I absolutely recommend them. Real professionals in their field !…read moreThey kept their word on timing and on the outcome , which was super !

I had Harry Carpet at my house they installed a rug in an attic bedroom they were great! We love…read morethe new rug and the whole experience was top notch from the day I walked into the showroom to the day it was installed very professional and hard workers great experience all around the installers were polite friendly and efficient they did a great job on a hot August day. Thank you Susan from South Boston

We checked Home Depot & Lowes for an exterior door. Got estimates from both places which came in…read morearound the same. We weren't thrilled with the options without paying even more. An exterior door with two side lights, fiberglass with limited options was about $5,000 Our carpenter suggested that we swing by Cape Cod lumber. We talked with Eric. He knew what he was talking about. He has decades of experience and asked us what our "best case" door was. We gave him the particulars, he walked us through all of the options, until we had exactly what we wanted. Best part, it came in $1,100 less than HD & L. I thought it was going to be a higher price than the others. Highly recommend CCL & Eric, don't expect to pay more than the big stores. CCL has a great show room and vast experience with their team.

I recently bought my third kitchen from Cape Cod Lumber. Even though there was a small problem but…read morewas resolved quickly and better than I expected. The manager Stephen was great to work with. He took the time to hear my concern and was able to remedy the issue. He sent out an installer Charlie with his son and they do magnificent work. My wife and new born will be able to enjoy our new kitchen shortly after we finish the countertops. I am planning to do another kitchen in my condo and will be going back to Cape Cod Lumber. They have earned my respect and gratitude. I highly recommend their design team and products. Start to finish a great experience..

We just had our floor installed last week, and it looks beautiful! The guys that came just worked…read morestraight through for many hours till done. They were very polite as my husband asked many questions. The one guy had to run back to the store, my husband asked him to pick up some baseboards he did, an even installed them! Christian at the Plymouth store answered all my doubts and question before going ahead with project. Everyone was speedy and on top of the project. I definitely would recommend and use LL again!

Would never go to this location ever again. An employee named Walter was very unprofessional and…read morevery rude .. just trying to return flooring, we did not use and gave us such a hard time. We had to go through corporate to get the ok. Btw we returned three others 2 days before and had no problem with the other employees. It was a big hassle to the point the cops came. Thank you for them .. at least we got our money back. He threatened us that had our information and going to put it on u tube. It's is over a return .. serious. Never in my life have I been treated like this and I have been in the customer service for along time. Walter should be working in the public.

I love this store. Took my teen-aged daughter in to pick paint for her bedroom and she walked out…read morejust thrilled about what a nice place it is. Elizabeth, the color specialist (?), took such good care of us. And she was just lovely to deal with. We have relied on Steve and his good advice for years as we have painted and re-painted the rooms in our house. The difference in having a store like this, as opposed to having to google answers to my questions - to help out the folks at the big hardware chains - is what makes "shopping local" the treat that it is. Please be kind to our home town merchants. Not every visit is perfect (I read some other comments) but we are so lucky to have options outside of the big box stores. Small businesses truly deserve our support!

