Very dissatisfied with the workmanship & service this business provided. Vehicle was scheduled for body work on Dec. 5, 2016 and estimated delivery date was for Dec. 27, 2017. They missed FOUR Delivery Promises and was not delivered until January 10, 2017. I had to wait two hours for them to finish it or it would have been longer. Workmanship is less than expected. Paint does not match, door does not seal properly (wind and water leaks), body work is wavy, Cab and Truck bed are misaligned, overspray on chassis, loose wires under bed of truck. Interior of door not painted properly, they forgot to replace the damaged wheel. The manager, Jacob Christianson, does not stand by his word and can not be trusted. I have waited for a week for service advisor to call me back to schedule the corrections. I'm afraid to take it back. read more

These guys were absolutely amazing and helpful to us. We had just moved here and a tire flew out of someone's truck on the freeway damaging the whole front end/windshield/top of our new SUV. They were very responsive and kept us up to date on my car. They got the work done very quickly. You couldn't even tell my car had ever had any damage. They picked up my husband and were very accommodating being that we were new in town. I highly recommend these guys. read more

Literally if I can give this place no stars I would. My car has been at this location for a month and a half. While I went up there to get my item out of the car I noticed someone has gone through my car and taken my motorcycle gear out of it. I ask an employee where my things are and they said they'll ask a technician. Unfortunately no technician had my thing and on top of that I was given a very stupid excuse about the entire situation. They told me that no one has my things because no one knew who's car this was for a while. This pisses me off because I've been calling this location every day for the first two weeks my car has been in there . It was either no answer or no one was available to help me at the time. They tell me they'll give me a call back and I never get a call back from them even after telling them nicely to give me a call back. Now at the times they would actually pick up the phone they always ask for names and the car that you own so how the fuck do you not know who's car it was the entire time my car has been up there? Everything about this place is just horrible and I highly recommend not having your car taken up there unless you like your things stolen and your time wasted read more

I dropped my vehicle off for repairs 05/08/2019 at this Caliber Collision locates at Military/1604. I was told my vehicle would be completed the following day 05/10/2019. I advised my agent I would be out of town and needed to have enough notice to get back and return the rental. Never received calls updating me in my vehicle, the withers left trash in my car. They didn't put back my wheel lock, threw the package it came in, in the back of my car. My car wasn't ready until 05/14/19. Geico I was horrible and Caliber was so quick to blame them. read more

Items were stolen from my car even after team members insured security until I could retrieve them. When I asked for help locating the items, they hardly did anything. This store has no integrity, no reliability, and should not be trusted. This company allows criminals to take what they want from people who have recently experienced loss, and are undergoing stress. Do not use their services. read more

Everything was great Josie was amazing she made the process simple and she made sure my suburban was done when she promised. My suburban looked amazing. Thanks Josie read more

So I have had two accidents and both times I have went to Caliber on 1604/Military. The staff is amazing and always go over and beyond. They exceeded my expectations. You couldn't ask for better people like Susan Varney and Anthony Verrow to handle your claims from start to finish. Their GM Jason Curd has made sure the shop runs smoothly and efficiently. They provide and stand behind quality work. read more

Well, it all started when my wife was parking our Grand Cherokee. She parked in front of a parking lot light pole concrete thingy and the car drifted when changing from drive to park causing our front bumper to flair out (having nothing of course to do with parking too close). I tried pushing it a few times but it would not go. I brought the car to Caliber Collision to get an estimate since it seemed too trivial to involve insurance. Anthony came and greeted me and looked at the bumper. He said "let me have my guys look at it real quick". I tossed him the key and away to the back of the shop he went. I entertained myself with some good ol' HGTV playing in their small but comfortable lobby. In less than 15 minutes, Anthony came back with my car and told me that one of the plastic retaining clips broke and they cut away the two remaining for that section. They replaced the clips, popped back in place and said "have a great day!". I was thinking this was going to cost at least $200-$300 dollars as anything involving cars does but he said we were good. For obvious reasons, I was very pleased with my visit and even though they could have charged a 'pretty penny' for this visit. I am thankful and wanted to share my experience. read more

I brought my car in to get headlights adjusted. I was in and out within 30 mins. They also threw in some fasteners that my car needed with no charge. Nice people and quick service. read more

Excellent customer service from Josie Hernandez, she was able to keep me updated about my car and genuinely felt like she really wanted to take care of me. Vehicle was repaired quick and I was back on the road with no worries with my worry free warranty. read more

Great communication and great work by this shop. Love the constant updates by text - very convenient. Every question I had was answered and they were done ahead of schedule. Paint and repairs look flawless. Excellent work. Thank you! read more

If we could rate this shop a zero, we would. As with another customer, vehicle promised by a certain date and 4 different times it was not ready. Hubby picked it up yesterday and asked them about alignment. Rep looked at the paperwork and said, "yeah we charged you for an alignment". They charged but didn't do it. Then my husband gets home and noticed the LTZ on the grill was gone, the grill was not aligned evenly, the hood was higher on one side, bumper did not align up right, they put the wrong windshield in. I met my husband back at the shop and by this time I had State Farm's claim rep on the line complaining to them. The Caliber rep talked to the adjuster and promised to make everything good. Of course, with enough time anyone could do that. Before leaving, the store manager came out clueless making a statement about getting tired of dealing with the vehicle. First off, if the store manager would get his lazy butt out of his office and get out on the floor with his workers, he could see what kind of workmanship is being done. If the intake reps would take care of the ordering of the parts, they might get the right parts ordered, and if the manager and the rep would inspect the vehicle prior to delivery to the customer, they would eliminate the majority of the problems their laziness creates. When we walked in to pick up yesterday, there were about 7 upfront employees including the reps and every one of them was on their cell phones. I told State Farm they need to quit referring insureds to them. People do what claims tells them to so this is not a good situation for a customer. So now, 3 weeks have gone by and we still do not have the vehicle back. I wouldn't take my grandson's remote control car for these people to work on. Sorriest place on earth. read more