Neighbors and colleagues agree, my repair looks budget. My car is 8 yrs. old with just over 30,000 miles, garage kept and very loved. I'm 50+ and had several cars repaired over the years. By far, this was my worst experience ever and it was just for some mild hail damage. Each time (seven visits over the course of almost two months) I rolled with the inconvenience but I wanted my car done right and was willing to do what I could on my end to make it happen. Through all of this, they were very polite and accommodating, but just couldn't get the job done right. I went here for the Travelers Concierge Service. Unfortunately, each time Caliber and the Travelers on-site adjuster made me feel I was being much picker than the average customer with my concerns. They always had great excuses as to why things were missed or not done right and in the end, Caliber finally told me that anytime they repaired a car it was going to have an orange peel finish in the paint because finishes l was looking for (to match the rest of the car) was a production or showroom finish. My truck had more extensive hail damage and I took it somewhere else and had a great experience and repair job. Now, the same place has looked at my car and assured me that they will make me love to look at my car again with pride after their repairs. If you love your vehicles, as I do, then please take the time to look around and read reviews. Don't get suckered into the convenience of the concierge and repair service combination. read more

Thanks Caliber Collision. You have earned my support and bit of loyalty. Those who would like to take your auto to them, please do so without hesitation. Here is my story: I am a new customer and took my Camry for a front bumper body work a week ago to Frisco shop after reading reviews. At first the paint work did not meet my expectation clear and loud. As it involved my insurance company, I took the matter to them as well. My contact, Jesse, at caliber, was very polite and courteous while explaining. Apparently, the rules laid out by insurance company did not allow them to paint the left out portion. Here comes the magician Tom, senior manager of that facility, later telephoned me that he will take care of the paint issue but wanted me to be a happy and satisfied customer. I politely declined as the matter was with the insurance company. Despite my refusal to take his free offer, he took me by surprise. He called me after it was scrubbed, repainted entire bumper. They did an outstanding job. I am scrambling for superlative words to express my gratitude. From start to end, the entire caliber collision team (both customer facing and behind the scenes team) were pleasing, courteous and professional in every way. They ensured that the customer should be happy and satisfied, when they leave them. Thanks Caliber Collision. You have earned my support and bit of loyalty. Those who would like to take your auto to them, please do so without hesitation. read more

My wife was driving through a monsoon last Sunday and hyrdoplaned into a wall on the George Bush. As we pulled under an overpass, we got out and found there was much less body damage than we expected - but the truck was obviously not running right. I called Shaima early Monday morning, and she directed me how to get an appointment on-site with my insurance rep that afternoon. Kathie Trejo met me at the covered drive and immediately went to work - inspecting the underside of the car, noticing shifting parts and had me on my way in a rental car within 15 minutes. The next morning, I received an estimated cost and completion date of the following Tuesday (mainly because we had bent the rear axle). Kathie was very professional and called to see if I had any questions, and also mentioned they 'might' be able to get the repairs completed sooner if all parts come in. Shortly after lunch on Thursday (3 days with the car!), Kathie called and told me they were done. I couldn't believe it. When I picked up the car, it looked and drove like new - they paid attention to every detail to ensure we drove away happy. I hope I never have to deal with another collision center again in my life, but will definitely return to Caliber Collision on Preston Road in Frisco if I can! read more

AVOIDDDDDDDDDDDDDDDD!!!!!!!!!! Again, I wish I could rate them negative stars. I got into an accident last month and because we are in the midst of hail season, a lot of repair shops are very busy. I found Caliber collision that had appointments available the same week. Inspite of reading bad reviews, I decided to take my car there because of urgency. When I went to pickup my car after the repairs "done", I saw the windshield was cracked!! I mentioned this to the service personnel and he almost tried to get away with it saying it could not have been related to the repairs.... Ya right!!! When I drove the car on the highway, it started shaking bad. I reported this to the shop and they said it again could not be related to the repairs...... My car was driving perfectly fine before taking it in the shop. They messed it up and won't fix it. They don't know their work and are liars.. EDIT: After repeated phone calls, they finally agreed to fix the windshield but not the car shaking that they caused. When I went to pick up the car, the service personnel (Matt) told me before leaving: "GET OUT OF HERE!!!!!" That's the first time someone told me this in my life... AVOIDDDDD read more

I cannot say enough good things about Ron Grafflin over at Caliber Collision on Preston Road in Frisco. From start to finish he treated me as though I was the only customer in the place even though I was one in a hundred. The care and concern to make sure that I was a happy and satisfied customer was there from start to finish. He went way out of his way to go the extra mile to see to it that every little detail was taken care of so that when I got my vehicle back it looked better than new. The quality of workmanship was excellent. I highly recommend Caliber Collision. These people are PROS at auto body work. When others said no, they said YES. Caliber is the place to go to have your car fixed and if you can get Ron to help you out even better. Thank you Ron for a gorgeous job and thank you for taking such good care of me. You really know how to treat your customers. Keep up the great work! read more

Wow! Caliber Collision was fantastic! With so many repair shops in the area it's hard to know which one to choose and ultimately trust to do a good job. Our representative from Travelers insurance recommended Caliber so we made the decision to bring our Toyota in for repair. We were involved in a slow moving accident and needed the front right portion of our vehicle repaired. From the moment we arrived we were taken great care of and everything was explained to us clearly about the timing of the repair and when we would expect to get the car back. We got the car back within just a few days, it had a spotless wash and vacuum done to it and the repair was awesome! Kuddos to Brian who works for Caliber, friendly and professional. Thanks Caliber for a job well done. read more

