They have a vast selection of parts. Thats where the good ends. They have the ultimate worst customer service. Sent me an incorrect exhaust in the box for the correct one. It took 3 days for Martin P the idiot in customer service to figure out what to do after me having to send multiple photos of their mistakes. Next he asked me to deal with shipping it back while not shipping the new (supposedly) correct one right away next day like any good company would do. I am done wasting my time with this crappy business and I reccomend you also find somewhere else to buy vw parts. I still dont even know if or when I will get the correct exhaust. read more

Ordered part online, they took the money from my account, and after not getting the part, I found out that they want me to send them a picture of my ID and if my credit card In order to send me the part. I'm not freaking doing that read more

One of the worst companies you will ever deal with. Primarily the owner, they sell cheap ok quality parts which is good, and get away with "no sales tax because we ship from Canada" although they label themselves as a Washington and California themed company. I foresee tax and business fraud in their future, pray you never need to deal with customer service or the spiteful spineless owner. read more

Horrible service. They sent the wrong wheel Spoke to Steve S he would not take responsibility for the wrong part he had Gary the parts manager do absolutely nothing but waste my time. He would not exchange it but wanted me to pay for the return they had messed up at the beginning Buyer beware. Stay Away from these scumbags. They only want to Sale Please post a review if you had issues with them. Please call out Gary Or Stephen S.- Customer Service Representative with California Import Parts Ltd. Gary would not give me the owners name or President he said it was Chris and didn't want me to bug him. It Turns out the own see is Steve Stanbridge Stay away from these Chinese part peddlers read more

I usually like these guys but their shipping department seems lazy. Ordered a product on a Saturday with everything being in stock and it wasn't shipped out till Wednesday. Easier to just go pick it up myself. read more

Never had a problem with their parts or quality. Comparison pricing is random, one item might be 5 bucks cheaper, the next could be $50 higher. I appreciated their large moving sale prices. The no tax and free shipping are helpful. Their issue is customer service, while they have real people answering and usually pretty quick (and they are always polite).......they could care less about actually doing anything for you. I have called various times and each time been told completely incorrect information about inventory, order statuses, shipping and more. My profession involves daily customer service and shipping so its easy to know when you are being 'misled'. Their hook is the free shipping which adds up on a large project - but it doesn't do any good if they don't ship it when you need it. Maybe they treat local customers ok, but when it comes to mail in orders, they could care less about helping you. Take your hard earned money to somebody who gives you something in return. read more

Ordered a transmission solid mount with 2 holes on each side. One set of holes to mount to car and one set to mount engine cage. So cip1 sent me a solid mount with 1 hole on each side. Called them the same day I got it. And sent pictures. Had to wait a week for them to tell me the other 2 holes don't matter, which for my application the 2 holes do matter. They then proceed to tell me to sell it on the samba. All I wanted was my money back but they won't give it back then they wanted to charge me 20% restocking fee plus the return shipping, This is the company's mistake and I shouldn't have to pay a restocking fee or return shipping. They will not send me a prepaid shipping label, instead they told me cut it up or run over with my car to destroy it. I just wanted to ship it back to them on their dime because they made the mistake why should I pay the price for their mistake. Their customer service is crap. Will never buy anything from them again. Called my credit union to see if they can dispute the charges. Allen in customer service is very unhelpful.. read more

We have been ordering all sorts of hard to find parts from this company for over a year now for the 1973 Dune Buggy we are very satisfied with the customer service we have received and quality of parts has been excellent. read more

Horrible customer service... sales manager Gary is rude and insolent... shipping problems are not disclosed until after problems arise... customer is always wrong... issues are often resolved by customer paying more... read more

I started a restoration project of a 74 beetle in Jan 2020 Giving myself a time line on the road by July. I work 5 days a week so its a weekend hobby. I placed many orders with CIP1 to follow a timeline of what I was working on at the moment. The front end was getting brakes and steering and suspension refit. I ordered the suspension parts , shocks and ball joints and the full inner and outer tie rods not just the ends. I purchased in mid Feb..and put them aside to do them last. Brake issues and lines and hoses took up time. So the tie rods were put on in late April and the car got interior work completed for May.. June cameI put everything back together test drove a couple days .. end of July going to a small car show .. cleaned and detailing led me to spotting the totally cracked and split rubber boots on tie rod ends drivers side !!! ..the original boots were looking in better shape! I emailed CIP1 to alert them of this issue and ask about warranty. I was told to send pics. I had to follow up by phone a week later to only find out that the 6 mos parts warranty had expire. Wow, an exterior part designed for the outdoor exposure doesn't even last 4 mos even without any driving. Beware of the Date you order your parts. Beware of the poor quality parts. Enjoy the lack of customer service and support. Steve read more

We've ordered from this company before but have never had an issue and therefore never had to deal with customer service. We received a defective product that was terrible quality (even though it was advertised as original quality made in Germany i.e. OEM). When we called and asked to return it we were treated extremely rudely and told "it was our opinion that the part was defective and poor quality and if we weren't happy we could send it back at our cost." Not the response we expected when they sent us a defective item. Now we were out the cost to ship the defective poor quality product to us as well as return it to them. read more

I have used Cip1 for the past 2 years with limited success. The most appealing things Cip1 has to offer are 1) free shipping on orders over $99 and 2) no tax ~ however the parts received may or may not be of the quality you would expect. It appears that Cip1 uses their customers to do Quality Control on their products. If the item doesn't work have the customer destroy if and credit the customer's account. Recently I purchased an item that was listed on the Cip1 website as correct for a vehicle of my maker and model from 1955-1967. The item turned out to be incorrect for my vehicle. I contacted Cip1, sent pictures of the problem, and spoke with their Customer Service person about the problem. I offered options as to how to resolve the issue. It took Cip1 8 business days to make an offer to replace the incorrect tank with one that would fit if I paid the difference in cost ~ no offer of compensation for my time, frustration and loss of the use of the vehicle (needlessly). The offer was unacceptable, I informed Cip1 that I would no longer do business with them. Buyer Beware ~ read more