We purchased a new KZ Durango 5th wheel in July, we had a new generator, upgraded lithium batteries…read moreand the AC soft starts installed prior to pickup and worked very closely with Frank Crnkovich to make sure he understood how we wanted to use the rv. We boondock almost exclusively in SW Wyoming. Prior to finding this listing online, we'd never heard of the KZ brand, and were hesitant to drive 7 hours each way to buy an rv we'd never been inside. But after lots and lots of back and forth with Frank, we knew we'd found the right rv for us and made the purchase sight unseen. The pickup went off without a hitch, we had a trade in, and their review of it was exactly what we expected. As we left the dealership and got on the interstate, the black plastic moulding around the front cap came out and was flapping around at 80 mph! It was a VERY hot week, and we were told by KZ this can happen in extreme heat. KZ was awesome and ended up sending replacement material. We'd planned to camp a few days on the way home and almost immediately, it was clear we had two issues: it seemed like the solar panels weren't operating as expected, and the generator didn't seem like it was refilling the batteries. Frank was great (again) and got my husband in contact with Jason Thomas, the service department manager. Jason worked very closely with us for WEEKS to figure the issues out. He was so very patient and walked us through all of the different electrical and mechanical components of the rv over the phone. He understood how far we'd travelled and was invested in helping us troubleshoot without having to bring it back over to their service department (even the closest Camping World is over 3 hours away, so this remote troubleshooting saved us $$$ in fuel alone). As one example, we thought the converter was bad at one point, Jason had one overnighted to arrive before a weekend he knew we were going camping. He was very proactive and would touch base every few days to get readings from the various controllers, all as part of figuring out what the systems were telling us. I do not think we could have done this without him. We are now on our second trip since getting everything nailed down, and I can say we are THRILLED with both Camping World and KZ. Frank was incredible pre-sale, and Jason's help post-sale has made us Camping World/Caldwell fans for life!

I went here today with my son and grandson to look at campers. The EXTREMELY RUDE salesman told me…read moreto "buy a Toyota Tacoma then come back and see me". SERIOUSLY!!! First and foremost he has no idea what other vehicles I have. Secondly, this man child would only speak to my son, completely ignoring the woman with CASH in her pocket . I'll make sure everyone I know hears how the business treats women

If I could give this zero stars, I would. Zero customer service. Piss poor communication. Just…read moretake your money elsewhere.

We responded to an ad on facebook market place (tip - just call them. we got no response via…read moremessenger but all response was great once we contacted them directly) for a previous year / left over inventory (2025) Apex Nano 187RB. We had been interested in this specific model but there were none in our local area so even though it would be a 7 hr drive each way, we decided to reach out. We ended up making a deal via text and phone calls before heading for Idaho. Caleb, Troy, Chris, and all of the back shop people we had contact with were great. We love the trailer. Overall great experience.

Very best RV center in Idaho in every aspect period !!!!!! Huge selection of motorhomes fifth wheel…read moreand travel trailers. Only RV dealer i found that gives you a one year warranty .

Very helpful, professional and great customer service. A pleasure to do business with..read more

This is where you need to be if you need ANYTHING done for your RV. This service team is amazingly…read morethorough, efficient and above all, honest! They answered every one of my questions, remedied some very substandard work with faulty parts done by another dealership and all for a very reasonable price. They schedule so well, there is always a spot for emergencies, even when they are very clearly busy. They somehow managed to figure out the remedy for an actual design flaw in my hard side A frame. Clyde and Jake actually care about their customers and treat them like real people with real lives instead of just work orders. Tell your friends, this treasure should not be a secret any more!

I researched RVs for about 6 months and found the make/model I wanted at this dealership for the…read moreprice I was looking for. I live 400 miles away and had to do everything online and via: phone with a salesman. The RV was advertised as including an "RVQ" outside gas grill, but when I got there and did the orientation I found out this particular model doesn't come with it, despite their advertising and listings saying it did. The salesman was apologetic and tried to make it right but the general manager refused to honor THEIR listing. It's only a $200 grill, but it's the principle of the whole thing. This business has no integrity OR customer service skills. This place has forever lost my business and any referral I may have given. My advice to anyone buying an RV from this place: GET EVERYTHING IN WRITING, AND EVEN IF THEIR LISTING DESCRIBES SOMETHING THAT'S INCLUDED, MAKE DAMN SURE YOU GET IT.

