Really happy with my experience at Camp & Cruise. I bought both a boat and a new truck topper, and I'm very pleased with both purchases. The staff was helpful and made sure I got a great deal on each item. Even though the store was busy--which isn't surprising given their solid prices and selection--they still took the time to answer my questions and guide me through the process. I appreciated the attention and care they gave, even with a full store. Overall, great service, great deals, and I'd definitely go back again. read more

This place has some of the most unprofessional and worst salesman I've ever dealt even the front service desk was terrible to deal with..John flikkema didn't follow up for days after saying he'd call back the Monday after the weekend I had to call to see if he was even trying to help me at all with the loan process after 5 days passed with no communication from him he kept lying saying he was working on it..long story short I was pretty much blown off by the whole place...Do yourself a favor and go to a different boat place I'm serious read more

We loved working with John and the team! They got us in a beautiful new Lowe fishing boat for a great price, went the extra mile getting everything installed and added some nice extras. We had fun shopping there, chatting with the team, and learned a lot! Thank you guys! read more

Camp & Cruise - Our new Lowe 1625 FM - Boat Parts & Supplies Near Me - Marne, Michigan

As a followup to my 5/22/23 review. I received my registration and trailer license plate within a day or two of my review on Yelp. That's good. BUT...the vinyl numbers were supposed to be gray, but when I installed them and peeled away the backing, they were black. I called them to let them know, and the person I talked to complained to me about my Yelp review. I told him it's all true and he replied that it was all lies, and that it would hurt their business. No...it's bad service that hurts your business. Now, on 7/7/23, I'm still waiting for my motor manual and motor toolkit. I don't care about the tools that much, but it includes some crush gaskets for doing oil changes and an emergency pull cord/starter. So, I got a PDF manual online, ordered my vinyl numbers from my usual source, got my crush gaskets elsewhere, and if I need any work done on the motor, I'll take it to Van's in Grand Rapids. Hopefully the boat doesn't need any warranty work, as there isn't another dealer nearby, because not sending the manual and the tools seems vindictive. read more

I purchased a used boat/motor/trailer from Camp & Cruise, an established dealer in Grand Rapids, MI in January 2, 2015 for $6,400. I planned to use the boat for guiding. Upon use of the boat for the first time I had issues with the Evinrude (E50PL4SI, S18007164) and had to be towed back to the launch. I contacted Bill Rice about the issue. Who said he would forward my issue onto his service team, I never heard back. The gas tank plug did not fit tightly and I had to change it at my cost. Issue #1 solved. I then took the boat back out, expecting the boat to run like new. It didn't. The boat would run for a couple minutes and then die. The motor was not running properly to sum it up. I contacted C&C for the second time and this time received a response. We attempted a few things to get the issues solved. New fuel pump and then spark plugs (plugs at my cost). None of them worked. In the process of doing these projects I decided a change the oil, which was not changed prior to my purchasing, Issue #3. It was to the point where it needed to be taken to a professional. I was told by a C&C service contact that they were speaking with their rep to find a place for me to take it in Madison, WI. They never came up with an answer. With time running out to get the boat fixed before my upcoming boat guide trips I called upset about the issue demanding it need to get into a professional ASAP. I was told if I knew of a highly recommended marina to take it there. I did so, Don's Marine (A top 100 dealer) in Lodi, WI. I told them to give me a diagnosis before proceeding. They did and I got them in touch with C&C. The technician at C&C called me after talking with the Technician at Don's and insisted I take it elsewhere and that the technician at Don's was not doing "what he would do." He specifically said "do not let that guy open up your engine." He requested I bring the boat back to Grand Rapids, MI (720mi roundtrip) and he would take care of the issue. C&C made the offer to pay my gas to get there. I explained that it was an unrealistic request as it was in the peak of my trout guide season and I was booked solid. I cannot give up a two days of work to run the boat back to MI, when my clients are coming I from afar to have a guided trip. My reliability as a guide service would be jeopardized. It was not a realistic request and C&C was unable to negotiate any further. I left it at that due to my extreme disappointment in C&C and the complete neglect of reason. The bill to get the work completed at Don's was $2,336.06. The technician at Don's explained how the issue was caused previous to my ownership and that there was a laundry list of issues with the engine. He sent me an email with pictures describing the issues. This was the diagnosis from the tech: "Test ran engine and found to be overheating at WOW. T-Stat is @195, exhaust manifold is @ 125 and cylinder head is @ 210+. Overheating is causing fuel to vapor lock causing engine to run out of fuel. Pulled power head and pulled cylinder head off. Found engine had been apart at some point (Missing top timing chain tensioner and timing chain was not lined up with factor marks.) Found water scale build up and old impeller pieces from when motor was not a jet drive stuck in cylinder head and engine block." Here are the 3 major issues. Issue #1 Gas line plug was the wrong plug for the new gas tank you put in the boat Issues #2 MAJOR ISSUE. The motor would run for a couple minutes and then die Issue #3 Oil was not changed when I purchased boat. The bottom line is the boat was not functional when I purchased it and I was told it was. Quote from an email exchanged with Bill Rice. "Your rig is fine, and the previous owner had 0 issues with the boat or the engine. No funny business. We will not sell a boat that is dangerous, unsafe, or will cause problems down the road for the owner. Anytime you have a concern reach out. The purchase is only the starting point." This was obviously blatantly false. read more

