They treated this as a one time transaction: charge as much as possible now, and don't check on customer satisfaction after the job. I need more window coverings, but they are clearly not interested beyond the first sale. read more

In this day and age, honesty and good customer service matter. My experience with the Calico Corners on Lancaster Avenue, Pennsylvania, was just the opposite. My salesperson might have agreed with me but sent me to her manager. The manager was not at all interested in what I had to say. The company, Hunter Douglas, made me believe they were interested by promising a call from one of their "supervisors". Four attempts to connect with a "supervisor" and four promises for a call-back led to empty promises. When a customer has paid a lot of money for a product, I would at least expect courtesy,respect , and honest information. Truthfully, I would expect that response no matter what the cost. Not so here! read more

Be aware that this store is quite expensive. Even with their 30% off sale, a simple flat Roman shade on a 36" x 54" window costs $450, using one of their least expensive fabrics. They have ways to get your cost as high as possible by using up charges, quickly wiping out your sale savings. For example, they add 20% for matching the fabric pattern, which takes all of 30 seconds. This store in decades past represented a good value. At that time they sold fabric off the bolts they had in the store. Labor was far more reasonable. Calico is okay now only for people who don't mind overpaying. Otherwise, I recommend that you order fabric online and hire a local person who fabricates window treatments professionally out of her home. There are plenty to choose from. read more

The reason I am giving Calico two stars rather than one is that the women who work there have been very nice, as has the wonderful gentleman who installs window treatments. That said, I have to agree with a previous reviewer who said she'd go out of her way to warn other people against using Calico for window treatments. Like others, I've had a lot of trouble with two orders that I placed. First are the Roman blinds for my daughter's room. The woman at the store was very great at helping me choose fabric and trim. Ringing everything up was a bit of a nightmare & took 45 minutes. They still use a dot matrix printer, and the way everything is itemized is incredibly confusing. (This may be part of the problem. The company needs to leave the 1990s behind and make receipts easier to print out and understand). When the blinds arrived, they did not have black-out lining, as I had requested. So back to the manufacturer they went. Calico turned things around fairly quickly, and in a few weeks they were reinstalled with the proper lining. I was not thrilled that I had to pay for the black-out lining, when leaving it off was their mistake, not mine. Also, the plastic beaded pull string mentioned by another reviewer is pretty tacky. I would not mind that mistake so much if so many other mistakes had not been made with the Hunter-Douglas blinds we also ordered. Once these were installed, we realized that there were no returns (corners) for the valances at the top. Calico send the returns to us, but they were the wrong size (too small). The new returns they send were too big and had to be cut down. We thought that was the end of it, but when we went to hang up the valances, we discovered the returns were the wrong color; they were about one shade off. So once again they were reordered. Now they are the right color but they are, once again, the wrong size (too long). I ordered the Hunter-Douglas blinds back in February. It is now June, and we are still trying to get the returns affixed to the valance. Like the other reviewer, I spent thousands of dollars at Calico for window treatments. When one spends this amount of money, it is reasonable to expect better service & quality. I certainly won't order any more window treatments from them. On the plus side -- I find the staff to be very nice and helpful, and the fabrics are lovely. read more

Update: I recently reviewed Calico Corners Lancaster Ave. I was happy to be notified today that I will be refunded for the additional yardage. I very much appreciate that they made it all better. read more

I would like to express my dissatisfaction with Calico Corners in Wayne. The quality is just inferior to what it once was. They do not seem to care if the customer is happy with their product. I would never recommend this workroom. I regret doing business with them. Be warned! read more

Worst experience I've ever had with a company. Would give negative stars if i could. Delivered us a headboard that an exterminator confirmed had bed bugs. When approached about it they did nothing. Insulted us by denying it and repeatedly sending mailers to me despite numerous requests to be taken off their list. They care zero about their products or customer service. read more

Really 2.5 stars. Expensive and snooty, with good products but varying customer service. 10 years ago I purchased a bunch of fabric to reupholster a club chair and a sofa. After destroying some of the fabric on the sofa I knew it was time to have new cushions made. The first thing I did, was get new foam at the Foam Outlet. (See my Foam Outlet review). I then contacted Calico to see but they still had the same fabric that I have used 10 years ago. The person I spoke to on the phone was able to pull up my old order and told me that they did in fact still have the same fabric available. Mainly out of convenience, I decided to have Calico do the cushion reupholstering, so I went to the store to buy the fabric and give them my cushions. When I arrived arrived, employees were unable to find my previous order. I told them that I had called several days earlier, and that they were able to tell me all of the details so that it must be somewhere. Unfortunately, they were never able to find that record. Thankfully though, because I had the cushions with me they were able to figure out which fabric I needed. The employee, whose name I do not recall, measured my cushions and got me all set up to send them away to be reupholstered. This employee was very nice and friendly. Both the fabric and the reupholstering were very expensive compared to other estimates I had received. However, I did have a 30% off coupon, which is really the only reason I decided to have them do the work. Even with the coupon, the store was on the pricey side. I paid my 50% deposit and went on my merry way. I was told the work would take 6 to 8 weeks and my wait began. After about seven weeks I noticed that the second half of the charge have been applied to my credit card. However, I had not received any call letting me know that the work was done. I waited several days and then finally called Calico myself to asked if my work was done since my credit card has been charged. I was told that the work was done and that my cushions had been back in the store for several days. I inquired as to why I was not informed, since I could have picked the cushions up and began using them instead of sitting on the floor, and was told that they had not had time to call me. Now I've been in this store many times, and it is never that busy. This was a complete BS excuse. Nonetheless, after a couple of days I was able to get into the store to pick up my cushions. When I arrived to the store, the employees could not have been less interested, nor could they have had their noses any further up in the air. I guess I didn't look like their normal Main Line housewife demographic, despite the fact that I had already paid and had work done. When I finally got an employee to help me she retrieved my cushions from the back and asked me to sign for them. I told her I would as soon as I actually took a look at the work. For some reason, this seemed to frustrate her. When I removed the cushions from the bag that they were in, there were kind of dirty. I pointed this out to the employees and she blamed it on static electricity. How cushions could get dirty from static electricity while inside a plastic bag is beyond me. Realizing that it would only take some vacuuming to clean them up, I signed for the cushions. I then mentioned that I had never actually received a call letting me know that the work has been done which was disappointing. The employee basically ignored me. When I got home I spent 10 to 15 minutes cleaning up my brand new cushions. Since they were brand new, this is something I should not have had to waste my time on. The upholstery work itself is pretty good. But the customer service is really lacking. In the future, I would consider using them again for fabric, and maybe for reupholstery, but only with a huge coupon. And if I walked in for service and was treated the same way I was when I picked up my cushions, I would walk right out and go elsewhere. read more

