I don't write a lot of Yelp reviews, but I really wanted to recognize Kayla Williams at Comfort and…read moreThrive. My mother lives in an assisted living home, and there was some confusion over the paperwork for her brand-new wheelchair. I had spent quite a while on the phone with the head nurse, who assured me they had no paperwork and no proof that the new wheelchair we had purchased for my mother was even on the premises. Instead, I was told they believed she was using an older wheelchair that had been provided by hospice and that it had to be returned to hospice immediately. My heart just sank. I felt frustrated because I honestly felt like what I was saying wasn't being heard. I was being told they had paperwork that showed something completely different, and I started to feel defeated. Not only was I being told I might have to pay for the six months they believed my mother had been using the hospice wheelchair, but I was also being told I would need to purchase a new wheelchair for her. That was a huge financial double whammy, and I was honestly beside myself. When Kayla heard how upset I was, she didn't hesitate. She immediately jumped into action. She was calm, reassuring, and never made me feel like I was on my own. One phone call later, and in less than 20 minutes, the entire situation was resolved. The biggest thing I walked away with wasn't just that the problem got fixed. It was how Kayla made me feel. She made me feel taken care of. She made me feel protected. When you're trying to take care of an elderly parent, that kind of compassion means everything. Thank you, Kayla, for turning one of the most stressful days I've had in a long time into one with a happy ending. Comfort and Thrive is very fortunate to have you. And one last thing...please give this lady a raise. She absolutely deserves it.

Comfort and Peace Hospice was recommended to me by an ICU nurse at Scripps Encinitas when my mom…read morewas being discharged from 7 days of intensive care she barely survived. My mom had previously been on hospice care with a different company and Comfort and Peace is head and shoulders superior to my previous experience. First of all, the speed of their responses and preparation for her discharge (over the holidays no less) was epic. I am so grateful for not only their responsiveness to us, but also the care and time they took to really get it right! They even helped me with facility placement recommendations Each function has been consistently responsive and communicative, as well. Nurse, social worker, etc. The team has directly contributed to my ability as a caregiver to function and deal with a difficult situation. No hesitation whatsoever giving my highest recommendation here

I must commend the quality of care, prompt attention and super helpful support provided by…read moreSilverado in regards to my mother. Ours was a challenging situation with my mother not being cooperative and yet Silverado went above and beyond to provide me and my mother's husband with useful contacts for finding in home care and board and care. Carolyn and Stephanie of Silverado really were on top of ordering supplies and equipment for my mother's care (oxygen and hospital bed to name a couple). They also provided me and my mother's husband support and had more than 2 nurses help my mom. My mom opted out of being on hospice and she went to the hospital for care. I am unsure what the future holds for my mom, but if hospice is needed in the future I would not hesitate to contact Silverado for my family's needs. Thank you.

Silverado provided a service of making teddy bears from my grandma Celida A. Visa pajamas, sweaters…read moreand clothing. The coordinator was so patient, kinda, warm and communicative. The care quality of my grandma was great in the sense that they were there when we medically needed them. The bears are a little treasure I will keep with me then. I miss my grandma more than words can ever describe, thank You Team Silverado ​

It has been one year since my mother passed away and a review for Apreva Hospice has been long…read moreoverdue. My mother's end stage Alzheimer's diagnosis proved to be extremely challenging and I could no longer be her primary caregiver anymore. During this time, her neurologist put her on hospice and suggested memory care. I'm so glad I found Apreva Hospice when I didn't know where to turn. They have been such a blessing during the hardest thing I've ever been through and so on top of everything each step of the way. My case manager RN, Erin, was top notch and I was so impressed with her level of care, concern and communication with me regarding my mother's health. The music therapist, I believe her name was Rachel, was absolutely priceless and would come with her guitar and sing songs that my mom loved. Music therapy works miracles with dementia patients! She even came to sing her favorites on the day my mother was transitioning. It was such a beautiful blessing to witness. Although my mother was only in a memory care facility for the last month of her life, I am so thankful that Apreva worked with our memory care facility to allow her to have the best care possible in her final days. Even today, Apreva is still concerned with how I am handling the loss and want to make sure I know about their grief support services. Apreva Hospice is a stellar company to help you navigate your loved one's end of days with compassion, clarity and grace.