Wish I could rate negative stars for this business. It started with being told "we don't have time…read moreto sell you an RV on a Saturday, you'll need to come back on Monday, so I had to take a day off work. Next it was "the refrigerator in your 2015 rv is not working, how about a different rv with chocolate colored upholstery? OK. Next it was "be here at 11 to sign paperwork. We sat for over an hour waiting to sign paperwork. Next, it was Gomer Pyle is going to do your walk-through. Mind you we were trading in an RV, but Gomer had to show us how to turn water on and shut doors. It was over 100 degrees at the time and the inside of the trailer was well sweltering. We asked the guy if he could skip the basics. When we got home, we discovered that he had ripped and wadded up some of our papers and shoved them in a drawer. When we looked at the trailer the 1st time, it had an electric jack, when we picked it up, it did not. One of the entrance doors was warped, the service technicians said "this is how you fix that". He proceeded to bend and twist the door. The upholstery was not chocolate, we asked if this was the original trailer, because that trailer's refrigerator wasn't working? They reassured us it was not. Long story short, our 2015 RV has been in the shop for two months getting leaks fixed, doors repaired, a bowed table replaced, broken screens for the windows replaced and the refrigerator repaired. When we picked it up at the Boise Nelsons, the battery was dead so they had to hook up the mobile charger for our electric jack to work. When we got it home, the slides would not work. Very disappointed in the quality and lack of good customer service. They made the sell, now they don't care.

Awesome business Caring fast courteous…read more definitely listening to your needs and wants !

Disappointed by unmet commitments. I purchased a 2022 Keystone Hideout from Happy Camper…read more After explaining I planned to live in it full time, year-round in Idaho. Before the sale, I discussed removing the bunk beds and making sure the trailer met my needs. The bunks were never removed as requested; I handled that myself. I was told the trailer would be ready for off-grid use, but the inverter was not installed at delivery. The brake controller that was promised was also omitted until I asked about it. I made an extra trip for the inverter install, delaying my move. After waiting, I was told the unit failed. I did receive an upgrade, which I appreciated, but ultimately had to install it myself. The biggest disappointment came after I got it home. Based on our discussions, I was told I was buying a four-season trailer. I relied on representations during the sales process that reasonably led me to expect a true four-season trailer. After taking delivery, I found exposed tanks and plumbing inconsistent with that expectation. I am now facing roughly $2,500 in materials and many hours labor just to make it suitable for the use I explained from the start. I expected better follow-through based on what was discussed. If I had known all of this up front, I would have made a different decision. I want to be clear that the service team did their very best to meet my needs, and I appreciate their efforts. Unfortunately, the overall sales process and the expectations set during the sale failed miserably.

I wanted to leave a review for the incredible team at Boise Adventure Airstream. David, Ken, Brad,…read moreand Chris went absolutely above and beyond during my recent purchase of an Airstream Flying Cloud. From start to finish, the experience was outstanding. Buying an Airstream is a bucket-list purchase and a lifelong dream for many people, and the way this team handled the entire process made it every bit as memorable as I had hoped. They were knowledgeable, professional, patient, and genuinely cared about making sure everything was perfect. I truly can't recommend this group highly enough. If you're in the market for an Airstream, especially if you're a local resident, don't hesitate to stop by and see them. Take a look at these beautiful trailers that are built to last a lifetime and experience the exceptional customer service for yourself. Thank you again, David, Ken, Brad, and Chris, for making this such an amazing experience! I couldn't be happier with my Flying Cloud.

Both sales and service were professional and a pleasure to work with. Outstanding service…read moredepartment, thank you Al. Thank you David in sales. Our go-to dealer out west. My wife says the female team members will become her friends.

I had a nightmare of a time picking up a RV dryer that had been ordered through the Camping World…read moreOnline store. They were awesome. The glitch was that if I wanted it delivered to where we are staying I would have to pay close to $200.00 delivery fee. I chose to had it delivered to the Boise Idaho Camping world Store for me to come and pick up. We are currently and have been almost 3 hours from there but it was cheaper for me to go get it and I could do some needed grocery shopping. It was supposed to be delivered this past Monday. I decided to call first to see if they got it... good thing I did. It was not there. I called on Tuesday...again...not there. This morning I called the Store again and was told it was not there. They said I needed to call the Online store to have them track it. So I did. After some investigation the lady on the phone said she would call them and put me on hold. She came back and said that it WAS there. Had been since Tuesday. Even though EVERY TIME I have called I have been told "it was not there". The lady from the Online Camping World shopping told me she let them know that I was on my way to get it. By this time it was after 2:00 pm. I had already told the person who I talked to at the store that I was living almost 3 hours away and would take some time to get there. We hit rush hour traffic. Got to the Camping World store in Boise Idaho 5:45 pm. Went inside and let them know that we were there to pick up the Dryer. At this point all I got was "there is no one here to get it down from our storage upstairs" said over and over again. The two girls at that check out said it. The one girl said that she was the one that I talked to and said that was like 3 hours ago... OMG Yeah it was over 3 hours before. DUH..since that is how long it had taken me to get there. Of course I said I wasn't leaving until I got the dryer since it would have been stupid to go all the way back home. Couldn't stay over night because we have our dogs back at our RV. I raised my voice and then a floor supervisor came over and told me to stop yelling. TRUST ME IF I HAD BEEN YELLING THEY WOULD HAVE KNOWN IT. But she kept saying that over and over. She finally told me she would find a supervisor after threatening me by kicking me out of the store. She kept saying Stop yelling. OMG. A man finally showed up and he said let me get someone who can get that Dryer for you. My advise to everyone in the Boise area. DO NOT GO TO THE BOISE CAMPING WORLD STORE IN MERIDIAN.

