I just had robotic assisted hernia surgery. I checked in at 7:00 AM and was discharged at 2:30 PM…read more From check-in to discharge everyone, and I mean everyone was terrific, friendly, caring, efficient, helpful, you name it, a great experience.

DISCLAIMER: This review is based solely on the predatory billing practices of this hospital…read more I received life-saving emergency operation from a team working out of St. John's hospital. While I was in and out of consciousness before the surgery, I felt safe in the hands of the medical professionals that were working on me. I am so grateful for the work they performed and the care they showed me while admitted. On my second day in the ICU, I received a phone call claiming I need to pay my bill before being discharged, and she asked for my credit card. Thinking it was a scam, I told her if she wants to talk she can come to my room because I am STILL IN THE HOSPITAL. She gave an excuse as to why she didn't come to me in person, and I hung up. A few hours later, a woman rolls a computer into my room and tells me she was the person that had called. I couldn't believe the hospital was charging me while I was still in the ICU, still in poor condition and mentally weak after a traumatizing situation. She told me my insurance claimed I owed $7850 and that it was due before I left the hospital. I trusted the hospital's care, so I stupidly trusted their billing practices as well. I paid the amount, which matched my insurance deductible, but later found out it had never gone through my insurance company and my insurance stated I wasn't supposed to owe the hospital anything. When I asked the hospital for an itemized bill of what the $7850 charge covered, I was told they don't have that. I am now being sent to collections because they sent me an additional bill of $600 that I haven't paid because I had already paid the hospital. I am stuck with other bills out of pocket as well since the original $7850 did not go towards my deductible. Hindsight is 20/20 but I wanted to share this story to ensure others who also haven't experienced emergency care don't fall for this scam as well.

One would never want to end up in an emergency room but if we had to in the future, we would hands…read moredown choose the los Robles emergency room again. We came in before the morning shift change. The staff was prompt, the noise level of the night and day shifts were acceptable, the bedside manners of everyone and I literally mean everyone was excellent. As a healthcare worker myself, you can't help but notice the small details and compare/contrast with your own experiences. I may be a touch biased towards teaching hospitals, having started my career in an inpatient rehab hospital as well. Thank you to all the doctors and nurses that helped us! Wishing you all the best in your careers! I need to give a special shout out to Shawna from registration. Not only was she transparent about billing information and expectations, but she was also personable and there were organic moments where we couldn't help but laugh together despite the event itself being stressful. Thank you again, we hope to never be in a position where we have to come back but if there's ever a medical emergency again, we will choose Los Robles!

Just porior to signing her out, doctor's were still doing only what was either medical experiments…read moreor unsurance fraud or both, i discovred they dosed her with a 3 day dose of scopolamine, a drug that "Causes" amnesia and at 72 hours more or less is well known to cause particularly in the ekderly, acute halucination and other mental disorientation, they gave her scopolamine and a highly dangerous so called anti depressant, My mother would NEVER agree to taking either of these drugs, ever. Scopolamine only for speciffic limited incident where she has expressly discussed it with the administering anesthesiologist for planed surgery, is the only circumstances when she would allow scopolamine. (Not a patch for 72 hours without her knowledge) The scopolamine coincided with hospital staff suspiciously prempting discussions of my mothers mental decline as if i whould now recognize it,,,wow these people are scum. And the doctor that readily did call to discuss my mom was the Hospice Dr they added to her case. My family would NEVER HAVE ANYTHING TO DO WITH HOSPICE AT ALL, i told them this when she was in ICU and at previous hospital visit, I diplomatically told! Hat doctor the same. I said to him, its peculiar nobody has assesed and discussed my mothers condition at all or called me with any asessment diagnosis,,yet every day they gave her zero physical therapy, Administred one unauthorized videofluroscopy to watch her swallow which was equal to 155 chest xrays, as well as other xrays and scan events. All against her will even after ICU and life threatening excuse could posibly overide personal rights and freedom. Its her body, no means no (this is america) If i suspected medical assault and abuse and just wanted to prevent it,, id say my suspicion was not unfounded after reviewing only briefly the facts in her so called treatment. My mother is thanks god eating well now and recovering contrary to the false narative they tried to medically enforce,,, best as can from their abuse, This is an edited version as yelp restricts length and i simply chopped out the top half of my review. Which had over 5000 words. I also have audio and video recording of their crimes in the ER while mom arrived Let me just say i suspect more than incompetence and neglece cevprevails in that ER especialy when they know how to structure to get insurance pay. It is in my opinion criminal and or medical incompetentce and abuse.

