Fast repairs 10 days total rear ended replaced tailgate and bumper great job explained everything along the way. The other drivers insurance paid for the repairs and the rental car which was gotten through the collision place. read more

Caliber Collision - Body Shops Near Me - Kissimmee, Florida

The worst collision repair experience I could imagine. The vehicle was dropped off for minor damage to the fender and the bumper, and a cracked headlight. The insurance company of the vehicle that hit me referred me to this shop. Do yourself a favor and go somewhere else. I waited almost 3 weeks to get my car in, they had the car over a week and it wasn't ready on time. I got the car back with grease on the windshield, bumper and mirrors. Disgusting. That night I drive the vehicle and the high beam is aimed at the ground. I stop back and they adjust it. Now the high beam is correct and the low beam is aimed at the tree tops. They adjust it again so it blinds oncoming traffic. And for several weeks people flash their high beams at me at night. Finally they get a replacement light, and I come in to have the light replaced. They return the car to me, with warning lights on that I have lights out. I should have taken it to any other repair facility. They blame everyone else for everything, the dealer for the light, the grease they don't even address. Also, if I didn't make calls to follow up, I probably would never hear anything back. But hey... free coffee. read more

Horrible service, they didn't know how to cover the areas that didn't have paint with tape and paper. The rear bumper of my car looks horrible. A pre-kindergarten student with a crayon would have done it better. They installed a used taillight and weren't able to put the bulbs in. They delivered a vehicle to me without taillights. The manager doesn't understand body shop or customer service. Anyone in a garage with ethics does a better job. read more

Do not take your vehicle there as they will get the most money from the insurance company and do the bare minimum to make it look half decent. When the repair fails as they did not do it the right way to begin with they will try to open a new claim on your insurance instead of admitting to their crappy work and repairing their mistake. Find a good reputable shop and do not bring them your business! read more

Another car side swiped me & my car was unable to be driven. Took it to Caliber Collision after reading reviews and WOW! They are amazing! Kept me in the loop through every repair AND cleaned my interior upon pickup. My car is like new & smells great! Thank you to the team for fixing my car in under 2 weeks! You guys are amazing! Plus the life time warranty doesn't hurt lol read more

Caliber Collision - Body Shops Near Me - Kissimmee, Florida

I wouldn't even give them 1 star. Carina in the front office is disgustingly rude and needs lessons in basic customer service. After insurance suggested I take my car here, I quickly realized their service is sub par. I initially went just for an estimate, however when I got there they said I didn't have an appointment. Yet I did, they just made my appointment for a different day than what they told me over the phone and they tried to make it my mistake. Rescheduled, went back in a week later. For another estimate appt, instead they tell me now it's a drop off appointment. Even though my car is driveable and I could wait on the parts to be delivered, Carina tried telling me it's because my insurance won't allow them. Yet I had my insurance agent on the phone listening to her. My insurance agent then told me to just ask for my keys back and that they would set me up with another body shop. This place is a joke. They had well over 50 cars on their lot, just sitting there not being worked on. Don't take your car here. read more

No integrity, no honor, no class. It's smoke and mirrors at Caliber Collision and not the good kind. They give a decent first impression but after that it quickly falls apart. Messages are taken but not returned. Communication to the customer is totally absent. But they do let you sit on-hold and get disconnected after 10 minutes. When you call back, they also let you stay on the phone for 30 minutes while they fumble around trying to figure which way is up., And when they screw up - and they did - they don't apologize, they just get abrupt and rude and act like nothing happened and bark at you like it's your fault (classic transference). Two weeks after being told it would be two days for a part to come in, after my THIRD call and not finding my order (my order fell out of the system - how did they place a part order for if I wasn't in the system?), they said they had the part and it had been sitting there for days. When they were going to call me and let me know that? I was fed a total crock about the delay being because of my insurance company which had no basis in reality because I never gave them my insurance company's information (their quick claim process had already paid me for the part). And when I tried to follow up, they acted like I was wasting their time. That is not how you run a business and if that's how they are with getting a customer in, can you imagine how poor the quality is of their work? Can you imagine how bad it will be after they continue to screw-up and blame you? If you respect yourself and your money don't go to Caliber Collision because they certainly won't respect you. Oh, and 4 days later, they still haven't called me to set a time to do the work. I guess I fell out of the system, again. read more

