Excellent Customer Service.!! Mr. Williams is a great person and all staff in the store. Great job…read moreguys.!!! Thank you so much.!!! Also; AMAZING PRICES.!!!

DO NOT buy a car with them. I have a long story here, and make sure you read it before you buy ANY…read morecar from this dealership... I really wanted a Sorento, and I had bad luck twice the day I bought one from this dealership. It happened the 2 I was looking at, at the dealership in Manassas the one I wanted was sold the night before I went to see it, and the other was on hold and had a deposit. But Mazari Motors in Tyson's called me and said they had one there. I went to look at it. I called and texted with Sam making sure it was able to finance before I arrived. I told him how much I had to put down, and I filled out the finance information. I was told everything was good to go, and to be there by 4pm. He then went on with the financing... instead of a $350 month payment, he got it to $420. Wow, right... Again, I knew my credit wasn't the best, but I agreed. He told me that included GAP and a service contract warranty. For 12,000 or one year, whichever comes first. After I agreed to it and right after I was signing papers he told me, "The bank will call you about the loan. Don't tell them that you are paying the $1,500 on Friday. Tell them you put it all down today." That was a red flag I know... I got the car the last day of February, wasn't cold. I didn't think to try the air conditioning on the car. So, a week later, it was hot out. I turned on the air and guess what?! It didn't work. So I contacted the dealership, no response. So, I called the number to the Fredericksburg dealership on the contract. I talked to the ONLY person there who tried to help me with any of this, Crystal. I told her my situation, and said she would talk to her manager and call me back within an hour. Well then next day I called again. She asked, "My manager didn't call you?" I told her no one called. So she said to hold tight and she would get back with me. By this time it was almost a month since I got my car. I called again on a Saturday and got ahold of Crystal. I told her I had contacted the Tyson's dealership, and no one ever got back to me. My temporary plates were about to expire, and I asked about those too on top of the air conditioning. So finally, her manager (I want to say Bill) called me. He told me that I needed to contact the Tyson's location and to tell them I spoke with Bill and Justin and that I need the policy number for the service contract I have, and to ask for the plates. He told me they always want to take care of their customers, and want them to have a good experience. So I called. When you call there it's like calling someone's personal phone, "Hello." Very unprofessional. I called and spoke to a man and he said he will have someone call back. Sam texted me and said that someone tried to call me, but I was driving. So I texted Sam when I was home and told him about the plates and the air conditioning. He told me in order to get my plates I needed an emissions test. I told him where I live in Culpeper County, you don't. He told me I had to, and that I couldn't get my plates until then. So, I got in touch with Crystal again and told her. I told her how I wasn't getting help from them, and that I don't need an emissions test. By this time, there were several HOT days with my 3 kids and no air. I was livid at this point. So, Justin finally calls me. He made things sound great! He would get my plates taken care of and apologized, and then told me to call the licensed mechanic I want and have them call the service contract place (Wynn's Premier) to get the air taken care of. So, I finally did! Here comes the best part... it wasn't just the air conditioning that was wrong, how about the spark plugs, the leak in the coolant system, and about 5 other things that cost over $2,400... I WAS PISSED. So, after that happened, I texted Justin since I had his number and he told me to call with any questions. (I also wanted documentation of everything). I told him how much it all came out to. Asked to be refunded for this because NOTHING was covered on their Wynns Premier service contract. NO RESPONSE, ever to this day. They only care about money and not quality or their customers.

I've been going here since I moved to FXBG. I appreciate that while my car is being serviced they…read morewill text me recommendations, include a video and make it simple to accept or deny the recommendations. When they told me my brakes needed to be replaced I asked for the specifics of the mm which they gave me. I had a bit more time IMP and waited until my next oil change to get it taken care of. Thx Miguel!

This is hands down one of the worst dealerships I've ever been to or dealt with in all my years of…read morebuying and selling vehicles. While I was at the store I personally witnessed the Hyundai manager Roman belittling the staff, outright threatening their jobs and just acting in an unprofessional manner. The fianance manager Justin walked out with a folder of paperwork and tossed it onto Lynseys (my salesperson) desk and told her "I'm not getting paid for this shit, you handle it" and threw it onto her desk. I would STRONGLY suggest you drive the extra 30 minutes to Woodbridge or Richmond for your needs. The owners of this establishment either don't care or have no clue how their management team treats his employees because this was the most tense/awkward situation I've been a part of in a supposed "place of business".

Julio M... was very polite and helpful in keeping me inform of the work That was for a recallread more

Everything went well. From start to finish. Customer service was great. I felt very special and the…read morewait time was at a minimum.

I just bought a car from the Alpha the absolutely love them. We've been doing a visit with them for…read morealmost 20 years. High-quality vehicles that you can trust with good honest staff. Talk to eddie he's the best.

BUYER BEWARE! what you are reading about this company is very true. They advertise their cars on…read moreautotrader and refuse to sell them at that price. I was looking for a c43 for my daughter. it was 38500 on autotrader. I filled out the application and spoke to the finance manager The finance manager took 1000 off the car. I received the paperwork for the car this morning. It had the incorrect price of the car. So when I brought it up to Wali he was referencing Alpha motorsports website. That was not where I saw the car in the first place. I saw the car on auto trader. Wali tells me that the price is on their website. That autotrader was not right. Hmm. Then he tells me that he can give me a 3000 discount for using usaa. So 38500 minus the 1000 that was promised minus the 3000.00 Usaa discount beings the cat down to 34,500. Now he refuses to sell me the car. If i can rate this business a zero I would. Wali is horrible! Scam city! Buyer Beware!!!

Great communication and in a timely manner. Made the entire process easy! Mr.Neller was great to…read morework with. The staff I interact with were very professional and nice.

