If you have some simple auto body work that requires repair, they are excellent. They are very pleasant to work with and do a great job with communicating and providing status reports. But if you have mechanical damage, especially with the electronic and computer aspects of today's vehicles, the repairs are beyond their capabilities. They were unable to even diagnose issues with our temperature sensors after the front end of our truck was torn off by a reckless driver. Date of accident was Dec 4th. We finally had our vehicle in February. read more

Husband got in an accident. He was not at fault. They called and said the car was ready after he had already turned in his rental. He started driving and realized, all but his drivers window was unable to roll down which was a result of the accident. This is the 2nd accident that he was not at fault and insurance is covering it. However, having to continue to pay for deposits for rental cars and $500 deductibles are expensive, having to fill up gas for 2 separates cars is expensive when gas is $6 a gallon, especially in this economy, so once Caliber reaches out to him to get his car fixed, we've decided he will ride the bus until his car gets fixed. Wished they would have checked the whole car before telling us it was ready. Definitely an inconvenience and they have not reached out to bring the car to get fixed. read more

Big thanks (and virtual hugs) to the staff at the Auto Center Caliber Collision for fixing my left-front fender-bender Corolla quickly and at a reasonable cost, aided by my loyal stand-by insurer, State Farm. Special thanks to Sean who shepherded the procedure in a friendly & efficient manner and also to Joanna and Shaila who signed me in and signed me out. This is my second fender-bender repair here at Auto Center and though the folks and service were great, I hope it's the last! ;-) read more

Great service, works with your insurance. The work is as if your car came from the factory. I appreciate it. Thanks gents.

USPS truck rear ended my car about 5 weeks ago. Received several voicemails and calls from Caliber in FrReno to schedule drop off for repairs. I called and scheduled a drop off for repairs at 4PM with Caliber. I received call from Freddy service manager at Fresno at 2PM telling me the have to order the part before I drop off. WTF have you been doing for the last 5 weeks when you first seen my car for estimate??? Now Caliber Fresno says they can't do the repairs due to conflict. Caliber screws up, now they deny service. Avoid this unorganized repair shop, what else will they not account for on your repairs??? read more

They Messed Up My AC -- Terrible Service I brought my car to Caliber Collision for body work and it's a newer car with only 10k miles, and they somehow managed to mess up my AC in the process. It was working fine before, and now it blows hot air. When I brought it up, Freddie G, the general manager, was dismissive and didn't offer any real help. No apology, no solution -- just attitude. This place is unprofessional and careless. Never going back. read more

I had to use this body shop twice in a month, both after auto accidents. The process from beginning to end was easy and smooth. Everyone I came in contact with was very nice and helpful. Highly recommend! read more

Stopped at the old location for Quality Paint which was bought by Caliber Collision. We were greeted by Joshua, the General Manager, super nice guy. They still have all the same great employees as well. We needed a Ford emblem installed in the front of our Ford Edge. Figured we would need to schedule an appointment, but Joshua had his serviceman jump right on it and we were on our way 15 minutes later. Outstanding service!!! Thank you Caliber Collision read more

Caliber Collision - Installed Ford emblem. - Body Shops Near Me - Fresno, California

This is a company who has become big and forgot about taking pride in their work, they're in my opinion just paint parts people, no whatsoever any quality inspection done after their jobs. (Volume) in and out quick. We got out vehicle back with different color wheels than the originals. Who doesn't finish a job and go over and admire their job professionals do to catch iany imperfections be warned and don't forget the few independent shops who really take pride in their work read more

Body work was good. The replacement and securing of the bed of the truck was unacceptable. Fuel hosing screws were loose, out of the 8 bolts that secure bed only 1 was tightened, 1 missing and 6 loose bolts. I had to physically go down and tighten bolts and screws. Complete failure on the quality control assurance. After you pick up you vehicle be sure to look all around including underneath. read more

Caliber Collision - When I drove the gas station. I notice a vibration sound. I noticed the screws that secure the fuel housing were completely loose. - Body Shops Near Me - Fresno, California

