I had an amazing facial here. Leanne was very knowledgeable and explained about the products going…read moreon my face, as well as gave me feedback about my skin. The staff were very nice and helpful. I was running late and there checked me in and let me go right back to get started with my facial. My skin felt amazing afterwards. I loved it. Everything was clean and had a nice spa vibe. It was very relaxing.

I have had a membership with hand and stone for about 4 years and have seen about 10 different…read morepractitioners. No one else has ever had an issue with me and I don't really attract much conflict. As a heterosexual male often working in a high stress/high pressure environment, I don't act in an overly excitable way and am generally pretty quiet. Especially for a massage service where I come to relax without pressures of small talk. This has never been an issue before, unfortunately one of the masseuses interpreted my personality as "rude" and decided they didn't want to see me anymore. That's odd but fine. People have their opinions based on a variety of factors and experiences and those reasons might not always be perfectly rational. Had they told me this therapist didn't want to see me, the issue would have stopped in its tracks. I would have just not booked this person and moved on. Instead, they lied to me and canceled my appointment saying she had an emergency. Then the manager advised me there was no issue and I need to call another hand and stone to remove the restrictions on my account. I called the other hand and stone and they said the Royersford location blocked me and banned me citing "rude" behavior despite no confrontation at all. I would pay money to see the video play back of our interaction, it was the most normal interaction you'll ever see. Hi, how are you doing, good how are you, what do you want to work on today, I want to focus on my back. When I called Royersford back I spoke to the assistant manager who advised I was banned from the location, after lying to me multiple times. All said and done, I am banned for acting like a normal person, I was lied to and manipulated and wasted my time trying to figure out what was actually going on. It would be impossible to handle this situation in a worse way. If they think I was "rude" for not engaging in much small talk, do they think lying multiple times and blinding banning me because one woman didn't like me is not rude? I am happy to discuss this situation with the owner of the location, I was only able to have an honest meaningful conversation with the assistant manager who appears to be the main decision maker in this situation. If I had a financial stake in this business, the last thing in the world I would want are my customers treated the way I was treated. I will also be escalating this issue to corporate to verify the behavior of the employees involved adheres to their code of conduct -- personally I don't see any code of conduct that makes their behavior acceptable. Lastly, my suggestion to any one else who considers using this location to be on their best behavior. If you ever have a bad day and don't want to chit chat or respond in manner that isn't perceived as cheery, get ready for the nightmare I went through.

Phenomenal massage!! So friendly and I didn't feel rushed. I would absolutely recommend this place.read more

I have bad back and neck problems and get massages about every other week. This was my first…read moremassage from TLC Massage & Spa and it was incredible! Based on the issues that I was having, she knew exactly how to perform the massage for maximum relief. I will definitely go back! This was one of the best massages that I've ever had!

Had the best, deepest deep tissue massages ever at Bear Creek. Jim puts his heart into his work. We…read morealso appreciated the fun and relaxation of doing 2 pools and 3 hot tubs with cocktails from the bar right there during our spa day. We were very satisfied. If you value a talented, genuine massage therapist over glamour shots for insta I highly recommend a spa day here for you.

Excellent service top to bottom. Employees were incredibly welcoming and respectful. The services…read morethemselves were easily the best I've ever experienced.

Stephanie has been my hair stylist for 10+ years and recently changed salons. Over the past decade,…read moreSteph has always provided me with great advice and service when it comes to my hair. As a blonde, it's important for me that my hairdresser understands different highlight techniques/placements and Steph NEVER disappoints. I'm thankful that she is always just as excited as I am to try new ideas or that she doesn't hesitate to disagree with me if my ideas are crazy!! When Steph started working at The Retreat, it was easy for me to see why she would come to such a beautiful, vibrant, professional place! The women and the atmosphere is unmatched in this area. Highly recommend to all women out there looking for a great vibe and trustful service!

great massage... cozy and relaxing vibes truly enjoyed my visit…read more They listened and did some magic to my back

My friends and I went for our annual massages this past Friday. We had the most wonderful…read moreexperience! Our massages were fabulous but even more so what was amazing was the way the owner took of us, pampered us in the relaxation room and made us feel incredibly special. It also happened to be my birthday so it May the day so special! I'd highly recommend them

Great experience. Wonderful staff…read more Beautiful spa. Massage, facial and pedicure all fantastic.

If you haven't had a facial by Chelsea F. Run and BOOK IT NOW. I've had the same problem blemish…read morearea for months nothing crazy but reacquiring. In addition to the ambience, the amazing products and the overall service she was able to quickly ask questions that determined sleeping on one side and with the pillowcase I use was contributing to the reoccurring blemishes, and after a customized facial and buying a silk pillowcase at nurture, I am blemish free!!!

Diana is the consummate professional! The staff is competen accommodating and always friendly. i…read morereally enjoyed the new pedicure chairs. Peter the owner is always updating the salon and it shows.

Visiting the area for a wedding, for my best friend's son. Requested a late check out at my hotel,…read moreonly to find out it had been rescinded. I was left with a 4 hour window...so I looked for a spa, and was fortunate to find this one! 1 hour massage, and blow out. Soft drinks, coffee, snacks, and fabulous services! Definitely recommend Becki for a massage! They even provided me with a get ready space to change for the wedding. My only regret is that I live 3 hours away and can't come back more frequently.

The salon is amazing!! I love my hairstylist (Erin) and would recommend her to all!!read more

This salon is fairly priced and great customer service. Steph is so nice and personable! She has…read morecut my hair for years now. She always lets me know the truth about an idea that I have for my hair and I appreciate that!

I just called to get a price for an hour of massage, and the lady who answered had a bit of an…read moreattitude. She told me $70 and then hung up. She didn't sound friendly. I'm not going to waste time taking a 45-minute trip on the chance the service could possibly be better than the "friendliness" of the phone call.

Dirty, nasty lady (coco), worst massage ive ever ever had. Started to ask for more and more money…read moreas soon as you walk thru the door. TERRIBLE!!