Fred is Such a nice Guy..Definitely Went Above and Beyond to Service a Few Scratches on my Car.. I went in and Greeted the Friendly Receptionist..Fred Came out checked the Scratches.. Everything was Done in 1 Day! Amazing Service.. I will definitely be back to this location if I need car service in the future!! read more

The service with rental car was very good, but they said 4 to5 days and on the 5th day they didn't even start working. It was a total of 10 days. When we picked it up a piece of metal was still sticking out, and the patch paint looked like a 5 year old painted it. You can see where they tried to buff it out and paint. They don't even have the right color. I made a claim with my insurance and I will let them know of the poor work for the amount of money it cost them and my deductible. R. Peck read more

I took my Pontiac solstice in for repairs on the rear of the car They put a rear bumper cover on it that is waver than the ocean They also lost parts that they are not able to order because they say that GM no longer supply They also haven't lined the the body panels up properly They haven't straightened the trunk where it was warped in the accident They haven't adjusted the top where it was misaligned in the accident I have worked on cars for over fifty years and never herd so many excuses for not doing your job If you can please do not take your vehicle there for repairs read more

Overall, very unimpressed with this business. Our insurance company approved them, so we went ahead with the repair through them. I needed my whole front end redone, and although the repair looks alright over all, we've had a lot of trouble with this company. The original estimate for time was 9 days, and it ended up being 15. This would have been acceptable had they communicated with us at ALL, instead we spent every day wondering if we'd be getting the phone call to pick it up, or we were the ones calling and harassing just to get an update. They offered to pay for a rental car after we called and asked for the 3rd time, and at this point the car only had a couple more days until it was repaired. That type of customer service would have been appreciated had they offered it the first 13 days, I didn't see the good in having a rental after going without a car for two weeks already. As for the actual repair; the hood was poorly adjusted with gaps on the side and in front, making it uneven with the bumper. They scratched my window tint on my driver's side, didn't touch/repair/replace scratches on my grill and told me it was because "you had plasti-Dip on it". What? Also, after having it for an extensive amount of time, they were somehow unable to complete the repair, and they glued two parts from the destroyed plastic bumper back onto the new one. There's little scratches and a tiny dent in my brand new bumper, and with the amount of money they're charging our insurance, I don't believe their work has lived up to the cost. Aside from already dealing with the headache of being without my car for 2 weeks, I still have to take it back so they can fix their mistakes. If you have another option for a repair shop, I recommend doing research on them and possibly saving yourself some trouble and going with someone else. read more

Customer service is awful here!! If you can go ANY place else, GO and don't look back. Insurance sent me here after an accident. First time was an estimate, which I waited forever to get help, no one even knew I was coming even tho I showed them an email with my date and time they sent me. After dealing with that process, they finally gave me an estimate. Had to wait almost 2 more weeks before I could drop my vehicle off, mind you I was driving around a damaged vehicle. On drop off day, again they asked me multiple times why I was there, who insurance was, did I already have an estimate, etc. feeling uneasy about leaving my vehicle I did anyway. A week went by and I finally received a text that it may be ready in a few days. Called on that day (today) and was told maybe this afternoon. Showed up to pickup my vehicle and waited. And waited. And waited some more. Could hear one guy on phone in back while 5 others came in and out and said someone would be with me. 19 minutes later the woman who usually runs the front came out but refused to make eye contact. She told me I could sit and Carlos would be with me when he was done. Another 7 min went by and finally he came out. I was beyond pissed. We went out to view my vehicle, I squatted down to inspect the bumper since I saw a huge scratch on it. He immediately asked "what are you doing? We fixed that." I told him I wanted to look at it all and make sure it was fixed before driving off. I whipped out my phone to call my husband and he seemed tensed at that. I went thru what all Carlos told me was fixed and that it seemed to look ok. Hung up, went back in for paperwork and then came out and around the side of my truck to find a huge scratch down the fender/above tire wheel. I tried rubbing it out but no luck. That wasn't even part of the accident area. I will find someplace else to get it taken care of after the crap service from Caliber. DO NOT GO HERE if you can help it. read more