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We've unfortunately had to bring our SUV back twice within a few months due to accidents and Andrea completely took care of my baby!! My SUV looked amazing both times and we highly recommend this location! Excellent customer service, communication along the way and my SUV looks like it was never in an accident! read more

it took 3 weeks due to the extent of the damage but woww when i got my car back it looked brand new 10/10 definitely recommend this place read more

Caliber Collision - Body Shops Near Me - Fresno, California

Highly recommend Caliber Collisio. They did a fantastic and thorough job. Stacey was extremely helpful and very detailed in explaining the work to be done and the result was magnificent. read more

I will say I did go into this process of getting my vehicle fixed with lots of apprehension. I've been ran around by the insurance company before and the repairing autobody shop. However, I was very impressed at every level of communication timelines and kindness of Caliber collision. they did a really great job. I would acknowledge that. read more

Came in for an Auto Quote, super nice crew members. they helped me right away. will be rec and coming back for further repairs.

After multiple visits my car was still not fixed properly. The issue was very obvious but they tried to pass it off as ok. The manager was rude and needs customer service training. The only positive was the receptionists were friendly. Ended up having to go elsewhere. It was a hassle and a waste of time. I would never use them again! read more

This location is great, all the employees have great attitude. The young lady in the front named Joanna help me out with any questions and concerns I've had. Sean the estimator gave me great response when my car would be done, and they got it done. I came in for a gash on my left quarter panel and they fixed it and couple of other touch up spots too. Thanks!!! Would always recommend coming here. read more

Caliber Collision - Body Shops Near Me - Fresno, California

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Adolfo and the rest of the staff were very helpful. Very quick service. Hablan español. Will be recommending to all friends and family.

Delivered sooner than promised Able to drop off rental. Very convenient and customer friendly. Even vacuumed interior

Great customer service!! From the front desk to the service advisors, all very professional and polite!

Dropped my car off on Monday and I am very satisfied! Car looks brand new and he was very attentive! Would highly reccomend to come to Caliber Collision on Auto Center for your car fixes! read more

Customer service was great. Also kept in contact to let us know when our vehicle be ready.

I previously had went to caliber collision to have some paint work done to my car. Got in an accident where someone hit me and that was the first place I thought to take it to. The service advisor at this location was very rude and condescending saying that the damages which were from the accident weren't going be accepted by insurance. And ended up turning me away saying that we're going to be unable to work on my vehicle. This was really disheartening because I had such a good experience previously, with Adolfo and this location overall. I was really disappointed and feel like their customer service has gone down and really was just trying to have my car fixed which was through insurance. It was really frustrating leaving there today. read more

From the first day to the day I picked up my repaired automobile the staff were informative, helpful and efficient. The repairs to my car were flawless. I got my car back before the promised date. The rental car was also turned in at Caliber Collision Center without hassles. I would highly recommend Caliber Collision for your post-accident repairs. Now I know why my automobile insurance company recommends Caliber Collision. read more

Provided everything they asked for in an email and still never heard back. Do not take your car here.

So my son wrecked his Camaro in March, we sent his car here for repairs. They did end up salvaging the car but the response and communication from this location was great. My insurance was able to pay out the claim within days of the estimate being completed. Thank you Amy for your hard work read more

Caliber Collision - Damage done - Body Shops Near Me - Fresno, California

Dropped my car off on Monday to Adolfo and I am very satisfied! Car looks brand new and he was very attentive! Would highly reccomend to come to Caliber Collision on Auto Center for your car fixes! read more

I could not have asked for better service and would highly recommend this business. I went to the 125 Auto Center Dr. in Fresno. Efficient, courteous, great communication, work was superb! read more

