My dog became seriously ill last Thursday and was rushed to the vet at Camlas surgery. As can be imagined I was incredibly upset and stressed but the staff were amazing, both with comforting me and their treatment of Charlie. He was an inpatient until yesterday evening, having lost the use of all bodily functions and mobility,he needed critical nursing and medical care for the whole time he was there. During his stay the two locum vets Wendy and John Barton were absolutely marvellous; they went above and beyond the call of duty. They discussed every aspect of his care with me, explaining all treatments and reasons for them, they were brilliantly reassuring and I felt we couldn't have been in better hands. Yesterday evening Anna, senior practice vet, returned to the surgery and following handover with Wendy, called me to discuss Charlie's ongoing treatment and care. She agreed he could spend the night at home and she would reassess this morning.
Happily Charlie is home now and although not fully recovered, he certainly presents a much brighter picture than he did on Thursday.
The entire experience was traumatic both for Charlie and me, but the friendliness and professionalism of all of the staff who were involved in Charlie's care was second to none and certainly alleviated much of the stress and anxiety associated with such a harrowing time. The fact that I know the team are on call 24/7 enables me to feel confident in continuing Charlie's care at home.
Thank you so much to all of you at Camlas. read more