Canada computer sent me a empty box instead of a ROG NUC - worth 2,200$ I received the parcel and it was empty, call them took 3 business days just to tell me they sent it. and no help after that. Just said file a police report - not that we will help you find the parcel, we will contact UPS to file a claim nothing. i contacted cops they just gave me an incident report, i asked will they be looking for my device when it comes online - said no. Basically a police report does nothing to find your device, i called Asus informed the same, created a case and was told if it comes online they cant do anything. I completely Blame the sender Canada Computers - 1st - they used a box that was 4 times the size of the mini pc. no reason at all, someone took out the item and resealed the box, 2nd - they put there warehouse address on the senders - this is a big problem - as soon as driver or anyone who gets the parcel will want whats in the parcel as they know it is electronics. Also in general the help and customer service is below zero, i am out of 2,200$ and i am getting answers like file a police report that is it. they dont even want to file insurance claim with UPS, how pathetic is this. People in the future - dont support online purchases - this is very common now. no one cares, i must pad the salary of the CS who answered the phone and did nothing. instead of working towards helping the buyer, i have no help at all but arrogance and my fault. i dont even know how it is my fault. read more

Most reputable online retailers only charge your payment method once the item ships -- not at the moment you place the order. Canada Computers, however, charged my credit card for a product that was clearly on backorder. In contrast, Newegg handled a similar situation professionally: they cancelled the order, never authorized the payment, and immediately refunded the warranty I had purchased for the unavailable item. Avoid Canada Computers. Their behavior raises serious concerns. I wouldn't be surprised if a class action lawsuit emerges -- there must be something in contract law that prohibits accepting payment for inventory they don't actually possess. Then again, I'm not legal counsel... just someone who expects basic accountability. read more

Was just in there guy with glasses ignored me and helped another customer while i was waiting. Don't know why theyre so smug and ignore paying cutomers read more

Online ordered an expensive unit, no indication it was out of stock; after 20 days of being on back order and zero status updates on request, I cancelled the order and ordered it from another retailer that shipped the unit the same day. But alas CC a week after my cancel request, notifies me they cannot cancel or refund or do returns on the product (won't give any specifics why) because it "might be in stock later" but can't give an ETA "there is nothing we can do". I fully expect if the item arrives after 30days, that will also void the 30day defective unit window. Not respect for wasting people's time or money, I regret giving a Canada owned business a chance; do not give these jack asses any business, hope they go under sooner than later. read more

Went in to get my laptop repaired. Employee was extremely rude and condescending, in addition they wanted to charge a $50 "diagnostic fee", that would not be put towards the price of repair, despite their website claiming free consultations. Deceptive business practices coupled with poor customer service, needless to say I went elsewhere. read more

Do not buy online. They deducted 237.00 for the product it went out of my bank account does not show a hold from my bank account. Then when I went to go and pick up the part in store , I had to pay again with them saying it's a hold there were no funds on hold and my balance was 237.00 less then previous so I was out 237.00 + 237.00 cause I purchased the part again.. horrible online system will never shop with them online again. Said i have to wait 3 days ...Funds better be returned in 3 days... read more

One of the store employees (Erin) was super helpful and informative and genuinely cared about fixing my problem and answering all of the questions I had read more

TRASH COMPANY, KEEP TRYING TO SCAM PEOPLE. I ordered a laptop and they said it was coming but after 2 weeks of waiting, i had to call them again and they said it's sold out. Wasted my time and haven't received my refund. read more

Canada Computers - Multiple blue trash bins are overflowing with garbage, with trash spilling onto the parking lot surface. - Computers Near Me - Toronto, Ontario

A big store with wide selection of computers and related items. Prices are also very good.

Only place where you can buy a brand new laptop with 3 out of 12 months of vendor warranty expired. Also the only place where English is optional as well as knowing your job. Only place where i was accused of deleting ALL the apps that come with windows 11 because they could not figure out how to work the start menu. Only place where a stress test trumps any problem you might have with your purchase. read more

This was the only store for me for computer parts. I ordered online and CC failed to deliver them to me. Police are now involved.

I took my old laptop in to replace the case, which had gotten damaged when installing RAM. They miscalculated how long the parts would take to ship and instead of waiting 2 weeks, I was waiting over two months - I use this computer for work, and lost money becauseof the wait. After raising my concerns with them, I think they rushed the repair. Now a while later, the new case is beginning to crack because it's the wrong fit, or was improperly installed - that's 300$ I wasted! read more

Canada Computers - Case is cracking because of poor installation by CC technicians. - Computers Near Me - Toronto, Ontario

Terrible service, the shift manager Ronald V needs to go to undergo some serious customer service courses. Needless to say, I'm never going to shop here again. read more

