We enrolled my 5 year-old son for summer camp at Camp Coconuts for the first time this year - for several weeks at the beginning of the summer and several more at the end (with Poricy Park nature camp in the middle). He has been in daycare or preschool since he was a baby so doesn't tend to have any anxiety about not being with us, and looks forward to new experiences and friends. He also had one friend enrolled for the same age group. Camp Coconuts has an optional day trip portion of camp, which costs more, and both his friend's parents and us chose not to enroll in that, as there seemed to be more than enough to keep the boys entertained at camp and we didn't love the idea of them taking long bus trips to other places at their age. While catching up at dinner after his first day my son began talking about a bus driver and water park. I called his friend's parents and, sure enough, their son was telling them the same. We could not believe that, while we thought our sons were at the camp site, they were actually at the Keansburg Water Park, without our consent. When confronting the camp about this major error (not to mention liability on their part) we were assured it would not happen again, although there really was no apology or admission of wrongdoing on their part. In hindsight we should have pulled out then but my son was excited about camp so we gave them the benefit of the doubt and chalked it up to first day chaos and needing to work out some kinks. Unfortunately that was not where our negative experiences ended. Despite sending sunblock in his backpack (as required by camp and of course electively by us), our very fair skinned son because coming home sunburned. While we slathered him in the mornings, he required reapplication after lunch (like all children after swimming). We were assured time and time again that his counselor was doing this (as is supposedly their policy for the young age group) but he continued to come home sunburned and telling us that no, his counselor did not reapply. Then, after the first week), he started to come home upset about 2 boys in his group who were ganging up on him and teasing him, throwing the basketball at him, splashing him in the pool, etc. We were heartbroken to hear this and asked if the counselors were aware, and he said yes, those boys often got put in time out, but then would just start up again afterwards. When, after 3 weeks, he began at Poricy Park nature camp, he started begging not to go back to Camp Coconuts. In all his life of trying many different activities (soccer, dance, karate, swimming) and childcare situations, he had never once asked to quit. We also noticed that, at Poricy, the counselors were completely on top of everything - concerns were met immediately, their systems were organized, and no parent had any reason to worry about their child's location or safety. I reached out to Camp Coconuts explaining that our son wished to not return for the final weeks (explaining why) and requesting a refund. Coach D responded on July 31st apologizing and offered for him to try to come back (we declined) but said otherwise we would receive a refund by the end of the season. ("The offer is there if anything should change otherwise we will refund your account by the end of the season."). I took this to mean that the credit card we paid with would be refunded and started looking out for that in early September after the end of the season. When nothing appeared after several weeks, I began reaching out via email. After 3 emails and 3 voicemails over a duration of weeks, I finally received a response on October 3rd: "I just wanted to touch base, as promised. Your refund check of $602.00 has been issued - you should be receiving it within the next few days. If you do not receive the check, please reach out to me and let me know." We we're thrilled they were finally following through and responding. However, it is now November 11th and we have not received the check or a response to many emails and phone calls. This experience has been such a shock and disappointment and I hope we can prevent anyone else from having to go through the same thing with their child. I'll happily update should we ever receive our $602 refund as promised. read more