We chose Caliber Collision on Marbach because we had used them before and previously had a good experience. Unfortunately, this time has been a complete nightmare. Our vehicle was not repaired correctly, and this issue was brought to Robert's attention at least three separate times. Each time, we were told that a part was going to be ordered to fix the problem. However, it apparently was never actually ordered. It has now been about a month, and we still have not received any update on when the part will arrive or when our vehicle will finally be repaired properly. What has been most frustrating is the lack of communication and follow-through. We are constantly having to call for updates ourselves because when we are told "we'll call you when the part comes in," no one actually calls. Come to find out, the part wasn't even ordered. At this point, our next step will be contacting the corporate office to file a formal complaint. We expected much better service and accountability from a company we trusted enough to return to. read more

Wish I could give a ZERO I dropped my vehicle off at Caliber Collision located at 1604 and Marbach on August 7, 2024, and picked it up on August 15, 2024. I was told all repairs were complete and that the vehicle had been fully checked. The service representative, Robert, asked me to complete a survey and rate him a "10," explaining that the score affects his paycheck. Thankfully, I did not complete the survey immediately, because that weekend I received a service alert stating that my blind spot system was inoperable. I called my assigned service provider and left a message on Monday. He did not return my call until late Tuesday. I explained the issue, and he instructed me to bring the vehicle back on Thursday or Friday, August 22. When I returned on Friday, Robert said he would have to take the car to another center for a reset and re-calibration. I left the car and was notified by text an hour later that it was ready. When I picked up my car, Robert said the mechanic test drove it and confirmed the issue was fixed. He again asked me to complete the survey and "not mention" that I had to bring the car back because it would cause the survey to fail and affect his pay. This was inappropriate and unprofessional -- especially since returning for unfinished work cost me time and money. The next day (Saturday), the light came back on again. I called Robert on Monday morning around 8:30 a.m. and was told he would call me back after speaking with the mechanic. I never heard back, so I called again around 2:00 p.m. and scheduled another appointment. Later that day, he called and said he believed the sensor needed to be replaced and that he would contact Travelers for approval. I brought my car back on September 4 and picked it up on September 5. When I arrived, the receptionist handed me the keys and said, "If you need anything else, give us a call," because Robert was not available. The following day, the same blind spot light came back on for the third time. Continued Lack of Communication: On September 8, I called the shop and was told Robert was off. I called again on September 9 and was told he was at lunch, so I left a message. I called again on September 10 and was told he had stepped away from his desk. At that point, I asked to speak to the manager. I spoke with General Manager Alexia, who was extremely nonchalant about the situation. She said she would reach out to Travelers Insurance to get approval for my car to be sent to the dealership for further inspection and promised to follow up with me. I waited weeks with no response. On September 29, I called again because I still had not received any update, text, or email. Alexia said she was "still waiting on the insurance company." That same day, my lawyer's office contacted the Travelers adjuster, who confirmed that my car had already been approved to go back in. I immediately called the shop again on September 30 and left a message for Alexia. On October 1, I called back and was told she was at lunch, so I spoke with Robert instead. Robert said he knew nothing about my car being approved to return and that Alexia hadn't communicated anything to him -- which was odd, considering I had left multiple messages for him prior to speaking with her. On October 4, Robert said he would speak with Alexia to find out what was going on and would follow up with me. It is now well past that date, and no one has reached out. Current Situation: As of today, I have received no calls, emails, or updates from either Alexia or Robert. The Travelers adjuster has already approved the additional repair, yet the Caliber Collision staff have failed to take action. I have had to return my vehicle three times for the same issue, and it still is not fixed. To make matters worse, I now feel as though I am being ignored or "punished" because I left an honest review with Travelers Insurance. This level of service is unacceptable and unprofessional, especially from a repair facility recommended by the insurance company. read more

Well, I had two previous (recent) negative reviews of Caliber. Someone from the company wrote to me and asked me to contact them via email. I did that three times, and I never heard back. I presumed that was to find some solution, but I guess I was wrong. I presumed my email went to the main office, but someone from the problem location left me a voicemail asking me to stop leaving negative reviews. They said they might charge me additional fees, even though my car is no longer there. Biggest problem was this is the same person I originally had problems with, so having that person call me didn't make any sense. She said she would charge me storage fees even though my car was at their location for an extended time because they said they preferred I leave it there so they wouldn't have to assemble/reassemble it repeatedly. I felt the VM was threatening and unprofessional, so I did not respond. It made us even angrier. I believe the theft of parts from my car while it was at CC (from both the exterior and interior) might have been an inside job, but I can't prove it. No windows were broken and no doors were damaged and the trunk was not damaged. It was almost as if someone had the keys to the car. Of course, that's speculation on my part. So, I'm stuck with a $2,000+ cost for ADDITIONAL non-collision damage and theft done to my vehicle while it was at Caliber Collision. I ended up having the collision damage repaired by someone else and it came out very well. The stolen parts and physical damage were also replaced/repaired at my expense. I'll never use CC again. My insurance company will soon be asking me to review my experience with CC and that will be fun. read more

I took my Honda Pilot in for an estimate. Cherlene called me that afternoon with an estmate. As a courtsey, they were able to buff out the minor scrathes and pop in the moulding. Took less than 30 minutes. No insurance claim was needed. Thank you, Cherlene and Caliber Collison. read more

I was told a body shop could easily replace my mirror. 2015 Silverado. I went into this establishment for a simple quote. I was informed that they wouldn't be able to schedule an appointment (to give me a quote) until April 2023. Today is 9 Dec 22. This is ridiculous. They're lot is packed full of cars, and from reading the other posts, I am glad I didn't go with them. read more

My truck shielded me and my family from a wicked hailstorm in northwest Texas last month and needed some professionals to make it whole again. My first call was to Caliber Collison near Marbach Rd /1604 and I'm glad i did... they did a fantastic job with repairing my truck by coordinating with Dent & Dings for some PDR / their in house body shop / Truck Outfitters and even coached me through setting up a rental car. My new roll-top bed cover was installed within a day after it arrived, and I made some new friends at the front desk and the nice young guy who drove me to work one morning while the my truck went to have the roll-top cover installed. Although i had a great overall experience, i do want to give a huge shout-out to Service Advisor Richard Dow and General Manager Susan Varney for personally returning my truck to my place of work after all repairs were completed. I enjoyed our visit and can surely say with confidence - you guys' ROCK!!! Thanks again for making this process/experience easier than i thought possible. Take care! read more

I do not recommend this place, for not doing everything possible to attend me, I arrived at this place at 5:30 and they no longer wanted to attend to me, even though I let them know that I chose this place to do bodywork on my car ,,, and they don't care ,, they were already in a hurry to leave even though the door says they close at 6 pm read more

My truck received damage to the bed and bumper from a hit and run. This shop is amazing. What they said would take 10 days took 5. The techs were on point. Everything was done perfectly. The staff was amazing. Trinity is the bomb. She was in depth on the initial assessment. Constantly keeping me updated. From the drop off to the pickup I was always in the loop on the progress. No issues. This is the place to go. Conveniently located off 1604 near Marbach. I can't say enough about how badass this shop is. 10/10 go here and you won't be disappointed. read more

I am very grateful my car was done sooner than stated. This location got the job done the first time. Thank you.

Josh gets 5 stars! his professionalism and customer service were exceptional and he made sure he explained the repair process in detail. highly recommend Caliber Collision and Josh read more