Genuinely one of the worst businesses I've ever dealt with. Overpriced, incompetent, and completely…read moredisrespectful of their clients. They don't listen, they don't care, and they absolutely will use you as a test subject the second they feel comfortable enough to ignore your requests.
For THREE years, they've consistently ruined my hair. Not once did I leave satisfied--and somehow still got charged around $400-450 (without a tip! - that's just base!) for results that look like a beginner experiment gone wrong. I don't even have long hair, which makes it even more ridiculous.
Kole West is beyond rude--condescending, dismissive, and clearly uninterested in what the client actually wants. He just does whatever he feels like, then casually says "oops" while missing entire sections and completely botching the result. That alone should tell you everything. Dianna is just as bad--stubborn, defensive, and unwilling to fix mistakes. There is zero accountability here. He/they have sat on their phone searching how to do a simple hair style or cut and then ruins it regardless, why are they in business? Why should a hair stylist be watching how to videos - let alone be allowed on a phone during a clients hair they are paying expensive money for.
Uneven cuts, patchy color, fried hair from over-bleaching--it's honestly impressive how consistently they get it wrong. It's like no one in that salon actually knows what they're doing.
And yet they still have the nerve to charge premium prices and expect tips? For what--damaging people's hair and ignoring basic instructions?
It took me until 2025/2026 to finally accept that this place is a complete scam. Never again. I will never spend another dollar here, and I strongly suggest you don't either.
There are actual talented, professional stylists out there who respect their clients. This place is not one of them.
If this business disappeared tomorrow, nothing of value would be lost.
I'm not just disappointed--I'm genuinely embarrassed I ever trusted them in the first place.
My sister and I now travel to Monarch & Misfit Beauty Co which is running beautifully! They don't overcharge, are reasonable and accountable, and are kind and always have us leaving with absolutely stunning hair! I suggest the drive! Run by a female named Ella. Support local small businesses who SUPPORT YOU! Not ones who are against you!
I'd give this place negative stars if I could.
Services
Haircut, Hairstyling, Service not listed
Requested style
Requested for hair dye and cut but was never correct or what I asked for, and was always botched!
Specialties
Being rude, unaccountable, etc.
Hair type
Medium to shortish wavy/straightish hair
Stylist
Kole West and Dianna Allen
They need new employees and staff, ones who know what they are doing - correctly.