Nurse Lia from L&D was absolutely amazing! She took such wonderful care of my sister during what…read morewas an incredibly difficult and unsettling experience. Unfortunately, my sister had to undergo an emergency C-section, and Lia was right by her side every step of the way, providing comfort, reassurance, and support. As a nurse myself, I was especially impressed by the care Lia provided. Lia was knowledgeable, confident, compassionate, and truly an angel. Her presence made such a difference during a frightening moment for my sister. I'm so incredibly grateful that Lia was there to care for her. She is a true asset to L&D and deserves to be recognized for the exceptional care she provides.

We had a several-day stay. Doctors and staff were absolutely wonderful. We have plenty of hospital…read moreexperience and this is the best we've ever had. So caring and professional. No nurse Radchets here!

I had a biopsy done today. The whole procedure was easy and the staff were exceptional. I really…read moreenjoyed the experience even though l do not like being in hospitals. Thanks for the wonderful care.

front desk staff are rude, don't care if you're in pain…read more i'd hope a HOSPITAL employee would have an ounce of empathy. but not here

A huge "SHOUT OUT" for Dr. Marc Eckstein at Los Robles Hospital, Thousand Oaks Emergency…read moreDepartment! Dr. Marc Eckstein was amazing! I had a dislocated hip ten days post total hip replacement surgery, which is considered a medical emergency. He performed a manual reduction and my X-ray confirmed perfect replacement of my hip prosthetic. He was so reassuring with me, saying, "This isn't my first rodeo, you are in excellent hands". He couldn't have been more correct. The ER staff was amazing also. Nurse Alice N., was also amazing. Just wanted to acknowledge Dr. Eckstein and Nurse Alice! Thank you for your commitment to providing safe and excellent care! Karyn Dickinson

As a mater of legal compliance, they disregard any perception of freedom or right that you might…read moreimagine regarding your very own body and to make choices to endure or forgoe invasive, harmfull or unwanted procedures or drugs. I called 911 specifficly because my dear one (adult blood relative) was experiencing life threatning low body temperature 10° below normal (thermal disregulation), after she was already recieved from the ambulance for more than one hour,,, i myself arrived and inquired as to her body temp on arrival and now, the ER physician and assisting nurse proceded to say simply "we couldnt get a reading", I realized and feared these people dont want to help an 80 year old woman and they did not even administer "First Aid" what is first aid, every boy scout with or without Merit badge knows, blankets, get them warmer. The physician indicated they wanted to do CT scans and xrays, i informed my still conscious mother and she said NO, while still not having been given first aid. Now as her legaly designated P O A (person of authority) i reiterated and gave further instructions as to what are my mothers wishes in this circumstance. They had me removed and treaspassed from the property, then subjected my mother to massive doses of multiple (16) xray treatment sessions, They are a teaching hospital, clearly they forcibly deemed my mother a good project to demonstrate various things to their student physicians,,, After 2 weeks i was able By the grace of God able to get yer away from that horror house,, they dosed her with at least 2 mind altering drugs and tried to imply and alter my families perception of her actual mental capacity to make her own choices. The doctors even perjured theimselves and wrote false narative of events saying that "the son had to be removed and APS was notified and he was arrested" The only abuse that took place was during her being imprisoned against her will at that hospital. I was not arrested at all. Yet they put this falsehood into her medical record. Thats all the short version of what occoured,, we have evidence to support all that i refer to here. Right now just focused on the recovery from being abused and not being treated acording to medical standards or legal ethical standards. Recomend anyone avoud this hospital or any hoapital affiliated with their parent corporation.

Sophia is the best in the emergency room. I came in for emergency surgery. I had to wait hours. It…read morefelt deathly sick my lips were turning blue from being in pain I couldn't breathe. I finally got in the back in the ER. Sophia is the awesome.She took care of me a couple times. very knowledgeable excellent bed manners, gentle with me.cause I'm very sensitive. I REALLY REALLY appreciate her for helping me taking care of me. I was very sick and when I came in several times after my surgery, if she was there, she made sure I was good Sophia!!!

Medical help is competent but my wife's iPhone was stolen from her ER room. Same thing happened to…read moremy son in law who had a watch stolen from his ER room. Calls for help were received in dismissive way.

