I called. Explained sound, issues with exhaust and check engine light. Can you please take a look at all three and fix it. "Yes yes. "I asked do you have appointments after 4 or weekends, "no we close at 5 and on weekends". Okay, I'll book time off work it needs fixed. What time do I need to have it there by to have it fixed? "2pm will give us enough time to look at it and get it repaired." Are you sure? I can come in at noon or earlier I just need to know, I cant miss a lot of time at work but I need this done. -
Day of. There at 1:10pm hand keys and say let me know how much it is and when it is done. They maybe look at it for 30-45 mins and take it out of garage and park it. I'm thinking oh maybe it's done? Can I pay and get my car now.. oh no we didn't do any work - we inspected and diagnosed, you weren't booked in for repair work..
Why would I book with you, to have to come into town an hour away from where I live TWICE, and on top of it nobody checked my exhaust or my check engine light? "Oh we don't have time to check the code for the check engine light now it's too late"
And then I ask for manager to be told that this is all my fault because how on earth did I think coming in at 2 meant they were going to be able to do any work? Are you absolutely daft?!
I get the explanation, that it makes more time to schedule an inspection and then if the customer wants the work done then book the repair.. but when someone is calling you saying I'm in Sussex, all the places around here are booking the 21st or later.. and you saying oh I can get you in sooner.. and I explain I need it fixed..
So now, I'm down 75.70 for your inspection. I'm down over 80.00 in Lost wages, 30 dollars in gas and you are telling me my car wasn't worked on engine light not checked - I told you that I had basically zip ties holding my exhaust up and I wanted that checked and you did not do that either?
And you fail to see the issue with this? I just get told how great your garage is now, how you've turned it around this last year, go ahead toot your own horn. Oh yes, the people answering the phones didn't give you correct info, but we know best.
666.00 repair quote not counting how much it's going to cost me to check engine or exhaust. And guess what, those appointments that I already had booked?? I canceled them to come to your garage because you assured me so much faster?? They were for the same date you booked me in for my repairs.
Completely uncaring, checked out, crooks. read more