Extremely expensive and horrible customer service - unbelievably rude and pretentious sales staff! I've never been to a store where the staff was so rude. After waiting for 30 minutes to even get a salesperson to make eye contact with me, I waited another 20 minutes to ask a question about a fabric - I was told "we don't make recommendations" and she then looked past me to the customer behind me and said "next"! I know my jaw must have dropped on the floor, it's probably still there! I've heard stories about this store and now I know they weren't exaggerating. Shame on you Calico Corners! (Lancaster Avenue store) read more

I was shocked when I read negative reviews of Calico in Wayne. I had had a good experience (within the past two years) that involved the selection of window treatments and upholstery for several rooms. It was hard to reconcile that positive experience with reviews that seemed too hostile to be legitimate. I had looked forward to using Calico again to finish a sunroom addition, and I decided to go back despite the reviews. I called for an appointment, to ensure that someone would be available to help me. I had a pleasant chat with Amy, who said that she would work with me. I was disappointed when weather conditions caused me to reschedule on a day that Amy did not work. Instead, I was paired with Melissa - and how lucky I was to have her. She listened as I showed photos and described my ideas about furniture and fabric. She explained the choices in customizing a piece of furniture (cushion style, leg style, arm style, etc.) and she showed me floor samples that illustrated the different style options. She assembled different fabrics that fit my preferences, and she did not rush me. When I became worn out from so many options and so many decisions, Melissa collected fabric samples for me to take home and gave me a printout of style options for the furniture. At my next appointment, Melissa helped me hone my choices and selected fabric samples for throw pillows. Then I returned for a 3rd session to make final choices. After these one-on-one sessions, I am very much pleased with the result. Melissa knew her stock, she was efficient, she was incredibly patient, and her guidance was just what I needed. As for the negative ratings, I can imagine that customers might have come in without appointments and at a time when designers were engaged with their customers. It would be disappointing to drop in and find that there was no staff available for consultation, but remember that when you are a customer with an appointment, you get the undivided attention of "your" designer. I give a 5-STAR RATING to my interactions with Melissa and with Calico. read more

I'm updating my review - In addition to window treatments, I recently ordered upholstered furniture from Calico. Again, I cannot afford an interior designer at this time so I was pleased at the wide range of fabrics Calico provides, and that the 'designer' fabrics (i.e. Ralph Lauren) that Calico offers are priced lower than the pricing for the same fabrics at two furniture stores in my area. Originally, I wanted to only purchase two wool blend Ralph Lauren fabrics at Calico and have them sent to the manufacturer (Hickory Chair and Century) for two upholstered chairs that I would purchase at a local furniture store. Unfortunately the overall price for these upholstered chairs would be a little too high because of the frames I selected at this furniture store. So, I ended up ordering two upholstered chairs at Calico whose manufacturers are Lee and Cisco Brothers along with some pillows. You get what you pay for with furniture, I strong believe. Therefore, I think Calico is a good price point for someone who cannot afford higher end upholstered pieces through manufactures like Hickory Chair, Century, Pearson, Henredon, etc, but still want a designer fabric on a mid-quality frame. You'll still receive a nice upholstered product (Lee, Cisco Brothers, Vanguard), but the downside is that Calico does not automatically select some details as standard features (such as welting, etc) when pricing, so you must be very careful when reviewing your order to make sure all details are in order! Calico is a middle man for these manufacturers so make sure you try to place your orders when Calico is running a 20-30% off sale. read more

In this day and age, you shouldn't have to wait over 4 months for curtains. The staff does tend towards the geriatric and unfriendly, but the main reason for the one star review is that this store is still working as if it is 1985 (in fact, the staff may have been working there in 1985!). When you go to the store, your order is taken using a paper form, which the staffer then takes over to an ancient computer terminal to hen peck transfer the data into an MSDOS program. You then get a printed receipt using a dot matrix printer that I think they must have found in my grandfather's attic. They tell you your order should be ready in about 6 weeks. But it's not. You then wait several months, calling about once per month to get a different staffer give you the same excuses (the fabric was back ordered, we forgot to call you, the fabricators are working on it, they were on vacation, there is a sale and volumes have been higher than expected, etc). 4 months later you are still waiting, with the sun shining in your curtain-less windows. I placed an order in October; as of January, still no curtains and no word on when they will be completed. Save yourself some frustration, just order from an online company as they tend to have much faster turn around time, less hassle and may even save you some money. read more