We spent well over $100,000 at Hingham Lumber for home reno materials, including a full set of…read morekitchen cabinets. Going to Hingham Lumber for kitchen cabinets was a horrible experience and a big mistake. The Hingham Lumber designer mismeasured for more than half the cabinets had them made wrong. Rather than fixing their mistakes, the HL designer and cabinet department manager stonewalled us and the manager subjected me to verbally and physically abusive behavior. Due to the HL designer's mismeasurements, an entire wall of cabinets was not long enough to fit the space. To avoid weeks of delay, we agreed to adjust the placement of cabinets in our kitchen rather than having these cabinets redone. Also, the upper cabinets on the same wall didn't line up with the lowers as they were supposed to. We had repeatedly told the HL designer our design and space required they line up. When, after installation, we found the upper cabinets didn't line up, the designer said that - regardless of what we wanted - she had deliberately designed the cabinets to not line up because it was "customary". Again, to avoid weeks of delay, we agreed to have only one upper cabinet at the end remade with an extended section on one side. Because of Hingham Lumber's mistakes our kitchen doesn't look as good as it should have. The HL designer also mismeasured three lower cabinets that had to fit together between a wall and a load bearing post. They were too long to fit in the space. She told us to have our contractor cut into the load bearing post to deal with her mistakes! The HL designer ordered a back panel for these cabinets that was too long, with completely wrong trimwork. The crown moldings for the cabinets didn't arrive with the rest of the order. The HL designer said she forgot to order them. Then it got worse. The HL designer scheduled a revisit to our home. When she came, she brought a man she introduced as the manager of the Hingham Lumber cabinet department. Together, the HL designer and manager tried to blame our contractor, and then us, for the designer's mismeasurements. I reminded them the HL designer was the person who measured for and ordered the cabinets. Then, the six foot four male manager (more than a foot taller than I) suddenly stepped forward to stand toe-to-toe with me. His face turned red, he shook his finger right in my face and he shouted that Hingham Lumber wasn't going to pay to redo the cabinets they had mismeasured. I told the HL manager to move away from me, but he didn't. My husband shouted at him to get away from me, but he didn't. I had to start to step forward to get him to step back and finally get away from me. The HL manager finally agreed to take responsibility to have 4 of the 11 mismeasured cabinets remade. He said it would take four to six weeks to deliver them. The HL designer had previously told us it would take two weeks for delivery if any items needed to be remade. I asked the manager if his longer time period was in retaliation for me refusing to accept his bullying. He didn't answer. A week later, when we'd heard nothing from the designer, we contacted her. She hadn't even ordered the replacement cabinets. A week after that, a Hingham Lumber employee called us. This HL employee wanted to know if we were going to file action against Hingham Lumber regarding their manager's behavior. This HL employee then said any idea the designer and manager had acted inappropriately was only my "perception". I told him there were witnesses to the HL manager's behavior. He then asked me what I wanted. I said I wanted Hingham Lumber to order the cabinets that had to be remade right away and give a delivery date so our contractor could schedule his time. I also said I wanted Hingham Lumber to reimburse us for our contractor's charge for having to install cabinets a second time. Hingham Lumber still didn't order the replacement cabinets we needed. In desperation, I contacted the cabinet maker, Tedd Wood, directly. I asked for Tedd Wood's help in getting the cabinets we needed. Within 48 hours of my call to Tedd Wood, Hingham Lumber finally agreed the corrected cabinets would arrive timely and gave me a delivery date. (Thank you, Tedd Wood!!!) Hingham Lumber has never reimbursed us for the extra contractor fee we paid for Hingham Lumber's mistakes. Instead, the store billed us for $700 (plus interest) for miscellaneous cabinet parts, including some which arrived long after the cabinets were installed. This amount is far less than the extra fee our contractor charged us for installing the cabinets twice. Neither the store owner nor any of the HL employees involved ever apologized to me for the verbally and physically abusive behavior of the HL manager. We're now considering whether to take action to collect the contractor fee Hingham Lumber owes us and more, since Hingham Lumber seems to care more about avoiding the consequences of their bad behavior than treating their customers well and fairly.

Extremely rude customer service. Do yourself a favor and take your business elsewhereread more

Amazing selection, fair pricing and impeccable install. However, client service over the phone and…read morein person needs significant attention. Sheila Webster is a wonderful example of A+ service. Thanks Sheila.

Self service for stones. I went to pick out a stone for a porch step. They dropped off stone and…read moreleft it in driveway. I had to place it myself.

My wife & I decided to have a patio built in our backyard this year, and our landscape contractor…read morerecommended that we make a trip to Plymouth Quarries to pick out the pavers. We went, and were blown away; not only by Plymouth Quarries' extensive selection of paving stones, but also their beautiful granite, and their customer service! We worked with one of their on-site representatives, who helped us choose the perfect pavers, which have given us a wonderful outdoor living space. I would recommend Plymouth Quarries to anyone looking for a wide array of materials & products for any project involving stonework or pavers, in or out of the house!

Purchased an expensive outdoor kitchen two years ago. The owner was very friendly and communicative…read moreuntil problems arose. I originally wanted Trex cabinets, but the owner, David, talked me into a different brand. The drawers don't close all the way, so they stick out more than the cabinet door below. I was sorry I did not get the Trex. Then the kitchen faucet he recommended malfunctioned. He assured me that the LYNX company would send me a new one for free. Three months and many emails and phone calls later, I still don't have a faucet. I called LYNX directly, and they will gladly replace it as soon as I send proof of purchase. I asked Chatham Refinishing for a receipt that included the faucet, and I still haven't received it. This is the most frustrating company I have ever dealt with. Do not be fooled by the congenial demeanor of the owner, his mother, or anyone else there. It's a very expensive lesson to learn.

Purchased expensive umbrellas. Everything went fine until we had a problem with defective material…read more We were told they would take care of it and even claimed they received authorization from the factory for a replacement. Fast forward over one year...they don't even return calls. Very frustrating. We had a contractor visit the store just to get some information so we could pursue this matter on our own and the owner made him wait an hour and then would not even come out to see him. Not nice people there. Extremely dishonest.

Norfolk Kitchen and Bath just finished a major renovation of our primary bathroom and we couldn't…read morebe happier. Their designer (Tong) helped us with a plan to combine two small awkward rooms into one bathroom and worked within our budget to give us a much more functional space. Work started as scheduled with Steven as our PM and he kept us well informed along the way, handling any issues as they arose and minimizing disruption to the rest of the house. The NKB carpenters (Michael and Jorel) were excellent and kept things moving onsite along with some great subcontractors for plumbing, electrical and tile that Steven aggressively coordinated to ensure the project progressed quickly. The end result was better than we hoped and we only had one small change order for a late change we made to the plan. We truly appreciated the professionalism and flexibility of the whole NKB team from the design process with Tong through final payment with Adelya in Finance. They kept us on schedule and on budget with no surprises. We now have a beautiful bathroom that we will enjoy for years to come!

I worked with Richard and he was amazing! The cabinets are very high quality and he gave me VIP…read moreservice. Highly recommend!