On Wednesday 8/12/26, I bought a Cannondale Quick Cx2 and…read morespent over $1000 . That hybrid fitness bike is so worth it especially having my favorite color Rose Red - their color called "Orchid" , bike is so light and fast. I had to buy a kick stand since it doesn't come with the bike and it came loose , so I came today to have it fix and wanting to return the white lucky cat water bottle bike holder since I found the black one somewhere else where it's sold out. Chris acknowledge me since he was busy with a customer, apologizing that I had to wait and fixed the bike stand , took off the cat water bottle holder, put air in my tires, adjusted my seat, height and put the phone holder I never got originally? On that note... gotta give that credit to Kelly, who noticed I didn't have one and I told her I brought it up when I bought the bike Wednesday ? She even adjusted my light reflector to a smaller size to fit my handle bars. Didn't question me why I wanted to returned the white cat water bottle holder. (They were sold out of the black cat and found it somewhere else.) I had is the BEST customer service from both of them -Team work makes the dream work and those two need a raise! Thank you Chris and Kelly! You guys ROCK Can I get a "Amen?!"

I am often at this REI trying to find outdoor gear and supplies…read more I think I have figured out the layout of this place now so I know which sections to head to for my needs. Just also know that all their bike stuff is located in another building, so dont be disappointed. Its cool to have another building just for bikes and bike related gear. This REI also has a lightly used section. I do go and check out whats on offer there, but so far haven't found anything that works. The thing with REI is that you have to want the thing thats carried in the store and nowadays with so many options, REI won't always carry I what I need specifically... Case in point, cavers need specialized equipment as our needs are different than say climbers or canyoneerers. Yes, some things might be shared, but in general, cavers have very special needs. But, today, when I came in here, I did find a quick link I needed so that worked out nicely. I am also a runner and finally decided I need a fanny pack (I hate how the 80s and 90s ruined this item for me), so I also got one that was small enough that would be perfect for my runs. Service is always great here, very friendly and staff always trying to help. I like also that this REI has a community board in the back and I like to check out whats on offer locally. Really wonderful to have this REI here in Kearny Mesa, super convenient and I can go Asian grocery shopping right after! Win win!

Great shop! All kinds of outdoor gear available to you, here. Nice to have a local one like this in…read moreEscondido. Only bummer is finding parking some times.

I came into this place twice with my wife to look at binoculars and we were greeted by the nicest…read moremen inside! Sometimes it's intimidating, as a female, to go into serious sporting/outdoors stores because people are often judgey, but this place was SO welcoming and had the best vibes because of these men! 100% this will be my go-to outdoorsy store because of the great customer service! We looked at their binoculars called "nocs," and they were REALLY good quality, and pretty! They came in different color options! I ended up buying 2 pairs, a green and a blue, and I am in love!! I'm going to use them for bird watching. They also sell everything you can imagine for rock climbing, camping, outdoors cooking, maps, and more. Definitely coming back!

The staff was cordial, knowledgeable, and informative. They had a solid selection of firearms, and…read morethe representative I worked with was down to earth and easygoing. Thanks, Gregory, for all your help.

Abrupt, rude and very unprofessional manager on the morning of 02/26/2026…read more Will not spend a dime or ever return to this Turner's again. Would rate zero stars if possible.

Im not sure why this location has bad reviews, they've always been great! Unfortunately this…read morelocation is closing but their sales are great right now. Prior to their closing announcement, the store was always clean and well kept. The staff have always been great here and super helpful. You're always greeted upon entry and they actually DO want to help if you need it. I'm sad this location is closing but will be stopping by again!

Keep your eyes open when you're shopping at the store rip…read moreoff price gouging, I was there today to buy a pair of shoes for my mother. Guess what they had a 10 to 30% off because of a store closing. But when I check the price, the price before historical closing price was $22 but now since Store closing price went up to $24.99 so these people they better go out of business they deserve it cheating ripping off that's what they have been doing all these years

I drove out here because it's supposed to be open, but it's not open. Not happy about this. Why do…read morewe have hours here but no one pays them any attention. That's really inconsiderate for your customers. Maybe there was an emergency?? If so, let me know that this was a one off and not your vibe.