Horrible customers service - sketchy business practices Horrible customers service. When asked to Price Match they start making invalid excuses why they can't...including making derogatory statements about how competitors just put up cheaper pricing as a 'scam' to hurt them. Multiple requests to have a supervisor/manager provide a callback and all they do is hide behind email. When finally promised a callback, guess what....they ghost you. Possibly one of the most sketchy computer shops I've ever dealt with. read more

Good place, good people!! Did an exchange with now issue and were very helpful and understanding!!

went in for battery change, ended with them giving me a stripped screw and now can't have it fixed, at least with them. Turns out is against their policy to use screw driver in case of stripped screw, but that's what their worker used during the time of putting screw back. Now I went back and they noticed the problem, but they assumed is my fault. read more

Brutal,Brutal,Brutal service if you buy anything online or require support over the phone for any order. Avoid at all cost or even pay newegg or amazon a couple bucks more unless you like to wait weeks for follow up or be hung up on after sitting on hold with an agent that refuses to wait a minute for you to get back to your computer! SOOO frustrating just brutal! I hate them! read more

worst company to buy from worst company to buy from, customer service sucks, I would never recommend any one to buy from Canada computers. bought over $3000 of desktop parts to build my own, some of the parts were not compatible and they would not return it or replace it, and it was Canada computer recommending the parts for me. read more

1 star because ZERO isn't an option. These motherfuckers sold me an Asus motherboard with a bent CPU pin out of the box and refused to take it back . Apparently, mine is not an isolated incident . Stay the hell away from these corrupt cocksuckers . read more

If you look to buy your first pc, dont buy here the service is terrible and they laugh at you when you do not know anything to make it and you have to pay for the service too! Is that how broke canada computer is?! read more

Ordered a 3070 TI, it said 5+ in stock. Ordered with my credit card and validated the card during the purchase. Not a new customer, I'm a 15-year customer and it takes only one time to sour that relationship. My order was "put on hold" but I wasn't made aware of this until I had to chase them down and find out why it's still pending. I was told there was an issue with the payment. My bank account disagrees with you. The payment was posted after 2 business days. It's not pending or a preauth. It's 100% posted. I was told they would email "accounting" and get back to me. An hour later I get a text my account was on hold to please call. I call thinking this is the update I'm waiting to find out what is happening only to find out it was a delayed text and oh by the way, she says to please email Vivian at her email (I won't post it) I email, and no I'm not going to wait days for you to answer an email after I already had to chase my own order from a business I ordered from. If something is wrong from an account I have an order history on, you guys should be calling me, not the dumb runaround on the phone. I call in again today to find out what is going on. I'm not dying for this video card and could care less if I get it or not. Told they would email Vivian to tell her to respond to me. This is a big computer company that was once tiny in Mississauga until they bought the old office depot building and they started to grow. Sour taste, want my money back and I ordered from you to support brick and mortar. A better card is available on Amazon for $100 more right now, but I chose you. I own and operate a business. I run a DC and understand issues, but never, EVER have a customer chasing after you guys when you're holding their money. You should have NEVER posted the payment until you released that hold. read more

Very Poor customer service (online / phone support) and they have made my PC upgrade an absolute nightmare. It's a shame too because I used to love this company, and have bought multiple PC's from them over the years. Ordering online ? DON'T. go with newegg I guess. read more

Ordered a nice new and expensive monitor. Shipped from Richmond Ontario then took 4 days to go nowhere fast. No updates, package missed expected delivery date with no update forthcoming. Terrible service will never use again unless I can get device in store that day. I've had to chase both Canada computers and Canada post to see what is going on, no update from CC and Canada post have said they need to wait until the 16th of December today is the 9th. Totally shocking service read more

DONT waste your money when it comes to computer problems. They just gave me a 300 dollar bill with zero solutions. Some staff members are really rude. I am royally pissed off that I have to throw 300 dollars out the window. This location is Queensway by Sherway gardens in Toronto read more

Canada Computers have the worst customer service of any computer company I've dealt with, and I strongly suggest not doing business with them. I placed an order for a few hard drives, used a PO box for delivery which their website required to process the credit card, because it wouldn't let me specify different billing/shipping addresses. After item shipped, courier called and said they wouldn't deliver to PO box, told me to call shipper and request redirection. Contacted Canada Computers but they refused to pay the small fee for redirection, and told me to re-order and use different address, but they wouldn't refund the original order until the original item was returned. I spoke to courier and told them to return item to shipper. After a couple of weeks I still hadn't received refund, checked tracking number and found out that item had been delivered back to Canada Computers, so I contacted them to ask where my refund was. They said, while it might have been delivered, it hadn't been 'received by head office' or inspected and told me to keep waiting. Such poor service, I never received the item, it was returned to them, yet they keep holding onto my money. Hopefully this review saves you from going through the same experience. Also I had some issues with them another time where they told me my order had been delivered to the local store, but when I got there it turned out it was still in the warehouse, then they wouldn't ship it to the store until the next big shipment weeks later. read more

