I have had Ron out to my house on 2 occasions. A year ago for my 2 years new dishwasher and this…read moreweek for my 3 years new washing machine. Both times he was quick to find the problem, explain and make the repair. With the dishwasher he was honest right up front and said repairs would be very costly and was talked thru what was the best solution. He didn't try and convince me to make repairs and waste money. Very honest and good at what he does. Will call them every time! I hope not to talk to them any time soon though!

My landlord hired this company to fix a broken burner on my stove. It was really frustrating…read moregetting someone to come out to do the repair. First, they tell you that you have to be available all day for them to come do the repair. I'm self-employed, so if I take a day off, I don't get paid at all for that day so this was incredibly frustrating. I also ended up having to be home multiple days for the repair to be done. They also did not notify me ahead of time when they were planning on coming the first time, so I just got a phone call while I was at work on Thursday telling me that they would be there in 20 minutes. I wasn't home (nor was I notified so that I could make arrangements to be home), so it had to be rescheduled. They told me that they would come out on Monday. I came home from a camping trip specifically for this repair just to be told on Monday that they did not have time to come do the repair. So I left my vacation for no reason and drove and hour to and from Muskegon for no reason. They rescheduled for Thursday and someone was coming out, but they did not have the right address on file so that was a hassle as well. Overall, the company seemed pretty disorganized and did not have great communication. I will say that the guy (Felix) who actually did the repair was great. He was friendly and understanding about my frustrations. He did the repair quickly, and cleaned parts of my stove that can't be cleaned unless it's taken apart. He did also explain that they recently changed software for their scheduling stuff, and that was part of why there were so many issues getting someone to come out to do the repair. While the situation was frustrating overall, I am hopeful that this was a one off and that they take steps to improve both communication and organization with scheduling. I do hope they gave my landlord a discount on the service though.

I had a problem with my refrigerator, and I contacted Allen's Appliance Repair to see if they could…read moredo anything to help. They responded so quickly to my request and gave me sound advice. Unfortunately they were too far away to service my fridge, but they told me what most likely was the issue, and they answered my questions on the phone promptly. I appreciate companies that don't try to nickel and dime you for a service call when they know it can't be fixed before they even get there. Thanks for being an honest company.

AmazIng service. Very prompt in response and only focus was to help me solve the problem. Defiantly…read moremy go to company for all appliance repair!

Another businesses' techs examined my dishwasher which wasn't running. ( They happened to be there…read moredue to another issue) They offered to sell me a new dishwasher and I declined. NEWARA Bros tech came out and within two minutes showed me that a cup was blocking the latch of my year old dishwasher. There's a reason I buy my appliances at NEWARA: they are honest and concerned about their customers!

Excellent communication, as well as work and explanation. Had a concern with a gas smell from our…read morenew -ish stove, and he diagnosed the problem within 5 minutes. Simple repair (for him :)) and I would definitely call Henry again if/when I have any appliance issues. Highly recommend.

I called to make an appointment on Wednesday and Henry said that he would be to my house on…read moreThursday between 2:00 and 4:00 and that he would call or text when he was 20 minutes out. He never showed nor called.

Mr. Appliance of Grand Rapids has provided very good service. I certainly recommend this company to…read moreeveryone that needs service.

Working with them was great -- until it wasn't. My Samsung washer stopped draining. I knew it was…read morethe drain pump, so I called around to see who could come soonest and Mr Appliance was here the next morning. He was professional, so nice, confirmed what I knew already and said they'd get the part ordered. I paid $200 for that visit to tell me what I already knew. Fast forward a few days and the part is in and ready to install. Again, so professional and informative. I had the utmost confidence in him. All fixed--$298 more. At this point I could have bought a new machine, but the service was fast and professional. After he left, I started a load of towels. I went up to switch laundry and the floor had about 1/8" of water. My laundry room is on the 2nd floor. Most of it went down the floor drain, but that got overwhelmed. I went to the basement for the shop vac and the water had made its way all the way down and leaked into the storage room around the pipes. There was so much water everywhere. I tipped the washer back to see underneath at what could have happened. I could see it clear as day and I'm not a licensed washing machine repair person. He didn't connect the clamp to the drain pump after installing!!!! So during the final spin cycle, the tube came loose and all the water in the rinse cycle ended up all over my house. I had clean up, had to call servpro for water in the walls and have the carpets outside the laundry room cleaned. I needed to replace the laundry room rug as well. When I contacted them and told them what happened they offered to come fix it. I told them I already fixed it....and it wasn't a "fix", it was improper installation. This is where things went south. I had paid for water clean up, lost 2 hours of my work day and had to throw away a rug. I paid $498 for a fix that cost me hundreds more because it was done incorrectly. I only asked for $250 in reimbursement, which I didn't think was a lot considering I could have asked them to file an insurance claim and pay for water clean up and rugs. The person had the nerve to say the best they can offer is $100 because they have costs involved. We went back and forth a few times and they are lucky my husband is a nicer person than I am because I was ready to just dispute the credit card charge and provide the pictures and videos to prove the job was not done. We ended up on a $179 refund. My husband was happy to have it done. I am still upset about how it all went down and insulted that they could offer was $100 after we paid their fee and the clean up after they messed it up. This was their exact response to me after asking for $250 back "I think that would be a little too much. I know you had to pay some cost for cleaning but we also offered to return to fix it." I honestly did not want them to be out the part cost, so I asked for the breakdown of the invoice. I would pay for the part, they pay for the service. They don't offer receipt breakdowns of parts and service. The exact response: "We don't breakdown the parts and labor as we charge just one fee for all. Sorry we still need to cover some cost on our end as well. We can do $179.95." Their fee is expensive, but their response time was amazing. Finishing the project correctly and the follow up conversation when it went wrong gives them ZERO stars. They are a business and should be insured for these types of mishaps. Water clean up is no joke. I do not recommend them.

Outstanding service. He was very kind and helpful even at 7pm on a Friday night. I left a review…read moreprior to this review and i was totally in the wrong. It was a negative review that DADD'S repair did not deserve. Dadd's has been great! Now "Dad's Appliance" was not a good experience. I will always return to DADD's Appliance for all of my install and appliance repair needs. Just make sure its DADD'S

Alex is very efficient and knows exact what needs to be done, installed my washing machine…read morebeautifully!

Excellent product (whirlpool refrigerator) received a timely delivery and setup. And hauled away my…read moreold fridge for me.

Customer service and communication was very good. I always try to use our local businesses when I…read morecan.