we should contact them. However, Wyndham's own website doesn't disclose that they charge this required fee, unless you go through several steps of clicking on fine print after making a reservation. I'm not sure what amenities this fee was supposed to pay for, other than the pool, since the property didn't offer anything else other than on site restaurants and our reservation only covered the cost of the room.
When we called the company we reserved the hotel through, they explained that the hotel did not disclose this fee to them and is not required to, so there was little they could do to help us. In the end, we got a small refund because several of the advertised amenities were not available at the time we stayed. read more