Hi, I'm writing this review to inform any family members to think twice before you place your loved…read moreone with Paramount Home Health Care. I had a horrible experience with this company. They were very dishonest about their service from the start. Let me start by addressing the fact that my mother was air med from Louisiana to California, and it was critical that everything was in place before the transport would take place. They lied to the hospital about the equipment being in place just to get the business. The representative had me to tell the hospital that the equipment was in place, due to them promising me that the equipment would be in place hours before my mother would arrived to Ca. They said in doing so, my mother's transport would not be delayed. In the meantime, my mother was transported, hours later, and her wound vac, and the wound vac would not be delivered until days later. It was vital that the wound vac was in place to continue to extract the fluid from my mother's wound, which was a stage 4 ulcer. instead, the wound was collecting excessive fluid, which could have made the wound more susceptible to developing an infection. When we received the wound vac; it was not working properly. also, the prescription formula that was required for my mother's wound did not arrive, and two weeks later my mother still have not received. They supplied her with the over the counter formula.
I'll explain below. I have had to deal with the wound vac issues, as well as my mother not receiving her proper tube feeding formula for two weeks. I felt like once my mother was accepted into their organization the caring went south.
I had to contact the wound care company and the company that supply her feedings to rectify the problems myself to get results. They shared with me that Paramount was not submitting the proper information that they had been requested weeks ago prior to me calling. When they shared this with me; i was in disbelief how the company could be so negligent with the service that they should be providing to my mother. They need to hire qualified employees that are knowledgeable in these crucial areas.
I would also like to share that the nurse would be hours late. For e.g. The nurse would say that he would arrive at 4:00 and he wouldn't show up until 9:30, over 5 hours later. When I reported it to the representative who lied about the equipment being installed, shared with me that the nurse should never come to a patient's house that late, unless requested by the patient; and that all nursing visits should be done by 5:00.
The other issue i would like to share is that they will not supply me with enough supplies. My mom would have multiple bowel movements, due to the tube feedings. They would only send out one pack of wipes, one pack of pads and a small box of gloves when I questioned them about the lack of supplies being sent; there reply was, they didn't have any in their warehouse. They never ever supplied us with enough supplies even when they were fully stocked.
In closing, we requested to be signed up with another company. They shared with me that their company was small. Although, the company is small, they should have never chosen to take on more patients than they were equipped to care for. I think the company need to hire more help, and make sure they are hiring compassionate people that are there for your loved one and not for the money. This company seemed to have been all about collecting from medical (California). Remember, the equipment rental, food, and medicine is paid for by Medicare and Medical.
I hope my experience with this company has enlighten you. I rate this company with a 1 star. They really need to improve their services before taking care of anyone's loved one.
