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    Camping World - Caldwell

    5.0 (1 review)

    Services - Camping World - Caldwell

    RV repair

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    4 months ago

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    Nelsons Out West Rv's

    Nelsons Out West Rv's

    (2 reviews)

    I researched RVs for about 6 months and found the make/model I wanted at this dealership for the…read moreprice I was looking for. I live 400 miles away and had to do everything online and via: phone with a salesman. The RV was advertised as including an "RVQ" outside gas grill, but when I got there and did the orientation I found out this particular model doesn't come with it, despite their advertising and listings saying it did. The salesman was apologetic and tried to make it right but the general manager refused to honor THEIR listing. It's only a $200 grill, but it's the principle of the whole thing. This business has no integrity OR customer service skills. This place has forever lost my business and any referral I may have given. My advice to anyone buying an RV from this place: GET EVERYTHING IN WRITING, AND EVEN IF THEIR LISTING DESCRIBES SOMETHING THAT'S INCLUDED, MAKE DAMN SURE YOU GET IT.

    Wish I could rate negative stars for this business. It started with being told "we don't have time…read moreto sell you an RV on a Saturday, you'll need to come back on Monday, so I had to take a day off work. Next it was "the refrigerator in your 2015 rv is not working, how about a different rv with chocolate colored upholstery? OK. Next it was "be here at 11 to sign paperwork. We sat for over an hour waiting to sign paperwork. Next, it was Gomer Pyle is going to do your walk-through. Mind you we were trading in an RV, but Gomer had to show us how to turn water on and shut doors. It was over 100 degrees at the time and the inside of the trailer was well sweltering. We asked the guy if he could skip the basics. When we got home, we discovered that he had ripped and wadded up some of our papers and shoved them in a drawer. When we looked at the trailer the 1st time, it had an electric jack, when we picked it up, it did not. One of the entrance doors was warped, the service technicians said "this is how you fix that". He proceeded to bend and twist the door. The upholstery was not chocolate, we asked if this was the original trailer, because that trailer's refrigerator wasn't working? They reassured us it was not. Long story short, our 2015 RV has been in the shop for two months getting leaks fixed, doors repaired, a bowed table replaced, broken screens for the windows replaced and the refrigerator repaired. When we picked it up at the Boise Nelsons, the battery was dead so they had to hook up the mobile charger for our electric jack to work. When we got it home, the slides would not work. Very disappointed in the quality and lack of good customer service. They made the sell, now they don't care.

    Camping World - Caldwell - rv_dealers - Updated May 2026

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