Worst computer parts seller. Not worth it the 5$ discount over a more reputable company. Bought online, decided to pick up the item in store less less than an hour later, told everything was set and done. Well, not really, they still shipped the items, i was charged twice, and the delivery company lost the package. I made a complaint with Canada Computers and they basically don't care at all and now i have to lose money because of their incompetency. Stay away from them at all cost, trust me, it is not worth it. Their customer support has to be the worst i have ever dealt with in my entire life. read more

Ordered and paid in full for the 3080 graphics in November, was notified to come pick it up and waited outside in the cold. Despite having proof of them notifying me to come in, they said they don't have it in store and to come back later. Now they are not answering phones, nor customer support is willing to help. They probably gave the graphics card away to one of their friends and screwed over paying customers, and pushing me back further to the "next shipment" or basically whenever they feel like it given that they NOTIFIED me to pick it up through both text and email. Disgusting treatment from these people. I have ordered over $3,000 in parts from this store since November and they are unwilling to answers emails or phones after having received only $1,000 in PC parts. read more

Their repair staff haven't got a clue what they're doing and the manager Brandon/Brendan is a pompous White twat who is condescending and not really interested in helping or listening to customers and their concerns!! You can just gauge from his body language that he isn't keen on "customer service"!! It took them two weeks to look at my laptop and they still didn't complete the simple task I requested. I bet if I was Korean or Asian they would have taken care of my laptop right away but because I am South Asian it was a case of "we'll get to it when we feel like it!!" They basically ripped me off $80ll read more

Don't buy from here. Save your money. First things first. I've spent around 2.5k here (New CPU and GPU, along with motherboard) for a PC build. I'm also a student, so this is by no means cheap to juggle with the rest of my expenses. I'd backordered my CPU (Ryzen 9 5950x) and got it a little over 4 months later from them. However it arrived with bent pins. (Out of the box) Canada Computers refused to offer a replacement, refund, or even help fixing the pins. Considering this CPU is worth over 1000 in CAD, what purpose would I have to destroy it? Not to mention looking at the pins, it's very clear the CPU wasn't dropped at all. So it's clearly some other issue. However the representative on the line was rude and unprofessional. Consistently blamed me for the issue and wouldn't even offer any form of support. This isn't a cheap item, at least some form of support should be expected. Their policy even states they'd cover manufacturer defects or products dead on arrival. As a result of this issue, it can effectively be classed as such. Yet they're refusing to deal with it. Canada Computers is just out for your money. They couldn't care less about any issues once they have it. Don't ever buy from here as you'll never receive support. read more

Absolutely horrible. I needed an HP PC laptop fan replacement, and they said they would take 3-4 weeks just to get the part. Every other small shop in the city said 5 days maximum, and in most cases 1 day. In addition, they said I would have to pay a $50 diagnostic fee, which is ridiculous for a clear cut issue / completely unnecessary in this case. When I called their other location, they didn't mention issue with the part, but quoted a high price for parts and labour, as well as a long wait period (over a week) for the labour. They then suggested I pay a high extra fee to avoid the ridiculous wait time. read more

Vaughn location Terrible! Arrogant and lazy. Was even rude, tossing product haphazzardly towards checkout. Tried to pawn off the wrong product. AFTER you purchase and pay they also stamp all reciepts "FINAL SALE" (Apparently police has visited store several times due to customer complaints too. Even their name is misleading with the staff being Asian. I spent almost a grand on another store an hour away before dealing with these rude and crooked salespeople. Other stores had to look for stock or did not have it as indicated on web site but at least they were civil. I can hardly wait for Memory Express to arrive in January, with betyer stock and pricing. Canada Computers Vaughan is unprofessional and pawns stuff with little product knowledge- rips off customers and loses many sales. read more

Sold me a $30.00, faulty simcard and won't accept my return. I tried to transfer a movie to the sim and the sim simply died half-way through the transfer. Can no longer access or even format the sim. I brought the receipt and item to the original store 3 days later but they won't refund my purchase. They were going to swap it for the exact same item but they were sold out. They wouldn't offer me store credit for a better card or refund the defective purchase. They insist that I have the original packaging; which I didn't have because they put the SIM in. On the phone, Kyle (the manager) told me that he can't accept the return without the UPC code. He needs to UPC code in order to differentiate the item from the hundred thousand other items. I pointed out that this is great since he can do an item search and pull up the UPC code on his computer. He admitted that he can do this but it won't help since he needs the barcode. I told him that I can easily print one if he provided me with the UPC number; he wouldn't. Essentially, he lied and tried to protect his statement once he figured that I could easily print one if I had the UPC code. This contravenes the Ontario Sales of good act. I quoted this to him but he didn't care. At the end, he wants the little brown bag it came in; the UPC code argument failed so it's a lack of return for lack of a tiny bag. This is HORRIBLE customer service and will never be going back. They simply refuse to refund the sale of a broken item. read more

