I wish I didn't have to write this review, but after this morning, I'd rather never go back in. Long story short I was given bad information from an otherwise very friendly and accommodating employee. The owner, after learning of his employees bad advice, was rude, cold and completely inappropriate. I understand that people go through things, but in retail you have to do your best to leave that at home. I have worked retail, I understand it can be a thankless job, but I expect better from an owner.
Long story, I have a chainsaw that has needed regular repairs. It's just over a year old. The last time I brought it in the employee suggested it might be a factory defect and I might want to try to get the $100 cost of repair covered by Husqavarna. I contact Husqavarna and they say, "You should have never paid that. You're covered for two years." I ask if Toybox should have known that? "Absolutely," says the man at Husqavarna. So I call Toybox back. The man is apologetic and says bring in the reciept tomorrow and we'll get your account settled. I tell him my father has the receipt on the west coast. The man at Toybox says, "Don't worry about that, we've got the receipt in our system, come in tomorrow and we'll get you sorted." Nice. That's what I've been used to from this company.
When I come in, and tell the story to the man at the store he is %100 lacking any care for the situation. He asked, "Okay, so what do you want me to do?" Um, maybe refund the money I wasn't supposed to spend? "I'm very sorry sir, but the information you were given was incorrect, and we cannot service a refund without the receipt," would have been the best answer. What he said was, "Yeah, well was the guy you talked to the owner? No." I explained that it was a real hassle getting out there with my two boys, 1 and 3. I said, "I know you didn't do anything wrong and I didn't do anything wrong, but this situation really sucks. Maybe you should talk to your employee" He didn't say much but his disposition was "I really don't care." And now I don't care about your store. read more