Adolfo was beyond professional. Day one he walked me through the process of getting my car fixed and explained how everything will work. After dropping the car off I immediately started receiving updates on the status of the repair and pictures showing all of his findings. Next thing I knew the car was ready in less than half of the estimated time to repair. When I picked up the car Adolfo walked me through everything that had been done. The car came out amazing. The paint was very well done, the panels were aligned great, and the car drives smoother than even before it had been hit. This is all thanks to Adolfo. Would highly recommend read more

This place is great, they helped me get my car back on the road with updates and help with insurance along the way!! They even let me return my rental car there and Enterprise picked it up. Exceptional service and work! thanks again read more

I have taken my car to Caliber Collision several times for various repairs including window replacements, repairing a damaged door and headlight replacement and every time they are the nicest and most helpful people I have ever worked with when it comes to car services. I highly recommend their business! read more

Caliber Collision and Jesse was amazing he totally help us out a tone and kept us informed throughout the whole process I would totally recommend caliber collision along with Jesse to anybody needing help with any repairs. I couldn't have ask for a better employee to help us along this process. We appreciate you so much Jesse. And Oh man our car was so very well taken care of cleaned, I felt like I was receiving this vehicle off of the truck for the first time again. I would recommend Jesse and Caliber to anybody and I will continue to talk good about this company. But again this company is nothing with our great employees like Jesse and the front staff. No rework or anything needed. read more

Caliber Collision - Front pic of vehicle modeling right after being fixed up from Caliber collision. Thanks Caliber and Jesse. - Body Shops Near Me - Fresno, California

If you are looking to have your vehicle repaired correctly after an accident this is the shop. There really is no other body shop in town that compares to this shop read more

Our insurance company had us take our car to the one on Auto Center Drive. They dismantled it to do an estimate then refused to put it back together when the insurance company wasn't going to cover their estimate. REFUSED stating they couldn't do it without our paying for the parts. Extortion much? Having to pay to have it towed home now in pieces. Looking into litigation but for now, we're screwed. Find another place is my recommendation. I'll add the pictures once we get it home. read more

Horrible Service! Poor Management and their communication was nonexistent! Our daughter was in an accident, she's a college student who lives away from home, such a scary experience getting that phone call and we just couldn't get to her fast enough. From the moment we dropped off her car at Caliber Collision Auto Center it was a nightmare, I called the auto shop a week later to get an update since we hadn't heard from them left a message, and we later found out our daughter's car just sat at the shop untouched for over a week. Again we do not live in Fresno and our daughter is away at school, with no car to get to and from school and work. We then decided not work with them and we were told Caliber Collision would tow the car to a different auto shop but once again the car just sat there for another 4 days didn't get towed and we were never called. Just a horrible experience overall! They cause more stress on our daughter and us, DO NOT trust them, I would never recommend this shop to anyone! We eventually found an auto body shop that took car of our daughter and her car. read more

If I could give less than one star, I would. Their customer service is terrible! On a Friday they asked me to approve taking the engine out for a more in-depth quote. I asked them to let me contact my insurance provider for guidance. I called them back on Monday to authorize the work. All along I was getting messages like "parts ordered" "we're working on your vehicle" and "we think your car will be ready on this date." Long and short of it, they were not working on my truck and three weeks later asked me to have it moved somewhere else b/c they didn't want to deal with it. My insurance co and I both asked for explanations which were very unclear and defensive. My recommendation is DO NOT GO TO THESE PEOPLE. They are unprofessional to the extreme!! read more

My experience with Caliber Collision Auto Center has been wonderful. Joey was a great help , he was very helpful and awesome with communicating updates throughout the process, highly recommend if you are in need of auto repair services read more

This place is great. They really care about doing a good job and making sure your happy with the repairs even after the work is done they call and confirm the quality of the job. Lauren and Adolfo and Dina read more

Had some body work done on our Honda Pilot. Service was great and fast ! Honest answers and reliable. Right Nextdoor Is a hertz car rental for your needs as well. read more

Poor customer service for one they took a month and some change to get one part needed for my car 2 they said drive the car and now they don't want to fix the stuff that they had quoted for in the begging rude people at least the person helping no good... waste of my time read more