Our passenger door wouldn't open due to the right front fender being bent. I called and they said…read morebring it in. He looked at it and asked for more time. We went home and he called a couple hours later. We picked it up and he would take any money for it. It works fine. I am so glad that I got to be a small part of that transaction. It's nice to know that kind, friendly people are really close by.

My Volkswagen had some damage from hitting a curb, and i thought I might have to replace some of…read morethe plastic panel under the body. I stopped in for an estimate, and the kind gentleman at the desk came out to take a look. He was able to snap it back in place and tighten a few bolts, and didn't charge me anything. I'll definitely be coming back next time!

I am very pleased with the work done by LaRiche's Detail shop. I dropped my car off before 8 a.m…read more and a service tech (the gentleman who ended up detailing my car) drove me to work. The results were better than I'd even hoped: residues of various kinds buffed off the exterior, all stickers removed from windows as requested, interior absolutely spotless with vinyl and leather reconditioned. Mine is a 14 year-old car that not been detailed in 5 years and it looks almost brand new! The only (minor) issues: *Floor mats were very wet and needed two full days to dry *Communication with main service dept very poor- when car was returned to me, I was told to pay at the detail shop. When I drove back to detail shop, was told I needed to pay at dealership down the road or pay over phone with cc. A minor inconvenience, but one that could have easily been avoided. *Website does clearly state that headlight restoration is a separate fee. I will definitely be recommending this detailing service. Thanks, LaRiche.

Horrible experience. Their service center provides the most horrible customer service possible…read more Brit, a service employee, straight up lied on multiple occasions to my face and over the phone. Would not help when I asked simple questions or gave attitude when I ask if I could get clarification on an issue. Multiple times she said she would do something then never did. When asked to contact another dealership to get information on am issue she said she would not do it. This is exactly why people dislike dealerships and this experience was so much worse than I had hoped for. I was recommended to come here and I wish I hadn't. If you can help it go somewhere else.

I should have believed the reviews that I read so don't make the same mistake I did. There are too…read moremany other places to choose from so best go with one of those. I never right reviews but decided to post this one and just wasn't happy with the service I received. Its definitely not a professional business which is important to say the least. Do yourself a favor and stay clear of this one.

Do not use this place. I took a collectible Porsche 911 Turbo to them for minor paint work on the…read morefront bumper, and paint repair on the cowl. They had my car for 7 weeks.The bumper was painted so poorly that I asked Jim to correct the issues and he said"the only way to do it correctly is to strip the bumper of all the paint" So I guess a half a## job it the default for his shop. They removed the windshield and cut the antenna wire. Then put it back it back in the car. Guess what the radio didn't work after that. So they said they would fix it as it was there fault. They then BROKE the windshield and told me they will not pay for it. So after 7 weeks of all of this and one promise after another. I just told them Im picking up the car. He pushed it outside in the weather with nothing over the open windshield, and put all the trim parts on the leather seats.He also put the rest of the parts on the sidewalk. I now have a rip in the seat, a unpainted bumper, and a broken windshield. On a car worth $130,000. I was told by him to F-off and take my car. I asked him to please pay for the windshield. He then said F-you where is your contract I never agreed to work on this car, This is a outright LIE Please be carfull Jim ripped me off, and has VERY bad business practices.He is a well known alcoholic and substance abuser this may have taken its toll on him

After my vehicle was appraised for repair, it took a week to pick up. But the power mirror was…read morestill inoperable. Brought it back in where it sat for another 2 weeks. The owner stated he ordered 5 mirrors and none of them worked. He then had to order a new one, as the others were refurbished. This last one worked. About this situation, very poor service to fix a vehicle that should have, at most undergone repair in 3 days instead of 3 weeks. Also, I had the vehicle checked out fully by a certified mechanic before dropping it off for repair and nothing on the vehicle was wrong other than the body damage involved in the driver side front panel, running board, and mirror. Then instantly upon pick up the power steering was inoperable after the "repairs". The owner wanted another $281 on top of the insurance deductible to fix this issue. He stated "normal wear and tear" and not a part of the accident so will not cover the power steering pump replacement. I believe there are unethical practices at this business. Please beware.

First, let me start off by saying that I am a disabled veteran who has been out of the workforce…read morefor almost 4 years because of my injuries sustained in Iraq. I decided a job would make me feel better and help me with some of the issues I have been experiencing. I started looking on craigslist for a job and noticed this place was hiring for a detailing and cleaning position for 10$ an hour. I decided to go to the office to fill out an application so I walked in to see a fat old lady sitting there mean mugging me. I asked her if I could apply for the position that was on craigslist and she told me she didn't know they were even hiring but handed me an application anyways. I asked her if I could use a pen and she looked at me with disgust and started ranting about how I should have a pen and how most places would throw my application away as soon as I walked out the door. She continued to spew words out of her disgusting mouth. It wasn't until she started ranting about "you kids nowadays come in here totally unprepared" when I finally let my anger get the best of me and told the lady that I was a veteran and I fought for this country, gave her a few choice words and started walking out the door. I turned around to see the old witch flipping me off. I highly recommend everyone steer clear from this place at all costs. This company is completely unprofessional right when you walk in the door so I don't see how anyone could trust their vehicle to these clowns.

Bought a car from here. Brittany Jackson was amazing. but brought my car in for an oil change…read more and when it was done. I have a stabilizer trac error. and no ABS or Trac Control. it wasnt like that before. and was told it was nothing they did. and would have to pay to have it fixed. shouldn't have to pay for it. if it wasn't like that before.

Stellar purchase experience…read more While we live 90 miles away in Columbus, I reached out anyway because they had the exact color and configuration in the model we wanted. We'd already decided on the car after driving one much closer to home, but we had trouble getting a response from the salesperson who'd helped us with the test drive, so after a couple of attempts we gave up and moved on. When we connected with Keegan at LaRiche, we were able to quickly put together a compelling deal quickly and easily via email/phone, and then we simply dropped in, signed, and drove the car home. I don't know what else to say, because it was just that pleasant and easy.