I would avoid Apreva Hospice. My experience with them was extremely disappointing and added…read moresignificant stress during an already difficult time. Rather than providing comfort and support, I found their care to be poorly coordinated, inadequately individualized, and at times clinically inappropriate. My sister had a complex medical history that included recurrent syncopal (fainting) episodes. Unfortunately, hospice staff repeatedly interpreted these episodes as signs that she was actively dying or "transitioning" without adequately reviewing her medical history or understanding her underlying condition. After one such episode, I received a call from a hospice representative through an out-of-state call center recommending that morphine be started immediately. There was no apparent clinical indication for morphine at that time, and the caller was unable to explain the rationale for the recommendation or answer basic questions. This was both unsettling and concerning. On another occasion, a hospice nurse recommended oral antibiotics for a suspected aspiration-related infection. At the time, my sister was unresponsive and not eating or drinking, making oral administration impractical. Concerned about the recommendation, I had her evaluated in the Emergency Department. No infection was found, no antibiotics were indicated, and her symptoms were ultimately attributed to another syncopal episode from which she later recovered. I was also told that all of my sister's oral medications should be discontinued, despite the fact that she was still taking medications orally and there was no clear clinical reason to stop them. This recommendation created unnecessary anxiety and confusion. The hospice chaplain's conduct was also unprofessional. Facility staff ultimately asked him not to return after he put his feet on a table and requested flowers that were being used for a resident activity. Several nurses at the care facility privately expressed concerns about the quality of hospice care they were observing and recommended that I consider changing hospice providers. By that point, my sister's condition had become increasingly unstable, and I felt that changing providers would only add more stress. She passed away later that week. What was perhaps most disappointing was the lack of follow-up after her death. Her primary hospice nurse never contacted me to offer condolences, answer questions, or provide support. As an advanced practice healthcare provider, I recognized a number of concerning issues that may not be apparent to families without medical training. Based on my experience, I cannot recommend this hospice organization.

As a medical professional, I am in awe of how this wonderful organization assisted our beloved Mom,…read morepeacefully at the end of her life. Simone! Dr G. Kelly. What a fantastic, organized competent organization. Compassionate, heart centered group of professionals. There every moment we needed by phone at the moment we needed. Thank you. Do not hesitate to contact these wonderful humans!

In fact, everything went well from the moment they answered the phone. To the moment the nurse…read morecalls you back and when you see their staff take care of the hospice patients they are second to none. I can say many good things about all the staff. The one nurse in particular call my eye. I believe her name is Sharon. If God forbid my parents need to be under hospice care....Topkare is my choice and Sharon will be my nurse!

My dad got an infection, went to the hospital and declined rapidly. He ended up at Parkview and was…read moreonly there for a few days before he passed. Every single aspect of Parkview Home was perfect. The house is clean, quiet, comfortable, peaceful. The nurses are excellent- every single one of them. They are kind, gentle, caring. They made his sudden and unexpected passing much less painful for our family because we knew he was in such good hands. We have discussed on several occasions how perfect it was to have him go there. We will never forget what they did for our dad. I truly hope there is a bed open if your family is in need of one. You will be lucky.

My mom came to Parkview hospice home after 2 weeks in sharp hospital. The staff is AMAZING! From…read morethe moment we arrived they were so kind and patient they explained everything to me in detail and comforting way. My mom was there for 2 weeks, and they were so attentive, kind, compassionate. Kept her comfortable, clean/bathe, checking on her every hour, turning her. The nurses and staff were very welcoming of our family coming to visit, my brother and I, plus our significant others spent days with my mom and we never felt unwelcome, they checked on us as much as they checked on my mom. On my mom's second to last day her family came to visit her, about 20 people, some in the room with her some out in the living areas, we were as comfortable as if it was our own home. It was truly a full circle care. I'm forever going to be grateful to Parkway hospice home and Sharp for making my mom's last moments as comfortable as they can be, under the circumstances.

