So, my first few visits were fine- we moved to Knoxville in September and needed a good groomer for our Newfypoo & Poodle-Bichon mix.
After a few visits We began noticing that our dogs were bing crated while waiting for pick up....not crazy about that but understand things get busy. Due to ongoing concern and having to blow dry my dogs ears every time we return home, I asked nicely last visit, to "please make sure her ears are completely dry when you finish her up." When I picked the dogs up, To my dismay, I was informed as the staff removed her from a crate, that, "oh, her ears aren't dry." Duh! I specifically requested attention to her ears and their method was to crate her while she was still wet. The extra 5 minutes required to blow dry her ears was apparently too much. We're now battling an ear yeast infection and may end up with a vet bill in addition to the over priced adequate service. If you are the least bit picky or have a dog requiring actual attention to detail, look elsewhere. My dogs won't be going back, :( read more