I cannot express enough, just how much this place put a smile on my face. It's truly hard to find…read morepeople that go above and beyond and their customer service just did that they did what they could with my door, which was a huge difference from when I brought it there with thousands of white scratches in the middle of my door. They went out of their way to help me out before I even got my estimate and it's hard to find people that'll do that for you,ones that truly go the extra mile. Your vehicle will be an absolute great hands with this company. I hope corporate sees this because they all need a raise.!

They did a good job at fitting my car in quickly and getting the ball rolling. I did not hear a lot…read morefrom them in the interim of my car being dropped off and pick up but it was quick about a week or two. I think the value was worth the price. Everyone was very cooperative in coordinating drop off and pick up.

Daughter left her car parked in front of my house, some how there was scratch on door. Made…read moreappointment at my body shop to get scratch repaired $850. When they started working on the car, they found that they could blow the paint off.Macco repaired some wheelchair damage for her before. Not knowing this, I called Ford and asked why they sold me a car that has been damaged before., it was certified by ford. then I found out thatMacco repaired side. The work was so bad. They were able to be blown the paint off. Called and went to Macco to no avail. $850 door scratch turned into a $2000 job. thank you, Macco.

My windows in my car needed to be re-sealed. It took a few days for this process to be done as my…read morecas was special. But while I waited I was provided with the best customer service. I truly appreciated how the owner, management and staff went the extra mile for me. Trista

One of the things I value the most about a business is their honesty and not just completing a…read moreservice that isn't necessary. Long story short my windshield made friends with a rock resulting in what I thought was a significant chip. I scheduled a chip repair and arrived for my appointment. The service representative took my keys and went to inspect the glass. He arrived a few minutes later and told me that there was no need to worry as it was a just a surface ship which does not need repairing. He also took the time to educate me on when a chip needs to be repaired vs not. He saved me a significant sum of money and I also learned a thing or two along the way. I would highly recommend this Safelite.

I do not recommend Safelite auto glass!! I made an…read moreappointment last week for them to come to my house on Monday (last day of vacation), they gave me a window of noon to 5pm and I asked for text updates from the technician. I never a word from the technician so I called them a 5pm and the recording said to call during normal business hours, 8 to 5 and then hung up on me. It is now 5:45 and I have not seen or heard from the technician.

Poor attention to detail. No follow through on promises. Staff was not helpful. Owner rude and…read moreuncaring about customers happiness. Cannot recommend since there was zero follow through even though we were told he would handle it. I recommend taking your business elsewhere.

As much as I would love to give these guys 5 stars, I just cannot. The lack of communication in…read morethis process made this incredibly frustrating. They failed to tell me they had actually scheduled my car's appointment even though they said they would coordinate that part with me, which I didn't know until I missed the appointment. Ultimately, it took another 2 months to get my car on their schedule. Now the day I go to drop my car off and pickup the loaner is even more fun. The loaner car had been dropped off that morning after being in a "hit and run". Jim's Auto Body employee informs me its completely drivable, which is was. Then I get in the car and it reeks of cigarette smoke and the "service fuel filter" light is on. Now lets fast forward to the day I'm supposed to pick it up. Not only did they not call me, I called them to find out that it will not be ready for another 2 days. Again, the day it's supposed to be ready, I'm the one calling them only to find out it needs another 2 days before it's ready. Now the day comes for the third time, is my car ready? Oh would you know, it'll be ready just before 5pm on closing at Friday. Which inevitably means I cannot pickup my car until the following Monday. Here we go! Lets pickup the car, finally! It's done when I get there! It obviously smells very chemically due to having fresh paint, ok I get that. They left their dust and whatever mess it may be for my cleaning detail, thanks. The best part? I went to fill up the gas tank and had to the pry the cover open because it was taped shut still from being painted. Does it look better then it did when I dropped it off? Yes. Annnd don't forget the fun 3% fee when you pay with credit card, which adds up rather quickly when you have a lot of work done! Thanks guys. Just work on your COMMUNICATIONS!!!!!!

Jon and Kevin were so courteous and thorough, and fixed my dinged-up fender like brand new. The…read moreturnaround was so fast, my head is still spinning!! The value was exceptional, and I am forever grateful!! Thank you, Tender Car.... !!

Matt And Ryan was great all the staff was courteous and polite they even took some money off my…read moredeductible. Not too many businesses give great customer service these days I would def recommend this place they also go over and beyond to detail your car

My 60k mile service on my eight-year-old Prius wagon got off to a good start: the service advisor…read moregreeted me promptly and gathered information about the vehicle and my plans to stay while it was being serviced. He explained what was happening over the next hour, and he let me know what else would be checked on in case anything was out of the ordinary. After about 40 minutes, I got a text with a link to a video explaining what the technician had examined in the car. It showed some additional repairs would be needed soon. Zee then came out to explain anything I needed to know about the recommendations in the video. Since I didn't have time for the additional repairs, I explained I'd be back in the next week or two. Zee said they would finish up my car in the next several minutes and then I could pay my card in the service area. I was in and out within an hour. The wait was made easier by the subdued pace and volume in the enclosed waiting area. I easily found a table where I could do my work as I waited. Thanks, Zee.