This is my review and a response to Ruth M. (Anne)'s review…read more My mother received care with Ardent for 6 months. I was her primary caregiver. Nurses: Megan, Emily, Michael, and Chaplain Rob, Social Worker Barbara, and NA Joana are my earthly angels. They have been available on a moment's notice, and they have carried me on their shoulders keeping me going when I didn't know what I was doing, if I could even do it, and when I was ready to quit because I felt like I was failing. With the utmost compassion and professionalism, they tailored Mom's care to her witty, funny, joking, and often times stubborn personality. Ruth M. (Anne), my aunt, as well as another aunt and an uncle had arrived the previous day. When the nurse and NA arrived together, there were already several people in the room. My mother, who just recently lost a good deal of cognitive function and was near the end of her life, woke up and was startled asking, "What's happening?" Confusion ensued with people talking to her and others asking the Ardent staff questions at the same time. And, then, of course, Mom didn't want any body to touch her. Ruth M. (Anne)'s review was based on ONLY this one visit, not on Ardent's long time devotion to the care for my mother and support to me, the primary caregiver. When my mom passed, yesterday, Michael was very comforting. He also made all the necessary phone calls and completed the final paperwork. I and my mom will be eternally grateful for Ardent.

Caring for a loved one who is passing is anything but easy. It challenges you and tugs on your…read moreheart. Without guidance and support I would have never made it through. Norell was sent from heaven. Her guidance with medication during the final hours and tenderness with the care of my Uncle Steven made his passing peaceful . I can't say enough wonderful things about her. She is the BEST. Thank you Norell for giving me the know how to help comfort him. It means the world to me.

Castel from bridge home health is an awesome individual and an awesome nurse. I ran into an issue…read morewith an occlusion alarm on my portable iv device, and he stepped right in, figured out what was wrong, and was able to identify the issue over the phone. (The bag was too cold and fluid was thick.) He's prompt, responsive, and really informative. On top of that, he's just a friendly guy to deal with. Highly recommend him and bridge for home health.

It's been closed by Medicare at least if it's Bridge Home health and hospice. Closed down. Can't…read morecomment about care quality or experience since I haven't used them, but it should be known that they're no longer in operation. I see the owner has replied below, wish I could reply to that but I'm not given the option. If you are open for business why is there no option to leave a message and why did my Medicare Home Health provider*tell* me you'd been closed by Medicare? Is this for San Diego, because literally everyone I've talked to with Medicare HH informs me your office is closed. You may want to check with them if this is not the case.

I want to thank Radiant Hospice for such wonderful care they gave to my mom…read more Laura C is an amazing nurse and person! I also would like to give special recognition to Shawn, Azure, Joanna, Kimberly , Nancy and Marie! They all were amazing! Every single experience with all of the Radiant Hospice team was compassionate and with dignity and respect for my Mom and the family. Any needs we had were met promptly and it made my mother's end of life experience so comfortable. Thank you for going above and beyond to help us through this difficult journey. Unfortunately, we have had to have hospice for three of our parents and this Hospice by far met our needs and our parents needs above and beyond !

Spoke with "Brenda" re concerns of releasing Medicare, ID info BEFORE in home nurse assessment…read more Brenda promised to provide copy of confidential HIPPA info she had access to due to consen, info I have but was NOT true to her word. Brenda failed to provide info she promised, then failed to take my call to discuss. Spent 3 hours with admission Adriana Piccianni nurse providing histor, records, met paren nearing death But she then said I was required to sign forms with missing info, vague consent authorizing release of ANY,ALL records to which I voiced concern. We all should know what info is being released and to whom and verify accuracy, etc.. Insisted all forms be signed stating it is a Medicare requirement. Offered to amend form to specify but nurse thought this was illegal or against company policy. I chose them as I was assured they were flexible in usual rules and could deal with my concerns. Admission was refused then leaving parent in need of pain meds. Told Dr would be out tonight or tomorrow to assess so record release not required only to learn no Dr available until Tuesday.Yet ad says available 24 hours per day. Called after hours nurse Kimberly requesting to speak to Brenda or medical director doctor or on call but she refused,was dismissive, had no interest in the clinical harmful effects on parent needing pain/comfort help, the hardship and time loss today and leaving a patient in need of hospice. Armando the "case manager navigator was the best person trying to help, showin he did care. Awaiting call back from higher authority to resolve failed representations and promised admission today. Uncertainty present now with much mistrust of this hospice provider. I would not waste my time had I known what I now know. Difficult to trust what staff say.