(*** NEVER SHOP AT CAMPING WORLD ***)…read more I shop at Camping World for all my RV needs. This was my recent experience. I called to get the install kit (faceplate, control box and thermostat) for my GE rooftop AC unit. These kits are all different and not compatible, you need an expert to know which to order. I called CW, they are busy, take my phone number to call back. They don't. 3 times this happened. Finally a woman says she can find out, I give her the serial number and model. Next day she doesn't call, I call back. You can use this kit "XYZ" Ok. You're sure? Yes! GE said that is what you need. "Ok, go ahead and order for me. Well, if I order it, it will be $80 extra as it gets shipped to us first." (I really didn't care) She insisted it would be easier and $80 less if I ordered myself to my home. I did. Open the box, immediately I can see it's the wrong item. I call, 4 times on 4 days, someone is saying they will call back. Never do. I go into the store, drove 40 miles with the unit. The girl says, "oh! That must have been Veronica, let me get your number and I'll have her and the manager get back to you." No one calls. I call multiple times with messages for the manager. He never calls. Finally I call and get a parts counter guy named Kevin. He says, he's well aware of "my story", that "they've all talked about it". And HE DOESN'T believe me. That they won't return the item, it's on me, because "I pressed order". He claims "why would we have you order it, I make commission?" I said, "you are saying I am lying?" "I just made up the $80 and the multiple phone calls it took me to order this?!" "Yes, I don't believe you." Mind you he isn't the manager but says" they will not be returning the item to GE for me, I can call them myself." Wrong! I ordered this by THEIR telling me it was the one. I am not the subject matter expert, that's why I called many times trying to get the parts. I called corporate customer service and was stonewalled as well. I would never order an air conditioning part of something I have no knowledge of without their involvement. Now they expect me to just eat the $271.00 that they erroneously said was what I need. (ChatGPT in 5 seconds told me it was the wrong parts after it arrived). They don't answer the phone, they don't return calls, they don't have the manager call, they expect you to lose money on their behalf and they CALL YOU A LIAR, repeatedly. DO NOT SHOP AT CAMPING WORLD. You have options. I'm now in the market for a new Grand Design or Keystone Raptor toyhauler. If CW were the only dealer for 500 miles, I'd drive it to avoid ever giving them another dollar. I always defended CW to others in the past. I liked that they are nationwide, have large professional stores, parts counters with actual people. NEVER AGAIN. I have screenshots of all the calls I made to get this ordered and then to try and get it resolved. Yelp is blocking my pictures, CW records all their calls, they have the means to verify 100% of this post as accurate

Can't say enough about the staff at Uncharted Recreation (UR)…read more Devin in sales, was my first contact. He was super helpful and responsive to all my questions and concerns. It didn't take much more convincing to fly up from Southern California to purchase our 2026 Adventurer Overlander Range XT. The UR staff was prepared to make the transaction smooth and timely. A shout out to Parker and Eddy for wrapping up all the financing and paperwork. No pressure from either one of these guys. Thanks to Mike for the walk thru. At no time did I feel any pressure from the UR team, which made the long distance purchase a wonderful experience. Definitely deserving of a 5-star rating.

Had a great experience with Eddie & Tarek, buying our 1st RV. We had MANY questions as first timers…read moreand everyone- Eddie,Tarek, Jason & Nate were incredibly helpful and answered ALL our questions honestly.. We drove almost 7 hours to do business with Uncharted... as our local dealer in Carson city was a horrible experience! Can't recommend these guys enough ! Thanks again for giving us 5 star service!

Had them replace an axel, that had to be ordered and built. Price was reasonable and they saved me…read more300.00 on shipping. Considering I don't live in the area they could have gouged me.

Rocking R RV saved the day! I was travelling from Port Angeles, WA to SW Utah when an incident…read moreoccurred causing both of my camper's leaf springs to break. After calling several other places, Rocking R said they would squeeze me in to their very busy schedule. While working on my camper they discovered a more serious situation with my fried brakes. The gang at Rocking R worked overtime to get my unit fixed up and back on the road in time to make my scheduled surgery in St George. The cost was very reasonable, the entire staff polite, friendly and helpful. They all had something I find in short supply these days - INTEGRITY! Tom Stechschulte - Hatch, UT