Great experience and service. Answered their phone. Called back when needed. Everyone there is a…read morewonderful dog friendly person. We had our mixed terrier Sammy groomed and bathed. Very fair price. We will be back. Thank you!

WILL NOT BE BACK. I just moved here and wasn't able to get real world recommendations so I relied…read moreon yelp to help me find a spot for my dog. I was told that my dog WOULD NOT be allowed in "group play" being that he is over 7 months and not neutered. I took him to the vet to get the vaccinations required to be at daycare. At first I was happy to hear that an accommodation could be made for my dog to interact with humans and get out for some potty breaks. I only needed 3 hours to take an exam. I brought in his breakfast and came back 3 hours later to get my dog. When I walked in his food was still out in the lobby.... The employee or owner (unsure) who greeted me asked who I was there to pick up. I told her my dog's name and she said "wow he hasn't been here very long. I haven't gotten a chance to meet him yet." I thought that was bizarre... then what was he doing? 2 days later I received his "report card" which included the photo I posted below. My dog was in fact in group play. Not only could he have gotten another dog pregnant... he came home with kennel cough. Another vet bill later he is okay.... But still. What on earth are they doing in there? How many other "accommodations" are they making that aren't kept?? Maybe another dog didn't need to get a bordetella vaccination and that's how mine came home with it? I don't know but a 30$ stay for 3 hours (including the price to just make an account) plus over $300 in vet bills later. I'm not happy and would never recommend this facility to someone. I truly hope no one came home with puppies because I know that is a lot more than $300. PSA if your dog stayed here on July 14, 2025 they may also have kennel cough or be pregnant.

First, the good: The care itself is amazing. The doctors…read moreare so patient and calm with my two nervous girls, and I've never doubted that they were taken care of to the absolute best of their ability. That's a HUGE plus, as peace of mind is important when choosing a vet. Parking has been really easy in their gravel lots on either side of the building every time I've been there. The bad: While the vets are amazing, the front desk staff is lacking in the customer service department. I try not to judge too harshly in this area normally, but I have consistently been ignored, put on hold for 15+ minutes, and twice forgotten about entirely. I know they're probably busy but it's difficult to call and ask questions, schedule appointments, etc over the phone and seriously cuts back on the convenience factor. The price. I naively assumed all vets offices were at least close in price, so when my past vet in Knoxville charged us $215 for two dogs annual shots, I was shocked when the same shots plus ear drops was $420 here. After asking around, this seems to be at least $100 more than other local vets in this area so we are planning to find a new vet now. Overall: if money is no object and you're patient with the phones, you'll get wonderful care for your pets here!

We have been bringing our pets here for 10 years. This place used to be great, but sadly it is not…read moreany more. I had an appointment today for two of my dogs, just a yearly check up. I arrived 10 min before the appointment, and 59 minutes later, we are still waiting on the vet to come in. Starting from the way they have you "check in" which you have to do from your car, and on a hot day, you should expect to sit there while your car is running for at least 25 min. We will not be coming back here again.

We just picked up our two kitties, Charlie and Bella, from Smoky Mountain pet resort and we…read morecouldn't be happier with their care and service! Charlie is a special-needs kitty that requires daily medication and a special feeding regimen. Jen and her staff were able to accommodate his needs and Jen kept me up-to-date on his status while I was out of town. I will be using Smoky Mountain pet resort every time I need to board one of my kitties. I highly recommend them without reservation!

This place is absolutely awesome. From the moment I called to the moment I walked in the staff were…read moresuper friendly and nice. Everyone I encountered really enjoys working here and loves dogs. Highly recommend!

Laura and Tom are absolutely the best!! Having 2 elderly dogs and chickens, out of town travel…read morewould be impossible without Laura. She is professional yet compassionate, highly capable and caring. I did not have a single worry about my pet family while in the care of Off the Leash. I now have no stress regarding my pets when travel opportunities pop up. We will definitely be using them in the future. I would recommend Off the Leash to family,friends, anyone wanting top quality care for their animals.

We have had the privilege of using Laura's services multiple times now. Before she was scheduled to…read moresit the first time, she came out to meet us and our "babies" (2 Saint Bernards and 2 cats). Since these are our "kids", we are very particular about who watches them. All of the pets took to her right away! She was down on the floor lovin' on them and didn't even flinch when the Saints slimed her. The first time she came to pet sit, our male Saint was very standoffish, borderline aggressive. Laura stuck with it and now they are the best of friends! We unfortunately had a water leak; she called us right away and helped any way she could since we were out of town. She sends us texts throughout the time she is sitting to let us know how things are going and how the babies are doing. Her prices are very reasonable and competitive with other sitters in our area. It's great not having to worry about home when we're gone! We would definitely recommend her services and will continue to have her sit for us!!

What a lovely place for our pampered pooch This place is…read moreimmaculate and the staff couldn't have been more professional and lovely to deal with

This is the best pet boarding and daycare establishment that we have ever been too! The facility…read moreis large and clean with plenty of space for dogs to run and have fun. They also offer quiet spots during daycare for each pet to have some personal downtime. Our pet has daycare twice a week, which allows him to socialize, meet other dogs and, get fresh air! We've been Extremely satisfied customers for five years!