Don't buy from Canada Computers, TERRIBLE CUSTOMER SERVICE, can't get in touch with anyone. I ordered a Monitor on Black Friday (which was INSTOCK). Website processed the order, and payment on my credit card and after 2 days received email that the Monitor was back order. I immediately tried cancelling the order from their website, on top of sending a reply email to cancel the order. Since then still no news 9 days later. Tried calling in today, I either get to the answering machine and get the line to drop, or I wait on hold an hour to then be transferred to the same answering machine that drops the line. read more

Bought nzxt b550 "new" for $340. What arrived was opened and the box serial did not match the board serial. It also was defective! refused my refund because "I opened the box" offered only to replace, but I suspect the same opened box. had to start a claim with my bank to try and get my money back of these con men.... BEWARE OF THESE read more

BOTTOM LINE: Tech geek's wet dream FTW! This place has the best components at the best prices, though their "customer loyalty" program is laughably bad. This is the only store I go to for computer equipment simply because it has the best selection of quality components at the best prices. I have no idea why they've moved 4 or 5 times in the past 10 years within the same 1-block radius, but its current location has been their largest. While the store can be a bit intimidating if you're a tech n00b, I think their customer service has really improved over the years so that you actually get good advice if all you want is a new laptop. At the very least, the staff have way better knowledge than staff from the big box stores. But for those who enjoy building their own system be it a gaming station, home computer or a home media centre, you will have access to quality components (HDDs, cables, network storages, cases and enclosures, etc.). I've stopped by on a few occasions to discuss potential setups and the staff have always made some great recommendations. Perhaps of more comedic value than anything else, is their "customer loyalty" program whereby you can collect points to purchase shitty prizes like water bottles, toy robots and garish clocks time warped from the '80s. It's like getting first dibs to the garbage dump from the comfort of your own home! Can't wait to redeem my water bottle after spending $200 on computer parts - IT WILL BE MINE! W00t! read more

Canada computers take no ownership or responsibility for the products they sell to their customers. I bought mother board ,CPU ,RAM , SSD and case I am computer Engineer.I assembled the computer.the computer is running but I have blue screen on windows while of running.second day I went to them to check the mother board they asked me to pay 40$ and wait 3 days .after three days I went back they told me three days for quarantine.So when they told me it is a Que you have to wait I asked them so give me the parts back they told me but you will lose 40$. Actually this is the second time I face a problem like this with them but I did not learn .This may be the last time to deal with them.They are only for the first deal,they dont care a bout customer retention.I told the service man that I will make bad review,he dos not care.But we have to care. read more

I have been buying video capture last Monday (May 19th) at the store in Burnaby, and I am really and currently not satisfied with this. I tried to return this product on May 22nd. I didn't even have the success of returning this because the return policy is unfair due to COVID-19. I see my perspective on them, which is business abuse. I don't recommend any consumers buying products there. read more

DO NOT PURCHASE FROM THIS COMPANY AT ALL RIGHT NOW. $2000 cancelled with returns. I ordered parts for a pc from 4 Canada computer stores online for in store pick up. Two stores were able to fulfill my purchase. One store cancelled, my graphics card. One store never confirmed pick up for my motherboard and power supply. There selection online was extremely low. many items listed were only available in one store throughout Canada and would not ship. Very few items could be shipped if you wanted them. You get 14 days to return unopened items only. Customer service is non existent. If you call you are asked to leave a message and hung up on when trying to leave one. When you calls the store the employees clearly do not care and said the issue was with corporate and that their online store is showing numerous items stores don't have in store. How can one build a pc within budget if he doesn't know if the parts he ordered will come and at the price he ordered. Employees don't seem to care at all at either store I came in contact with, and who can blame them when the business itself doesn't. You guys must be doing really well if you can lose a $2000 sale and not even reply to an email other then to tell me to call the store to ask for a replacement. I will be ordering my parts from other stores online who will deliver and accept returns for 30+ days. I should have read the other reviews before ordering as I see this company is having numerous problems. Hopefully this review saves some people some time and money. read more

Save your time and money. Extremely poor customer service. For a Canadian company you think they would be better. I would rather shop with an American company than waste my time and money with these guys again. I bought a laptop and 1 week later it went on sale for $200 less, and they were unwilling to credit me the difference. Fantastic price protection policy you have guys! Well done! Greedy. read more

I arrived to pick up something found on the website, an open box special. upon inquiring I was told it is in fact the display unit and they would not sell it to me. I spoke with customer service, and I was informed I should not trust the website. well done, well done. read more