PJ absolutely knows her stuff and helped me find top-rated Turtleskin Snake Gaiters for protection…read morefrom snake bites...and she gave me a discount off the full retail price. I'm a native San Diegan, and this is the first time I've heard of or been to Iron Mountain Outfitters, but it certainly won't be the last. Thank you!

Small local surf, skate, and snow shop! You'd be surprised how much they can fit in the store and…read moreit's bigger than you'd expect. Great selection and carry some brands I was surprised to see but also stoked to see. Alec was solid help and super nice! Great knowing that this is less than 5 minutes from me

I was looking for a new board since I'm transitioning from a longboard to shortboard but don't…read morewanna jump all the way to a 5ft shortboard ya know? So for the past year basically, I've been researching and demo-ing boards cause I like to try before I buy. This past weekend I actually got to try some Torq boards and fell in love with the 7'2 modfish. I even saw someone out in the lineup with a beautiful blue version of it so I pulled the trigger. I had no idea how popular Torq surfboards were because I was calling shop after shop and the answer was the same "Sorry we're all sold out but the next batch coming in is XX date". I feel extremely lucky to happen upon this shop because what were the chances they'd have the exact BRAND, MODEL, SIZE, and COLOR??? Plus it was like one of the last ones (if not, the last one) in stock at the store. The universe has answered my wishes. The staff was super friendly and easy to talk to as well!

First, I went in the store yesterday and Dena helped me find some really cool golf pants and wool…read moresocks. She was absolutely amazing! Today I went in for a return and figured it would be a quick in-and-out, but Maddy turned it into such a great experience. The store didn't have the wool socks I needed in the right size, and instead of just sending me on my way, she took the time to help me order it online right there in the store. She made sure I got the size I needed and walked me through everything. What really stood out was how genuinely kind and upbeat she was the whole time. You can tell she and Dena really care about helping people, and that's rare these days. It's easy to leave reviews when something goes wrong, but great service deserves to be recognized too. Thank you, Maddy and Dena for going above and beyond -- you made my day!

Came in to look around and walked out with a bat. Camden was a very helpful and friendly associate…read more Continue the great customer service! Have a great Saturday

This location has terrible customer service from the Cashier and the Manager. To begin with, the…read moresocks were advertised, at 50% percent off. When I paid, they charge me the full price for the socks and not fifty percent off as advertised. I uploaded the picture in case you wanna see the price they charged and the advertising price. After that, I grabbed some items from the 70% percent off, samples rack, and the cashier say that they were not seventy percent off and that people always misplaced things. I advise the manager to have somebody check that rack since there were many items that did not belong to the rack. The manager and the teller told me that it was my responsibility to check that you should say samples on the label and that it was not the responsibility to be checking to see if they are correct. How would they expect me to know that? They kept insisting that it was my responsibility to find out that those items were not seventy percent off. I asked for a discount sonce they were false advertising since they do not care in checking and the manager did not wanna give me any discount at all. The Manager did not agree to be responsible for the mislabeled on the items. She said that it is the customer responsibility, and the customer service is not always right, as the Manager told me. I am very disappointed.

I was walking around the outlet and decided to visit north face clothing. I was very impressed with…read moreRuben for the service he provided. I was shopping around and helped me find a men's medium size jacket and first told me they were all sold out. Definitely not what I wanted to hear. But right before I walked out he told me to follow him and found one misplaced in a different location and made my night. So i decided to buy a lot from this store thanks to the great customer service from Ruben. Flor was at the register and was able to help me pay for all my cloth and walked out spending alot of money from just looking keep up the great work. Awesome team and will definitely be back.