I had my dog boarded at the dog stop maybe 4ish times. What I initially liked about it was the add…read moreons they had. My dog can't play with other dogs so I liked that he got to do something fun each day. One time I picked him up and he was covered in pee - which tells me they were not giving him enough chances to go to the bathroom. Not to mention, he was supposed to receive an exit bath which clearly didn't happen. I had to throw out everything and immediately come home and bathe him. They also forgot to send home his medication. I spoke with the owner, he apologized and offered a free exit bath next time. Since they still had his meds I decided to give it one more chance. I dropped him off for boarding and when I went to pick him up no one was at the front desk so I waited. I could hear someone screaming in the back and loud banging noises. Finally she came up to the front desk sweating and looking disgruntled (like she was just yelling at dogs). She saw my face of shock and she put on a smile and was overly nice and complimenting me. She went to go get my dog and when she was in the back she AGAIN started yelling and banging on something telling the dogs to "shut up!!!" I got my dog and left asap. She is not the type of person you want to leave your dog around - her anger towards them was scary. Dogs bark - that's just how it goes. There was nothing to make me believe the dogs were doing anything wrong other than barking because she was primarily yelling at them to shut up and be quiet (as if that would help). DO NOT BOARD YOUR DOGS HERE! You have no idea how they are being treated and if she would do that knowing someone was standing right on the other side of the door - what would she do when no one is watching?

I was quoted $65-$75 for full groom for 7 pound Yorky poo. I know it's my own fault that I thought…read morethat it would be on the lower end of the $65-$75 quote, because he has been groomed before, was not matted or dirty, he's very good and it doesn't take long to do him. When I picked him up, I was charged the $75 rate plus tax which was 81 something and when I said why so much he said "well we quoted you it's $75,,,, plus tax ,,,,Tennessee tax is 9.25% and that makes it $81." Thank you, sir. I had no idea. He was catty, which is totally not necessary from the owner (he said) and the person taking your money. While I was waiting for my dog, I walked around and looked at some of the merchandise, and everything was dusty ~ on the shelves, the jars of merchandise, everything. It was pretty dirty in there. The machine where you run your card had dust all over it. I understand it's a dog place, but you can dust off your credit card machine and especially the merchandise if you want customers to buy it. All in all, the haircut was OK. And his nails had been clipped and maybe buffed because they were not sharp and ragged like another place we visited. Did not leave feeling good about this place. Note: I have no problem with the tax or the Revenue service! Re-read the review ~ or don't. But don't make it out like I am complaining about the tax. My issue is the price ~ BEFORE tax ~ and the attitude of the employee and the lack of cleanliness. To reiterate ~ even though I was quoted $65 to $75 for my dog, I should have known they usually don't charge the lower amount. Done.

We boarded our two dogs for an out-of-town trip over the weekend. Unfortunately, during this time,…read moreour older dog had a medical issue. It was spotted quickly by the staff (Taylor) who took immediate action and had Belle transferred to the emergency vet. During this period, we received very regular updates from SDL as well as the emergency vet. We are very thankful for what they did for Belle and us. Their handling of this event convinced us that we have been boarding at the best place for our fur babies and plan to continue to use SDL for our future needs. Whit and Kathy Conway

Charlotte enjoyed her stay when she went there on two days for day camp and a grooming and day…read morecamp. would like to get a report card though of how she did with the other dogs though staf is friendly and knowledgeable. groomer did a great job

I don't even know where to begin. He is absolutely amazing. He absolutely knows what he's talking…read moreabout. He knew stuff about my dog that I already knew but hasn't said yet with her anxiety and stuff and he figured out what was going on and how to fix it immediately he took both of my dogs gave me a great discount was so amazing. Absolutely 100% recommend Truly please bring your dog here. also will update you every Thursday with photos of your puppy and how they progress. This is a photo you sent me of my puppy. Super happy made me feel ease

From the owner: At MLK9 Knoxville, you will receive a very personal service with a huge product. Your relationship…read morewith your dog is something that we want to improve through clear communication and expectations. Your trainer, Andy, has handled and trained thousands of dogs with tremendous results. From high level service dogs, gun dogs, to basic puppy programs, we have you covered. We train any breed, any age, and any behavioral issues. Call us today for more information on how we can help you and your dog!

"The crummier the outside, the sweeter the people are inside."…read moreThis proven scientific study is again proven true at Pawz. Mega funky exterior hides a group of exceptional "dog people ". My buddy had not had his nails clipped in years and he always freaked out when we tried. Nervously, I took him to Pawz ; 10 minutes later, the job was done with actually NO trauma, no reactions, and excellent attitude. Ok, it might not be a scientific study, but it sure is true here. They are reportedly moving closer to downtown and I'll be using them for boarding too!

Booked a pamper session, de shed, and blowout for my Husky and it was everything I hoped it would…read morebe his coat looks absolutely amazing and The women who took care of him was very friendly and sweet I can't wait to bring him back!!:) thank you so much!!!!

We tried Darlin Doggie Do's because we have a Doodle and not many dog salons cut them. We really…read moreliked the cut and will definitely visit again.

Haved used them a few times. Tipped great service. But now can't get an appointmet!!!read more