I've brought my car here several times and the service dept guys are awesome. They're very…read morefriendly, patient, and always explain things to me in a way I can understand. I never feel like they're trying to rip me off - which I do at other garages. The store itself is nice and clean but I find it difficult to maneuver around and find things. I often find they're out of stock frequently.

customer relations is terrible 1day late on the arbitrary date limit and zero flexibilty I will…read moredrive to Guelph or Waterloo rather than go there again

awesome people good variety of goods at ver reasonable prices , owners and staff are very polite…read moreand extremely helpful

ALWAYS friendly_service & they were willing to order craft items i couldn't find outside…read morehighly-overpriced outlet_stores./ Truly a gem in DTK area to those who visit & discover/ *satisfied customer for 6yrs +*

Hi! I would like to express my appreciation for the above and beyond what is required help I…read morereceived from Wanda , the customer service cashier. She was so kind and helpful to me in regards to my inquiries about a product. What an outstanding quality of service she gave! She made my day! I hope the store owners appreciate her worth! Thank you Wanda! Danielle Poirier

A great Home Hardware location. The selection is not as large as some of the bigger stores, but the…read moreservice and knowledge of the staff is terrific: they have helped me in countless ways over the years and I can't recommend them enough.

CANNOT say enough nice things about the Sales People here. Came in for one specific item and left…read morewith a superior item. Hats off to Charles who stepped up and always had time to take my call. Delivery guys were TWO HOURS early and well within the time window. Will definitely buy here again in the future.

Had daybed delivered today. Arms and hardware missing. Immediately contacted Leah Walker, my…read moresalesperson, who said she would call store and call me back. No call. Sent her a late afternoon email telling her I had called store on my own at least 3 times. Each time I was told that either the person I was talking to would talk to the manager and call me back. I received ZERO responses. Called twice more. First time I was told manager was in a meeting and they would have him call me back when out of meeting. I waited half-an-hour before calling back. This time nobody answered despite store not closing for another45 minutes. As a result of me updating Leah via email, she called me back immediately and told me she was going to call Seymour and, after speaking with him, would get back to me one way or the other. S.he was very apologetic. I am still waiting to hear from her. I read an earlier review which gave you a 10 of 10. To me, that is a joke. From me you get a zero out of 10. I gave up my whole afternoon and matters still remain unsolved. Never will I recommend your store to ANYONE nor shop there ever again! An overall poor display of behaviour!

BEWARE - Poor customer service and dishonesty…read more We bought an LG refrigerator from Canadian Discount Appliances, 808 Courtland Ave E, Kitchener, on January 26. About an hour later, we called to request a refund after finding a better option at Costco with free delivery. The store said a full refund was not possible because delivery was already scheduled, but they agreed to refund $50 back to my Mastercard to match Costco's free delivery. Delivery was scheduled for the next day between 8-11am, and we specifically requested a 15-minute call before arrival, which was agreed to. No one called. At 2pm, we were told deliveries were delayed. Around 4:30pm, the delivery driver called yelling, screaming, claiming we didn't open the door--despite never calling ahead. His behavior toward my husband was rude and unprofessional. As of February 6, the promised $50 refund back to my Mastercard was still not issued. When we called the store, the manager was hostile, made false accusations, refused to listen, and hung up. The store manager made statements that were untrue to justify refusing the $50 refund. Very disappointing experience. Poor communication, unprofessional conduct, and unresolved refund. Save yourself the headache and shop at a reputable big-box store instead.

Our washer quit yesterday, so within a few hours we were selecting a replacement we knew we would…read morebe happy with. Service from the minute we walked in the door, through to delivery to our house this afternoon was excellent, including interpersonal skills.

I'm not sure if it's just me, but I bought the Nex Grill from Costco cuz it was on sale for $299…read morethis week. While assembling, I noticed the product may be as catch and dent??? The new product had scratches and welding spots that were mistakes in manufacturing. Even the screw to secure the gas tank was off centre. Anyone noticed this for big ticket items? Staff were nice enough to load the item in vehicle but darn it will be difficult to return a bbq that is slightly defective in manufacturing-Costco should do better QC on their orders. On a funny note, today they had a plant base burger sample served on a bun. The bun was not plant based containing egg and the mayonnaise placed on also had eggs- I dunno if this was a product demo mishap but I'm pretty sure the demo overshadowed the intention to serve plant based options.

The food court had a really good hotdog and the wait time was only 50 seconds! The reason why it's…read morenot getting 5 stars is because it wasn't that clean.

If your visiting or new to the area or you haven't been ask any local they will tell you that this…read moreis by far the best thrift store in the area ! People come from far and wide because the displays are by far way better than any store I have ever seen anywhere else it's clean great find and competitive pricing and the staff is amazing!! You don't have to worry about the nasty smell or buying something that doesn't work or is damaged like has happened so many times going to thrift stores everytime I'm in there I forgot I'm actually in a second hand store it is the city's best gem check them out and thank me later

I drove to Stratford for the festival and experienced engine trouble along the way. Service…read moreManager Christina delivered excellent service and had me back on the road within 3 hours.

The aisles are really cramped and need serious rearranging and the washrooms are a lot cleaner than…read moreusual lately.