My son accidentally jammed my car door and it no longer would shut correctly. Just a slight bend on door hinge but nonetheless expected to spend $300 to $500 to get it adjusted. And on my dollar. Well much to my surprise Manny Quintero, a wonderful service advisor, Looked it over and said @can you give us 5 minutes" - and we'll fix it. I said sure. How much. His answer made my day - "nothing sir. Just an easy fix. We'll cover it for you". And then he sees a small scratch on my side panel. He says: "we'll fix that too while we're at." That stuff doesn't happen much anymore these days. While I hope not frequently needed, but I suspect it will be with two new youth drivers in my home - Manny Quintero - just earned a collision customer for life. Thanks! read more

Without a doubt, the best experience I've ever had with a repair shop be it body shop, mechanical, etc. The communication channels were outstanding as I was kept well informed with bi-weekly updates on the status of my truck. Caliber Collision has a rock star among their ranks with Kathie Trejo who made my experience what it was and should be commended for her professionalism. We all know how hard it is to replicate and match factory paint, well I scrutinized the hell out of their paint job and couldn't find any flaws at all, especially "orange peels". If there were a 6 star rating, Caliber would damn sure get it from me. read more

I was so impressed and grateful for the quick and kind service they provided at this Caliber Collision! After I woke up to find my white Equinox spray painted hot pink on most all panels I was so upset!! They got me right in and completely took care of me! They got ALL the paint off, washed it and even cleaned the tires and the interior! I thought it would have to be repainted and be in the shop for days but it was done first thing the next morning. I was beyond impressed with their kindness and efficiency as they put my car in a much better place! I will definitely use them again and highly recommend!! read more

I had a new SS Camaro that was a few thousand away from being a total. I was very skeptical on how well Caliber would do on the repairs since the whole right side of my car was gone and the airbags deployed. All I can say is when I got the car back I looked it over for quite a while and also had one my body shop friends look it over after I picked it up. We could find nothing wrong with the car. All gaps, paint glass, etc... was in perfect condition just like the day I bought. great work, great customer support, and very pleased with the "eye for detail" when it was time to pick it up. read more

What an experience! I could not have asked for better service, from the rental car to the professional work these guys are top notch! I did not have to worry about a thing through the process and even got ample updates as the work was completed. Caliber Collision went above and beyond my expectations and I would recommended them to anyone! Thank you to the team who handled my repairs and everyone at Caliber Collision, you should be very proud of the work you do and the operation you run! Well done! Thank you Jacob Talley read more

I had a lady decide she was no longer turning left and decided to come into my lane causing damage all the way down my van. I took my van to this Caliber location because I have heard great things about them, I worked with Kathie and throughout the entire process she kept me informed and answered any and all questions I had. She was FANTASTIC! The entire staff was amazing and great to work with. I'm glad to be back in my van and will recommend Kathie and this shop to anyone! Thanks Caliber! read more

The level of professionalism is superior. My service advisor Kathie was extremely professional. From beginning to end she kept me informed on the status of my vehicle. She promised my vehicle would be ready by Monday but could possibly be ready by Friday. On Thursday she called me to let me know that my truck was ready. She stayed late that day just to wait for me. On the other hand, my truck looks fantastic. I will recommend Caliper Collision to all my friends and family. read more

Kathie at Calibur Collision is the best. She explained how they would be fixing my Telluride. She kept me informed throughout the process and the work was completed right on time. Kathie even delivered my Telluride to my home AND put gas in the tank because I had left it almost empty. PLUS they cleaned the outside and inside! It looks shiny and new! Won't go anywhere else to have work done on our vehicles. Couldn't be happier! Julie in Plano read more

I have a 2005 Chrysler 300C and love this car. I want to keep it as long as I can. I was involved in an accident and brought it here for repairs. Nobody wants to be in this situation, but Caliber made it the best it could be for this situation. They helped with the insurance and a rental car. When I got my car back, it was like it was brand new. Definitely recommend this place if you need to have body work done. read more

Stopped by today as I had rubbed my fender up against my garage door and it left a streak of white. Was hoping they could maybe buff it out. I spoke to Pho Tran, Service Advisor. He said he'd try to get it out with some remover and, after waiting just 5 minutes, he got it completely out! Great job and I really appreciate the fast, courteous service!! Definitely recommend this location and Pho Tran!! read more

My vehicle was just repaired by Caliber and I couldn't be more pleased!!! I was very impressed with the customer service and I they always made it a point to give me a call to let me know how the repair process was going. The staff was always very professional and I felt like they were looking out for my best interest. I would highly recommend Caliber Collision to my friends and family! read more

I was at CC in Frisco Tx yesterday to see if they could rub out a scratch in my car. Andrew B. was very helpful and was able to get out the scratch and did not charge me for it. Very professional team. I have used them in the past when my car was totaled. They were able to confirm I had all the equipment on my car so I could get a higher value for my Jeep. I recommend them. read more

A neighbor impacted my vehicle head on as I was yielding for her to enter our buildings parking garage. Kathie Trejo was my Service Advisor and her service was superb. She kept me posted with regular updates and went above and beyond to ensure that my car was restored. The technicians did excellent work. I rate the service 10/10. read more