While my mechanical problem was not resolved, I do give them 5 stars for professionalism and…read moreservice from my first phone call to the last phone call. I was on a 600 mile roadtrip when my car overheated. The diagnosis was difficult and when I got home, the overheating was back. Long story short, they refunded my whole bill including the new part they put in. I appreciate your high ethics Noble Mechanic!

It was very respectful when I first called up and they made arrangements to get my vehicle in the…read moresame day to get assessed and they did, even though they was kind of booked they contacted me about what all was wrong the estimates very good with communication I dropped it off they gave me an Uber back to my home they stayed in communication with me as the repairs took place and what they found and they was very reasonably priced very friendly and when I drop my rental car off at Enterprise they once again pick me up from Enterprise brought me back I paid for my repairs and left with my vehicle and I have had no problem since. Plus now I know anything else that might need further repairs in the future related to my vehicle. The customer service after I paid even came around and shook my hand very respectful very nice I would definitely go to them again.

Why would someone who lives over 100 miles away leave a review for Monticello Motors? Here's my…read morestory. After Thanksgiving break, on their way back to college from Chicago to Columbus, my daughters were involved in a highway accident that left the car undrivable. (They were unhurt.) The vehicle was towed away and eventually made it to Monticello Motors for a repair estimate. From Chicago, I called and spoke to Grant. I told him my car was going to be towed to his shop and before I identified myself he rattled off all of the details from a message he must have just received from the insurer. Before I had to follow up, he called me, told me the cost and predicted, based on experience, that the insurer would likely consider the car a total loss. He was so kind about it. I'd never been through something like this and he explained to me exactly how the process plays out and what to expect. He told me he'd ship me the license plates (I hadn't even thought of that) and anything else in the car and said the cost of shipping wasn't much and he'd do it for free. I offered to pay and he refused to accept payment. He also told me to be sure to call him once I had settled on an amount for the car with the insurer - that he wouldn't release the car to them without my approval. He owed me nothing at all. Let's face it, the insurance company was the one paying him, yet he treated me like a longtime customer. Though he didn't say it outright, thanks to his explanation about the process I realized that the amount the insurance company offered me is a negotiable amount and I ended up negotiating and receiving over $800 more than the original offer. If you live near Monticello I think you'll be thrilled with the level of service you'll receive.

We've put off fixing all the big and little dings our car has gotten over the years from the valets…read morewho park our car in our condo complex in the city. Nothing is worse for your car than having Chicago valets park your car daily, and parking your car daily on narrow Chicago streets. Finally, we couldn't put it off any longer because our car was now 6 years old, and there were two gouges so deep, they were starting to rust. We only have one city car so we stressed to the owner of Monticello Motors how we were on a tight schedule and needed the car back in a couple of days. He offered to work on the car over the holiday weekend just so we would have it back that Sunday night. We were wary of what the price would be since there was also a huge dent where the valet had wrapped the backside of the car into a cement mullion, and we didn't want to replace the two panels affected. The owner assured us he would do his best to bang out the dent, buff and paint it where it would be noticeable on close inspection but a huge improvement over what it looked like now. He would also take care of the two, deep long gouges and offered to fill-in all the little chips of paint missing on the hood from where tiny rocks hit it on the interstate. All this, and he was only going to charge us $600.00. It seemed too good to be true, but true to his word, he did everything he said he would do, better than we thought possible, over the holiday weekend and in time for us to go home on Sunday night all for $600.00. Wow! Everyone we met at Monticello Motors was very nice, but we especially enjoyed talking to the owner who is himself a transplant from Chicago and worked for years at the dealership where we purchased our car. That gave us extra confidence he knew what he was doing and a professional to boot. I can't believe we can get this kind of service in Monticello for such a steal.

I was from out of town with a check engine light and misfiring problem on my 2022 Ram. The service…read moretechnician came from the work area, diagnosed the problem and test drove it all within 30 minutes. A truly outstanding experience with mechanical knowledge and dedication to customer service. If I lived here this would be my go-to shop for auto service, we are very grateful for getting our truck back on the road to Georgia!!

I have been a customer of jarrells auto repair for many years and my dad before me..I can always…read morecount on them to fix the problem not only in a timely manner but I trust my vehicle when I drive away. They treat me like I'm family and makes me feel valued and respected, thanks so much to Stacey and Aaron and pops.. Taking care of me and my families vehicles and never taking advantage like I've seen many other shops do. You guys always have the right mind set to accommodate your customers and we appreciate it!!!!!

I've used moose many times over the years (seems deer like my vehicles). He has always treated me…read morefairly and his work in impeccable. Highly recommend

Fixed a plastic fender bender on my truck he was fast and looks perfect really professional and…read moreHONEST hopefully will never have to have bumper straightened I would highly recommend MOOSE

$239 for a detail that when complete looked like they used the vacuum at the 7-11 and ran it…read morethrough a gas station car wash. Upon initial inspection, very surface, it looked good. They had the car on a Friday, I dropped it off on Thursday evening. They never contacted me that it was complete so since they close at 4pm on Friday I showed up. The car was not finished, but they did not ask to keep it an additional day. They just set it outside, took the money and considered their work done. Upon closer inspection between the seats and console it had not even been vacuumed. That's distressing since the carpet was "shampooed"...so now we shampoo over debris and dirt? The interior surfaces were no more than wiped with something like an Armor-All product. The wax job, a week later doesn't even bead up water. I wouldn't have written a review, I would just never go back but yesterday I was packing for a trip and looked under the back seat and found debris, hair, and dog biscuits. Full disclosure, I bought the car used and have not had a dog in this car. This is a lesson learned, never again. They had offered me a 10% discount to do my second car...uh, no thanks. Another $200 for a job that I can complete at a self serve carwash. I'm good. I advise you, check everything, I did not. I trusted them to be honest, respectable and professional after reading reviews. They were none of this. I hesitate to post this review as I don't want to hear from them and I simply don't trust them to do it any better if they offered. Buyer beware. On a positive note...Wanda working the office was a complete joy, its a shame their work was so poor.

Customer service 2/5 rude man on pick up . "You had a gift certificate here you go" No Ty or…read moreanything. Fibers in grill and decals. Water spots Detailing marks everywhere. Residue everywhere. This was my $189 birthday present. For the best I was more than disappointed but the rude man was unnecessary.

Bob did a great job for a reasonable price. My truck looked great. Bob has been in business for a…read morelong time and I have used his services a number of times. Always quality work for a fair price

Omg! He was a life saver. Got a flat tire in the middle of the night on my way to Florida and found…read morethis towing/repair company and he fixed my flat and patched it up really fast and super affordable. Very friendly professional guy. Life saver of a company! Thank you so much! Got me on my way within 20 minutes.

We burnt up our starter while towing our 36 foot travel trailer. D & B came and towed our SUV AND…read moretrailer to their shop, replaced the starter and got us back on the road in a matter of 2 hours. Their price was so great we had a hard time believing it. They were awesome. We had our two young kids with us and they didn't blink an eye when they were hanging out in the garage while our truck was being fixed. Great people! Great service!