Dishonest. Misleading…read more If I could give zero stars I would. Internet stated processing fee was included in price. Then added processing fee in to OTD price. Stated that was a misunderstanding. These people are the reason car salesmen have such a bad name.

!!!!!!WARNING CROOKED DEALER AHEAD!!!!!! !!!!!!!DO NOT BUY…read moreHIS CARS!!!!! POS Auto Sales....more like Piece Of Sh!$t Auto Sales.. Ryan is the definition of a corrupt and crooked used car dealer. He lies and knowingly tries to deceive innocent customers just trying to get a reliable means of transportation. Like most people during COVID who are out of work, money is tight. Just a few weeks ago we purchased a used car from him. He told us as well as advertised that the car runs good, and that it was in very excellent condition. And that there were no major problems to worry about. THIS WAS NOT TRUE!!!! Ryan has a few deceptive practices that he uses to lure and con customers into corners and trick them into his scheme. 1: He demands Cash ONLY. And won't start the paperwork until the cash is in his hand. Listen close cause this is were he gets you. 2: He tricks innocent car buys into signing an Odometer Disclosure Statement. Reading the odometer amount is in excess of its mechanical limits. A DMV employee told me this is consistent with someone removing and replacing the entire Odometer. This means his Odometer reading that he displays on his ads may not be fully genuine mileage. 3: But even if u caught it...its to late now for u to change your mind because he already has your money in his hand. 4: He advertises that a State inspection is completed. Be fails to let u know ur responsible for the Emission inspection. And our newly passed "state inspection" vehicle couldn't pass an emission test. 5: He has u sign :As-IS Sold without warranty" document. Knowing that your car probably will have some issues as soon as u leave the hotel. He's got u now. So i took it to mechanic and they told us there was so many issues. Such as no oil in the vehicle, leaking oil, and the entire engine was bad. The mechanic also said someone had unplugged things in the engine compartment and thats somethings weren't being read properly. He informed me that the entire engine would need to be replaced if it was to pass a state emissions test. It took the mechanic 3 days to work on it. I was perplexed on how the car even passed a State Inspection. He probably lied about that too. 6: Lastly to keep this whole scheme going and to prevent any bad reviews from reaching his next victims. This dealer takes advantage of Facebook's review policy. Where they do not publish buyers reviews until after the Seller (Ryan) does his review on them. So by him never reviewing his customers there negative experiences involving him are never publish publicly.

Checked the cars in the hotel parking lot (the hotel he runs his business out of) asked about a…read moreproblem i saw, he gave me a bullshit response, to which i said "well then what is that?" he actually tried to bs me to tell me that "oh that is not a problem, just cosmetic" on a few cut wires! i left very quickly after, as he is worse then the "undercover video" segments you see on TV! i would rather send my money to the Nigerian prince that promises me to return my investment in his nicely worded email, then buy a stick of gum off this guy!

scammers stay away from them i purchased car 6 months ago and still havent received my title these…read moremiddle eastern scammers are always rude when you ask them any type of question and will lie to your face when it comes to handling business on their end. garbage people

Adam sold me a vehicle , helped me with shipping and paper work to Tennessee , He was very honest ,…read moreI will buy all my vehicles from Him . I cannot believe how helpful Adam is , he goes out of his way to make you Happy .. he shipped my vehicle to me everything was excellent ..... my name is TED BIANCULLI in Tennessee

Ask for pricing on new Subaru. Gives me quote on 2025 model without explaining a year old model…read more Plus never reviewed sticker with me. So I questioned pricing quote and they said add on's without telling me about this till I asked and then did not say what they were . Quoted 895 for a VIP club without me asking or explaining first. Then on a year old model they subtracted only one thousand on a price close to 40 thousand for a lease quote. Then when I questioned they said 'what do we have to do to earn your business ?' Just the facts as I see them. Nice car by the way.

Lorie is a wonderful advisor. She was very sweet and helpful. I 100% recommend her. She walked me…read morethrough what each car thing was best she could w my limited understanding.

I so much wanted to support this business, not only because it's a small business but because I…read morefelt I could trust the owners of Crown Auto. I first made contact with Crown Auto when my vehicle developed an interior cabin leak. The owner suggested it may be due to a clogged sunroof drain tube which he cleared using an air pump at no charge. Granted, the process took less than 5 minutes. So when I took my vehicle to AAA car care in Fredericksburg for an inspection only to receive a quote for $1,970 in repairs, I returned to Crown Auto with the expectation that not only would it would cost less, but that I was dealing with a honest and trusted business. Boy! Was I in for a rude awakening!!! Crown Auto initially charged me $1,700 for LESS THAN HALF of the expensive repairs AAA was going to do. AAA was going to replace the two front headlights ($985), spark plugs, front and rear engine mount, a missing exhaust bolt, brake system service, and a 1 year alignment warranty. I only had Crown Auto work on the front and rear exhaust mount, exhaust bolt, and brake system service. Crown Auto kept my vehicle overnight even though the work took less than 2 hours (I took my vehicle in at 12PM, Crown Auto called me around 4PM with a quote. Crown Auto said nothing about keeping my vehicle overnight! When I did not hear from them at 5PM, I called and it went to voicemail, so I left a message. When I called again around 11AM then next day since no one bothered to return my call, I was told that my vehicle was ready). Crown Auto charged me $830 for 2 hours of labor and $100 in shop fees. AAA's shop fees were only $40 and labor cost was $1,150 even though AAA would have spent 2 hours or more replacing just the headlights. Added to all of this, Crown Auto is no AAA in terms of environment, amenities and location.

Can't express how awesome and amazing Jesse and his wife are at Crown Auto. Jesse has helped us in…read moreso many issues with our one vehicle and was never overpriced. They are straight up and honest and won't have you have more done than you need. If you ever need a mechanic, this one is for you!