It had great customer service and I lot of good bike.I see a lot of bad reviews but I think it's a…read moregreat store and never had any problems with customer service every time I go there everyone is never nice and ready to help

The Worst service and custmer support I've ever encountered. Brought perfectly operating bikes in…read morefor a spring service to ensure a summer of trouble free riding and these guys near ruined my bikes. After 4 returns due to pieces literally falling off my bikes I called asking for a refund on the service and the owner Chris hung up on me. He claims 25 years of experience. I've learned more about bikes in 25 minutes of YouTube videos than his acclaimed expertise. Complete muppets. Please do you research and due diligence on these Muppets before spending your money there.

worst service. Ordered winter gloves it was extremely large i contacted them to return i made the…read morereturn they said a mess was missing. i sent it back. i have since been going back and forth about my refund with no success,

Purchased a coat online, was shipped via ups and never got that jacket !!…read more Now, I'm being given the run around because the courier lost the package, the store told me the issue's being "investigated" and their Partner Route wouldn't honor their agreement to refund me !! It's been 2 weeks and I'm being given the run around as none of the parties want to take responsibility for the lost item !!

In-Store: the folks new about the gear and wear very helpful. The prices beat Amazon and you get to…read moreinspect the equipment and take it home the same day. Mail order: Very pleased with the how fast my order was shipped and packaged. Shipped Canada post and received the purchase in two days. Definitely will continue to support and buy local vs my stuff disappearing in Dieppe.

From the owner: Biking, Hiking, Paddling, Running, Everyone’s Enjoying the Outdoors…read moreSo come on by and make the most of your outside memories and your weekend activities.

I dropped my bike off for storage back in November, I have stored here many times before, I…read moreappreciated the service I got, not this year. when you drop it off two days before payday amidst working multiple overtime shifts and say "I will be in to pay the $500 storage fee up front for the season on Friday" and be cursed and swore at trying to give someone that much money a month before Xmas - never again. went to pick up today and paid them for getting new tires put on (tires purchased at Atlantic recreation - great, fast service). When they brought my bike out I asked a few questions about the prep before bringing it out and the guy who rode it around said "it's on the sheet." and kept trying to walk away. On the ride home the bike started wobbling, so I brought it to Honda and after 3 weeks of them checking my bike over discovered only thing wrong was the tires I paid them to install weren't balanced. I could've been injured - great job.

I wish I didn't have to write this review, but after this morning, I'd rather never go back in…read more Long story short I was given bad information from an otherwise very friendly and accommodating employee. The owner, after learning of his employees bad advice, was rude, cold and completely inappropriate. I understand that people go through things, but in retail you have to do your best to leave that at home. I have worked retail, I understand it can be a thankless job, but I expect better from an owner. Long story, I have a chainsaw that has needed regular repairs. It's just over a year old. The last time I brought it in the employee suggested it might be a factory defect and I might want to try to get the $100 cost of repair covered by Husqavarna. I contact Husqavarna and they say, "You should have never paid that. You're covered for two years." I ask if Toybox should have known that? "Absolutely," says the man at Husqavarna. So I call Toybox back. The man is apologetic and says bring in the reciept tomorrow and we'll get your account settled. I tell him my father has the receipt on the west coast. The man at Toybox says, "Don't worry about that, we've got the receipt in our system, come in tomorrow and we'll get you sorted." Nice. That's what I've been used to from this company. When I come in, and tell the story to the man at the store he is %100 lacking any care for the situation. He asked, "Okay, so what do you want me to do?" Um, maybe refund the money I wasn't supposed to spend? "I'm very sorry sir, but the information you were given was incorrect, and we cannot service a refund without the receipt," would have been the best answer. What he said was, "Yeah, well was the guy you talked to the owner? No." I explained that it was a real hassle getting out there with my two boys, 1 and 3. I said, "I know you didn't do anything wrong and I didn't do anything wrong, but this situation really sucks. Maybe you should talk to your employee" He didn't say much but his disposition was "I really don't care." And now I don't care about your store.