Had surgery scheduled months in advance. They called a week and a half before and said we can't do…read moreit. We double booked

Their billing department is a disaster. They made us pay $800 before the procedure even though…read moreinsurance was paying 100%. It has now been 8 months and we are still waiting for our refund. Every time I call they say they are waiting on insurance. I have the invoice from insurance showing insurance paid 100% 8 months ago.

Really wonderful Doctor and staff. I was dreading going to Dr. O'Nele to have a molar and wisdom…read moretooth extracted. Not so much because of the surgery but because of the recovery. Last time I had a wisdom tooth removed, I was in pain for about 3 weeks. This time? I followed his recovery guidelines, took two Aleve tablets and6 hours later I was pain free, Never came back. Just amazing. Add to that how kind and caring and thorough Dr. O'Nele and his staff are. It's a wonderful practice.

Dr. Scott O'Nele is wonderful at his job! This is the second tooth he's pulled for me and I'm…read moreusually in and out within 20 minutes. He knows what he's doing and helps you immensely with the answers to your questions. He is very good at that. He helps explain all the options that you could have. There is no pain involved in what he does and he explains everything as he's doing it. He has also pulled my young daughters wisdom teeth and they were growing in sideways. She didn't have a bit of trouble. I highly recommend Dr O'Nele.

best surgeon ive seen. Procedure was over in about 10 minutes…read more Very, very smooth and no pain

I had a consultation done for 2 teeth, but before I scheduled they said $150.00 and then they said…read moreturn into insurance so no cost to me. Which was great because my normal dentist sent me to Dr Glenn and pretty much knew what was going to be needed. When I called to question the bill for $160.00 ish dollars, after insurance pays, that's when it went down hill in our conversation. This very young lady, how I know is she stretched her last word in a sentence like a valley girl of old. Very rude, refused to give her name to me, wanted to quote me the riot act, wouldn't allow me to talk to anyone else, threatened collections, etc. etc. I just wanted too know why there was a charge and as of today, still don't know. I have several retail stores and realize the customer could be the problem just as much as the employee, but since she wouldn't allow me to talk to anyone else, I take my concern to this platform since I refuse to let this behavior go , and that's on me. Lesson to be learned here is to be nice to everyone because you don't know who they are or what they are going through. I would not recommend..

Dr. Miller did an excellent job. Very informative and gentle. Barb and the rest of the staff are…read moreexcellent to work with. The crown Dr. Miller installed fit perfectly and the teeth cleaning performed by his oral hygienist went perfectly.

I have reached out to the billing department THREE TIMES, and each time have been told "you signed…read morethe paper saying you would be responsible for what insurance doesn't cover". So reaching out to billing is useless!

I had my denture made there and took out a loan to cover what the insurance didn't. Now here we are…read more9 months later with another bill. absolutely will not return.

I couldn't decide whether to rate this dentist on her dental work, or bedside manner, but I thought…read morethat it was more important to bring up the latter-so here goes. Well...I remember the first time I took my boys here, it was ok. They had check ups (I couldn't be in the exam room during the treatment processes ever) and then we met with Dr. Sveen and talked to her. This was the one and ONLY ONE time I spoke to her face to face with her over probably the 4 years we were parents there. When we came back for return visits, or my child had cavities or had to get a procedure done, I was always informed by the Dental Assistant. Then brace yourself for any return appointments you make, because most likely you will be there for up to two hours. I'd say that the dental work was good? The staff was very nice. But I remember Dr. Sveen not being very personable when I met her, and obviously so because she can't even pop her head out to say hello and tell you what she just did with your kids teeth; she has to relay it through her Assistant and she is the only dentist in the office!!! So anyway, you can decide. It's alright, but plan on never personally talking to the dentist and long waits in the office.

We see Dr. Martin at 48th and Normal. I can't necessarily say if he's natural or not, but I know…read morethat when I've declined x-rays and fluoride, it's not just been met with an "okay", but an understanding by many of the staff. They seem to be pretty hands off and definitely take a "let's see" attitude. My almost 13 year old needs braces soon, and we are just waiting on the last baby tooth to naturally fall out. No talk of numbing and pulling. Just waiting. To add beauty to THAT - Dr. Martin does braces there, and is ridiculously reasonably priced compared to everyone else in town. He just seems very gentle and relaxed, and even my (then) 3 year old who has some special needs does remarkably well there. We've been going for over 2 years (about 3 cleanings with one coming up in a few weeks) for our 6 kids, and have never been shamed, scolded, or had anything less than a stellar experience. Hope this helps!

I was disappointed that they didn't tell us they weren't in network with Cigna until after we…read moreinvested in the non-refundable $75 consultation fee. If I had k own this prior we would not have gone ahead with the visit .

Poor office staff experience. A staff member told me they are not accepting new pts who have…read moreAmeritas insurance and then denied saying this to me when the Ameritas rep called to follow up about it. This office staff also spoke very negatively about Ameritas to me when I asked why they single out Ameritas (even though this office has accepted this insurance for almost 20 years) The website says accepting new pts & Ameritas dental insurance but I guess not together. Very skeptical of this. Great dentist but I'm surprised they would allow a person with this type of character to work here esp in the medical field.

My whole family has been going here for more than 20 years. My daughter had white patches on her…read morefront teeth and Dr. Burgher was able to remove them (he got special equipment)! His team is very friendly and the place is welcoming. I like that they have a membership plan since we don't have dental insurance.