I called. Explained sound, issues with exhaust and check engine light. Can you please take a look at all three and fix it. "Yes yes. "I asked do you have appointments after 4 or weekends, "no we close at 5 and on weekends". Okay, I'll book time off work it needs fixed. What time do I need to have it there by to have it fixed? "2pm will give us enough time to look at it and get it repaired." Are you sure? I can come in at noon or earlier I just need to know, I cant miss a lot of time at work but I need this done. - Day of. There at 1:10pm hand keys and say let me know how much it is and when it is done. They maybe look at it for 30-45 mins and take it out of garage and park it. I'm thinking oh maybe it's done? Can I pay and get my car now.. oh no we didn't do any work - we inspected and diagnosed, you weren't booked in for repair work.. Why would I book with you, to have to come into town an hour away from where I live TWICE, and on top of it nobody checked my exhaust or my check engine light? "Oh we don't have time to check the code for the check engine light now it's too late" And then I ask for manager to be told that this is all my fault because how on earth did I think coming in at 2 meant they were going to be able to do any work? Are you absolutely daft?! I get the explanation, that it makes more time to schedule an inspection and then if the customer wants the work done then book the repair.. but when someone is calling you saying I'm in Sussex, all the places around here are booking the 21st or later.. and you saying oh I can get you in sooner.. and I explain I need it fixed.. So now, I'm down 75.70 for your inspection. I'm down over 80.00 in Lost wages, 30 dollars in gas and you are telling me my car wasn't worked on engine light not checked - I told you that I had basically zip ties holding my exhaust up and I wanted that checked and you did not do that either? And you fail to see the issue with this? I just get told how great your garage is now, how you've turned it around this last year, go ahead toot your own horn. Oh yes, the people answering the phones didn't give you correct info, but we know best. 666.00 repair quote not counting how much it's going to cost me to check engine or exhaust. And guess what, those appointments that I already had booked?? I canceled them to come to your garage because you assured me so much faster?? They were for the same date you booked me in for my repairs. Completely uncaring, checked out, crooks. read more

Came in 3 months ago to get brake line system fixed. Came in last week to get brakes checked because something felt off. Took 5 minutes and they told me nothing was wrong. Brought the car to a different garage and they told me the fittings weren't on right and that I was leaking brake fluid. Never going there again. read more

I don't know how they have a 4 star google rating unless they are paying for good reviews. This is the worst canadian tire I have ever been to. The staff are impossible to find to get help, probably significantly under staffed, and when they can be found they really don't care to help you. I went there because they had something in stock the other nearby locations didn't have. I spoke to 3 people to get it out of the case for me and they all left and nobody returned. Finally after 35 minutes of waiting I walked up to the cash and asked for help a 4th time and somebody finally met me to get it out of the case. Then my next 2 visits the website said they had multiple units in stock. Both times they have nothing in stock. Please tell me how you lose 3 tool cabinets. At least one of the 2 times the guy checked the back stock for about a minute. The other time I got a shoulder shrug read more

Stay away from Canadian Tire at 1-1380 Mountain Rd, Moncton N.-B. I brought my 2012 2 door Jeep Wrangler in there yesterday to get a spark plug in intake 5 installed and a engine coil, so after me showing up with 6 new in package spark plugs and let's keep in mind that I had already got it diagnosed elsewhere telling me exactly what needed to be done but they only had a opening in two weeks so I decided to go to Canadian Tire to save time, so that being said I knew why the engine light was on and what needed to be done and after they diagnosed it on there end we where all on the same page. Now after me waiting there for over 3 hours for a change of spark plug and coil and it was closing time on the garage side of Canadian Tire the mechanic drove my Jeep out and me being happy to see it rolled out i ask him so how was it? jokingly... he's answer was (I couldn't fix it) and to come back tomorrow morning and he would look at it on a hourly basis!!! I thought he was joking but he wasn't, how can I license mechanic can't install a spark plug but charge me a full rate of $438 for something that they couldn't fix? and I'm the one that supplied the spark plugs... To make matters even worse I was so in rage to sit in my details Jeep to find greasy hand prints all over my steering wheel cover, stick sift and drivers seat!!! How very disrespectful on their staff!!! I had to remove and throw away my steering and seat covers out... I am so very disappointed with Canadian Tire for ripping me off from time and money that (I HIGHLY DO NOT RECOMMEND THIS PLACE) STAY AWAY FROM CANADIAN TIRE ON MOUNTAIN RD MONCTON!!! read more

I recently had a tail light burnout on my 2010 Chevrolet Malibu. I went to Canadian Tire on Mountain road to have it replaced. It cost's $5.99 for a replacement bulb and normally Canadian Tire charges another $15 to install. I was unpleasantly surprised when the service adviser told me that it would take .4 hours of labour which equates to about $37.50, plus the cost of the part to have it installed. So a total of approximately $45. That is absolute robbery. To replace a rear tail light on this vehicle, you require no tools and it takes about 4 minutes. You unscrew 4 fasteners, replace the bulb, screw the fasteners back in which I did, literally in the parking lot. Thanks Canadian Tire for confirming another reason why I never shop at your store nor bring my car there for service. read more

Recently purchased an angle grinder from this location. I used three of the grinding discs and the device began to heat up and smoke came out from the vents. I'm not unfamiliar with power tools. This was not user error. In any case, Mastercraft tools come with a warranty between 3 yrs and lifetime. This one has 3 years written on the cardboard label. It was a simple matter of yet another poorly crafted mastercraft tool, and something CT is well aware of... which is why they typically have a hassle free return policy. I could not find my receipt and since buying the grinder and I changed banks as part of a mortgage change, which made the bank card that I used to purchase the tool a relic of the past. Canadian Tire decided to use a new owner policy to void my warranty on account of a new bank card. I doubt this policy would hold up in court, but really, who is going to spend hundreds on a lawyer over a $100 tool when its easier to simply not use Canadian Tire anymore. Locally, we have Marshlands Auto and Marine, Princess Auto and a few other locally owned hardware stores with consistent and exceptional return policies. There is no need to go to Canadian Tire. Remember that... NO NEED TO GO TO CANADIAN TIRE. We have options. Save your money. Save your time. This location will make up policies on the spot, to avoid returns and refunds or exchanges. FRAUD kind of comes to mind. read more