Great service! They did an amazing job on my Subaru, it looks as good as new. I got multiple updates throughout the process which was very helpful. Definitely recommend! read more

Friendly, kind & helpful staff. Flawless repairs! I wouldn't go anywhere else! I adore my car, so when it was hit I was devastated. I have had to use other body shops in the past and it was a nightmare of an experience. This was a polar opposite experience! Thank you! read more

I dropped my car on Monday hoping it would be repaired by Friday, but had borrowed a car assuming it would take more than a week. Tuesday evening I got a call it was ready and I pocked it up Wed morning. Not only was the damage fixed, but they had detailed the entire car inside and out. My car looks brand new and it's 6 years old. Highly recommend. Great service and great staff. read more

efinitely bad! My truck was struck by another car and the insurance handling the matter recommended Caliper. Got my truck back with a ton of scratches and damage to the rear view mirror on the opposite side of the collision. They tried to buff out all the damage. Honestly seems like some one decided to take the truck on a joy ride in the woods. AVIOD this place!! read more

Really annoying that I took my car to have cosmetic damages repaired after a recent accident, just to have another part on my car misplaced.

Caliber Collision Center is a five star auto body repair shop. I struck a deer and needed my pickup front end repaired. They estimated ten days to two weeks. It was finished in. Seven days! The work was perfect! They are true professionals. read more

To Caliber collision Dickson City PA. I was very pleased with the staff's performance and efficiency... First the front desks prompt scheduling my appointment and arranging my rental Carla that part so easy for me. Then Rose and Jennifer thoroughly looked over my car for damages, Jennifer was both courteous and respectful, answering all my questions and addressing my concerns with patients and professionalism.. even willingly to address some manufacturer issues and giving me explanation of the overall process involved in the repairs...impressive! And the work was done in a timely manner. Having prior experience in automotive restoration I was very much satisfied with my experience at the Caliber collision and the results of the repairs. The paint matches and bodywork is stellar.  Thanks Caliber Dickson City, I'll be back. Anthony read more

This place is located in PA and my husband and I are from NY. Looking for a place real quick to help open a stuck hatch on the roof rack. Went to Hyundai and they said 1 month wait with $110 charge. Came here and was greeted by a real friendly cool guy Jerry. He was so helpful, figured it out along with me. If I'm in PA and need help I'm definitely coming here and would recommend!! Thanks Jerry!! Greatly appreciated! read more

This critique is not a reflection of the quality of the work this company performs. It's directed at their truthfulness, and ethics In general. (As after over two months the repairs have not been completed. And I still have not received my vehicle). I hit a deer with my truck in early November. The result was the destruction of front passenger side fender, light cluster and bumper. The hood, grill and all other components were fine. I brought my truck to this repair shop at the recommendation of my insurance company (StateFarm). I was told December 8th would be the "estimated" completion date, then the 17th, then the 22nd, 28th, and now January 3rd. When I call, they give a pre rehearsed sermon on how the vehicle is being re-assembled etc. etc. I received the same exact speech on 3 separate occasions. Not one person will actually give you a straight or truthful answer. They are apathetic liars at best. This has cost me literally thousands of dollars in vehicle rental fees. They couldn't care less if thor lives depended on it. AVOID THIS SHOP AT ALL COSTS !!!! Unless you actually don't need your vehicle. read more

*I would give zero stars if it was an option* Update: Choosing to be more informative.... There is SO MUCH that went wrong. I'll try to post all I can. They took my vehicle in during a time someone was out sick and someone got fired. I made it clear to Richard that I was in no rush. It wouldn't be a problem, should something come up, that I get moved out a bit. BUT I was never notified so I kept my drop off as scheduled. With that said, I never heard anything about my vehicle so after three days I called to inquire (I was informed that it is their priority to keep the customer informed by text or email about their vehicle and it's progress) To be told by Carla (front desk) that "we are SO short handed and have been VERY busy, I'm sure that's why you haven't heard anything" for her to then admit "Oh, wait! I never clicked the button to have texts be sent to you" BUT even after that I never heard anything. SO on day 5 I called again to inquire about my vehicle. Carla again said how short handed they are and how crazy the week has been. Umm, Okay? ....So I reminded her that I was in no rush and they could have moved my appointment to a later date. To which she got an attitude on the phone and said "I'll have Lenny the Manager call you and let you know what's been going on with your SUV." AGAIN no call,text or email. I decided I would reach out to my insurance company and see what, if anything, they knew. That's how I found out they were waiting for parts to be delivered and my pickup date had been moved to Wednesday of the following week. I then called enterprise rental to be sure they were aware as I would need their car another FIVE days at that point. The day that would end up my pickup day (with no notice) I received the only text - that my vehicle would be done and someone would call me. I got the call at 4:08pm from Rose that my vehicle was done and that she will be there until 7:00pm for me to get it. WHAT! I left work (early) to gas up the rental and get there before 7:00pm. There was a weird crackling sound coming from the passengers side door when you opened and closed it so Lenny (Mang) begrudgingly took it back inside and did whatever he did to it and the sound had stopped. He didn't explain anything and truly couldn't be bothered with making any conversation with me or Rose that evening. (Again, how is your short handed week or two my problem? I'm the customer) It was evening/dark when I drove it home. Next morning when the sun hit my vehicle I noticed MANY raised areas. As if dirt/dust/pebbles were trapped under the paint. It looked AWFUL! There is NO WAY someone didn't notice it at Caliber YET they still had me take it home. WOW! I called my insurance company to make them aware of the many, many flaws in the paint and ask what my next step should be. ALSO I discovered that the right passengers door handle did not unlock and all sensors were not working. Made Insurance company aware of that as well. Gerard (District manager from the Philadelphia are) left me a voicemail asking me to call him. We made a new date for me to bring my vehicle back in to be repaired. *He also asked me to please wait on answering the review I would be sent - until they had an opportunity to correct the poor repairs initially made* So I did UNTIL NOW. Dropped vehicle back off and as they rinsed the salt off the vehicle and pulled it around front Gerard was wiping the area and surrounding area with a rag. I had to take a call I was expecting so I was a few feet away. I noticed a scratch on my hood THAT WAS NOT THERE BEFORE and he tried to say that it was - "But don't worry, we will buff it out" OMG! I know my vehicle. I take very good care of it and it gets a complete detail 2/3 times a year and is garage kept and washed often. That scratch was NOT there before. Anyway....I picked up the rental Caliber was paying for and was told they would be in touch. Lenny called me two days later to say they had someone coming with the replacement of my door handle. He tried to tell me it was a common issue with this vehicle BUT they will replace it for me at no cost. SO.....I called the top sales Representative AND my Maintenance Advisor at the dealership I've now purchased three of this make and model from. They BOTH separately told me that IT IS NOT a common issue Quote: "They are blowing spoke" "Covering their A****/mistake" - Will need to continue on another review..... - Only so many words allowed....... read more

Great shop with a speedy service. Clean location and such a great vibe from the staff!