I booked an oil change weeks in advance, the day before the appt, I called to confirm. The…read morevoicemail said they would call me back. They never did. When we arrived, we asked them to check the headlights and air conditioning. The rep said it would be an additional $360 and $120 respectively to do so. We declined. We asked them to put the keys in the car and leave it unlocked as we would pick it up after they closed. When we got there the car was locked. The sales team called the rep to determine where our keys were. He told us he locked them in the car. We had to drive an additional 40 mins round trip to get a spare set of keys (luckily we had one) otherwise we wouldn't have been able to pick up the car until Monday, the day after my son had to be back in Iowa for work. We will not return.

My experience with Crash Champions was nothing but positive!…read more Ryan's timely communication as well as professional advice were very much appreciated - especially so because of the stressful circumstances we were faced with. He expressed confidence that all would work out fine and indeed it did! The work was completed in a timely manner and the car looks great! This auto body shop has a long history of providing quality workmanship and responsive customer service ... all at a great value. Ryan's advice made an easy decision to save on costs and actually speed the repair time. What a great stress reliever! I'd also like to thank the lady (sorry I didn't get your name) at the desk for making the initial process of turning in the car fast and painless. Everything was explained to me in an understanding and friendly manner. Thank you so much! Finally, when I picked up the car, Sean was great with providing me everything I needed to know about the car and did not hesitate to tell me that should I have any questions I should feel free to give him a call. Really, the team at Crash Champions earned my praise and you could tell they wanted to get the job done right. Customer communication is one of their top priorities! Thank you all for your friendly manner and quality service! Matt/Brittany

Crash Champions,…read more Your 1 job is to repair cars and to therefore mitigate situations with customers. I have expressed my strong disappointment with your poor business ethics and will pass that along to my sphere of influence. Unfortunately that means that I will advertise to not use Crash Champions rather than to utilize Crash Champions. As a customer, I was recommended to you, came in to you, was estimated by you, and set forth to repair with you. Circumstances in our unpredictable family life came along. We communicated about reschedules and then 2.5 weeks ago re-initiated repairs. Within 18 days Crash Champions still did not have 1 part ordered or had any schedule to repair our vehicle that was already on file. The parts had been on site, sent back, and then NOT re-ordered. The worst business part was how, as manager, Ryan Gibson did not communicate ANY of this until he had emotionally told an unvalued customer that he felt "hung out to dry" (accusatory wording). Furthermore, as an excuse Ryan Gibson and therefore ALL of Crash Champions refused service and issued refunds without notifying the customer that Crash Champions allegedly "couldn't get parts". Crash Champions has 1 job and customer service obligations that go along with fixing cars. Crash Champions Manager,-Ryan Gibson your leadership grade is an F- Dr. Howard

The Service Advisor was helpful in explaining what my vehicle needed & patient while I made…read moredecisions on the repairs. He was also aware of my time as I wasn't aware a recall needed to be done also Thank you

I think Heiser Toyota is a great place to buy a car. But their service department is NOT where you…read morewant to take your car. We have 2020 Rav4 which now has 82,000 miles on it. Whenever my wife takes it for oil change and tire rotation they try to sell her all kinds of bogus services. They started this when the car had about 40,000 miles. I think they proposed $1200-1400 in maintenance services over and above oil change. At 60,000 miles it was about $1700. Today at 82,000 they proposed services totaling $1,877.60. Attached is proposal. Now i have looked at Toyota's recommendations in their manual. Most of these either aren't on there or they come at much later mileage. Toyota is supposed to be one of the most reliable cars needing very little in repairs or maintenance. This dealer thinks some of these should be done every 30,000 or every 60,000 miles. See their notes on what they proposed. Dynamic engine restoration for $600 - what the heck is that. I worked at a car dealer many years ago - dynamic engine restoration is a scam of epic proportions. I have a 2017 Tundra and a 2011 Prius that i take to a different Toyota dealer. They never ask me to do any of this. I personally think it might be that my wife takes her rav4 in and they figure they can suck her into doing this junk. That is offensive all by itself. But to take advantage of anyone by trying to scam them into unnecessary services is Completely Unacceptable. I've written to Toyota - they referred complaint to dealer and couldn't even be bothered to respond. So I now have to resort to warning people in reviews not to waste money on garbage services. I think a letter to Toyota in Japan might elicit a different response than Toyota USA. I love my Toyotas but I think these service scams that take advantage of people thinking they need this stuff should be investigated.