Terrible service. Went in February to look at a new boat and take a test drive on the river. Test drive went fine so I put a down payment on the boat and spoke to the salesman about installing a few accessories and add-ons before I would pick the boat up a month later, salesman assured me that everything would get ordered and installed before pickup. So I waited for the month to go by. After not hearing anything I gave them a call a few days before I was to pick the boat up and left a message with the receptionist just to make sure it was going to be ready as I was taking a day off of work to go get it. Nobody called back. Called back and left a message again two days before. Nobody called back. Day before finally talked to somebody important and they had nothing installed on the boat. So I told them I was coming to get the boat the next day and Ill come get all the parts when they arrive. Picked the boat up, and they had the stereo that I wanted installed still in the box not installed. So I brought everything they had received to that point home and installed it myself. I called back a month later because I was going to be in town to see if the rest of the items had been received, same situation left a few messages and nobody returned calls. Was able to get a hold of somebody there when I was in town and they said everything had arrived and due to covid they were only doing curbside pickup. That's fine. Stopped by picked up two big boxes. Got home and only 2 of the 10 parts were there. Called back and they said they were still waiting for the other stuff to arrive and would ship it to my residence when it did. Several Months go by, never hear anything. So I start calling every couple days and leave a message just looking for an update. Salesman finally sends my cell phone a text saying everything arrived and it would ship out that day. Well its been almost three weeks and nothings shown up. Wont ever buy from then again, wouldn't suggest this place to anybody. All I'm looking for is an honest update. Don't tell me everything has arrived if it hasn't, If you're still waiting on it that's fine but they should be calling the supplier to get updates from them. Boat works great but that's probably has something to do with it being brand new. read more

We were trying to purchase a 25 ft cabin cruiser and went in and agreed on a price of $900 less than sticker with Barry, their salesperson, along with a GPS/Fishfinder installed at cost. We offered to put money down but they wanted to wait until everything was completed. Barry, the salesman, indicated he would send us a copy of the agreement by email. We paid for a boat survey and passed along the few things that needed to be fixed. We did not hear from them past the expected delivery date and called. We received a voicemail that it would not be ready. In speaking with another sales person, none of the parts needed had been ordered yet. We tried to remedy the situation by contacting the owner. We received a return call from the sales manager instead with no further help other than they would work to get it done in the next week. Then the sales person no longer "remembered" that the gps/fishfinder was a part of the arrangement. When he was reminded and finally remembered we went ahead and had them send us an invoice before picking up the boat. The invoice had the price at the sticker price without the gps/fishfinder. I emailed that that was a mistake and received a call from Dennis, the sales manager, stating that they never would have agreed to lower the price. We had never received the email about the agreed price so we have no proof of the agreement. We were now 3 weeks plus into this process and had put about $500 into the survey. We did not, however, feel that such dishonest practices were reasonable and told them that we would walk away. We finally told them that this was not a business practice that we felt was ethical and we are looking for another boat. I don't want others to be tricked into paying more than intended in the future so I am writing this complaint. They may be fine for smaller boats and motors but they do not seem to know what they are doing with the larger ones-so I would definitely recommend not to use them or to at least use extreme caution. read more

i just bought a new yacht club trailer from camp & cruise and i've had nothing but problems. the brake line leaked , the running lights wireing was left between the frame and cross member and smashed when they bolted them together so the turn signal and brake lights shorted out and blew the fuzes on my 2011 siverrado.The boat will not crank up right on the trailer and with yacht clubs transom setup theres no way to ajust it. camp&cruise fixed the leak and rewired the new trailer they also told me that yachtclub was going to remanufacture the transom so that it would work with my boat. this morning. when i picked it up the sales manager said the new part would be here in 1 month so i took the boat and trailer and put it in storage. on the way home i received a call from camp and cruise they said yachtclub had changed ther mind and that if i wanted to pay for it they would make it.i dont understand why they would make a transom for there trailer that is not ajustable for dirrernt boats. I deffinitaly would not recomend yachtclub or camp & cruise at this time. terry read more