This isn't my first visit and probably won't be my last. I take pride in maintaining my vehicles and whenever any one of them gets a "boo-boo", I go straight to Caliber to have it restored to new. They've NEVER failed me in the past and I know they'll be there for me again in the future. THANK YOU!!! read more

they take forever, they Ordered the wrong parts, I need my car back by a certain day it's passed that and I still have no car. How do you possibly get the wrong part if you have the model and the make of the car it isn't rocket science. I need my car back I have a life. read more

The people were nice but service is very slow. They ended up having my car for two weeks and the main problem I pointed out to them was still not fixed. The things they did fix took way to long for the minor of damage I had done. read more

Excellent, professional service. Took input car on a Tuesday, got it back on Saturday. Beautiful job, good communication. Highly recommended! read more

The customer service girls are great, but the speed of the work sucks! If you need your car back within the year, good luck! Their mechanics drag their feet or just don't work! read more

Their representative Johan Hernandez from the Kissimmee office was extremely unprofessional and didn't even return my calls. My son went in to get an estimate and he came out took some pictures and said he would get back to my son. He never did. I called State Farm and when State Farm reached out to Caliber there wasn't any information regarding my son's car. When my son called back for the 3rd time the only thing Johan cared about was whether or not we were going to do the work there. How the hell is anyone going to make that decision without knowing the cost since we were paying half. No integrity because whether or not we do work there should have no bearing on the ESTIMATE!!! read more

just wanted to express my gratitude to Mark for job well done on my daughter's Mazda 2. I received daily updates. Vehicle was done on the day when Mark told us from the beginning. great job. Thank you Mark read more

I cannot recommend this collision center on John Young Pkwy, Kissimmee, FL. People are very friendly but what should have been a two week job is now over a month and I still don't have it back. Be very prepared to wait and because I didn't have rental car insurance its costing me $20/day. read more

I had an opportunity to read the posts on here and contrary to what I read on here this place is amazing! From the front door customer service to the managers to the rest of the staff. My experience went smoothly from the initial insurance dealings to the dropping off of the car for repair. The staff was very sympatgetic to my needs. I got rear ended by a truck just as soon as I reached Florida soil from North Carolina! What a welcome to Florida! I also had a car rental company waiting for me when I got there! If you ever get into a car accident Caliber Collision is the place to get all of your car care needs met! Ask for Jorge!!! He was there every step of the way! The nice thing was that he walked outside with me to make sure that I was pleased with the work that had been done to my car! Keep up the good work guys! You are awesome! Thank you for being there at the time that I needed you the most!! read more

Definitely not happy with the $17,000 repair they did on my new truck. It took them around five weeks to do the initial repairs. When I picked it up the first time, there was additional damage done to it while being repaired. It went back about four times and took an additional two months to finally get my truck looking like it did before the accident. Every time I picked the vehicle up, it had other damage done to it or wasn't repaired properly. I was told lies, in emails, and believe that they just do not care about their repairs. I have emails and pictures to back everything up. Definitely do NOT recommend them. read more

i had used this shop in the past when it was o'berrys and now i have used it since caliber took over and the service sucks i was sent by my insurance they fixed the car fast but i have had nothing but trouble six months later and my car still isnt working right they said they orders my air conditioner i tried to reach them for six months no response and then a new manager said theres nothing wrong with it after they collected close to 10,000.00 dont use them go somewhere else read more