My husband and I have been through many Physical Rehabs with both my parents and recently with my…read morehusband's Mom, Audrey and we have NEVER found a Rehab facility with so much love. caring support and expertise as MARY HEALTH OF THE SICK in Newbury Park CA!! Mom fractured her Left Hip and her bones were so soft from Osteoporosis that the Orthopedic Surgeon who did her surgery did not know if she would recover fully. I am a Retired Advanced Practice RN and I know what excellent Nursing Care is and Mary Health exceeded my expectations. Mom (Audrey C ) went from no weight bearing for 1 month, to 1 month of intensive PT and OT to finally walking again and is presently zooming in her new rollator red walker to her favorite Mexican Restaurant ! Thank you Debra PT and Karla OT and staff ! You all are terrific !! Mom is using her pole bowl to feed Wags ! ( Karla ) She is also fully dressing herself, can play with her dog Wags, and socialize with her friends. Socialization was encouraged and supported by the loving PT, OT, and nursing staff !! Mom had limited socialization skills before coming to Mary Health, and now she talks to everyone, smiles and laughs ! Here are the incredible and "Loving" people I remember that answered our prayers for Mom's recovery: Claudia CNA, Alyssa CNA, Sister Carmen RN, Sister Alicia RN, Sister Lourdes RN, Elaine RN, Jennifer CNA, Alem CNA, Sister Yesenia RN, Erlinda RN, Debra PT, Karla OT, Sara CNA, Lizette CNA Leigh Social Worker, and Lakedra,RN. If I did not mention your name , please accept my apology and forgive my memory. You are All FANTASTIC because I believe, that the leadership at Mary Health encourages your emotional, spiritual, and technical growth which translates into the superb care you render to all the patients. Finally my husband and I want to especially thank Betty S, Shideh, and Sister Lourdes for accepting our family and providing the incredible guidance and support to us, Mom, and to all the staff. Your are truly a Blessing!! Thank you again from the bottom of our hearts. Arline and Ron C

Mary Health is an extraordinary skilled nursing facility that combines love, compassion and…read morespiritual enrichment w exceptional medical attention. Our family was truly blessed by the way the Sisters and Father John led and aided us on my mom's end of life journey. Her last year was filled with many joyful moments, loving friendships and the feeling of gratitude. The Mary Health community truly feels like a family. And we're grateful for the care we all received as mom transitioned to the greatest of all destinations.

I had a wonderful visit today. Everyone was very nice and personable. I was pleased to hear the…read moreresults of my vitals w/o asking. I feel I got very good professional care there! From the front desk to the back.

First thing when I checked in the women at the front desk laughed at my name which was really…read moreoffensive and embarrassing. I almost walked out but needed care so I stayed. other than that I had a good experience with the doctor. It was very fast. I basically knew what was wrong and just needed medication so I wasn't too upset at the lack of care I received. This could have been at least a foot possibly five star review it weren't for the extremely rude women in the front. completely unprofessional and unacceptable. These women should be held responsible for their actions.

When you have Dr. Bawa as your hip surgeon, your care is going to be excellent, right through and…read moreincluding the surgical center used - in my case, TOSH. My experience with TOSH was smooth, from two weeks out, to attending a prep seminar, to check in, to the facility's personnel who were so good to my family, through pain control, through the good food (yes, it's true!), to the nursing care. Dr. Bawa picks his team, right down to the anesthesiologists and hospitalist, and you can tell that it's a well-oiled machine.

Following a surgery at this surgery center, I ended up back in the hospital for 4 days…read more Prior to my surgery, I alerted the OR staff of my severe reaction to adhesive (where they added it was also noted on my chart.) I was also contacted by someone from admitting about a week prior where I explained my severe reaction. 2 days after my surgery and while still admitted to the TO Surgical Hospital, I began to feel the signs of a reaction to adhesive. I had been through it before.... I was preparing to be discharged the next day so I asked my nurse to check the bandaging. Sure enough, someone had laid down a strip of Tegaderm that was used over my incision at the end of my surgery. No gory details will be posted, but the bandaging had to be peeled off in strips (my reaction had already begun) where the nurse told me that I was indeed going through what looked like the beginning of an infection. I was still released. When I arrived at home, the reaction quickly turned to an infection that spread rapidly. I contacted my surgeon that night who prescribed heavy antibiotics. Two days later I was hospitalized at Los Robles with such a severe infection, that I looked like a burn patient. It wasn't until an Infectious Disease Control doctor was brought in that it was finally halted in its' tracks. The TO Surgical Hospital applauds itself on never having a single patient with an infection. So I guess that this means they immediately discharge the patients who end up with an infection caused by their own staff? I do not blame my surgeon....he used what is handed to him from the tray in front of him. I never heard back from the TO Surgical Hospital staff. No one followed up with me to find out how I was doing. They are shown to be one of the leading centers in the U.S., but this was a mistake that should have never happened. I did my due diligence by speaking to the head OR nurse; the anesthesiologist; and the nurse that admitted me about my allergy and it was ignored. I suffered for weeks because of it and it left behind scars. The toughest part of this is knowing that they sent me home with an active infection caused by their staff. This way they could still state that they do not have any patients with an infection. At the very least, I should have been sent to their sister hospital which is Los Robles before it became as bad as it did. I gave them plenty of time to reach out to me (4 months) and it is time to warn any future patients that this may happen.