I was dreading going in to get my repairs done on my car since I needed to pay out of pocket. And I've had bad experiences with body shops in the past with things being way more expensive and time-consuming than anticipated. Without proper communication etc. That was the opposite of my experience here! They had reasonable prices and really went the extra mile for me. Everything was exactly on time and they had great communication. Special shout out to Tizoc and Michael. They were amazing. I really appreciated my experience here. And definitely will be back if the need arises. The extra care they put in for their clients really stands out. read more

4th times with Caliber Collision 1 was in Katella and 3 in Costa Mesa. I am completely satisfied and happy, no complaints at all. Thanks to Mike and Tizoc for doing a great job in handling my repairs, returned washed. read more

I had such a great experience with Caliber Collision, especially thanks to Michael. After being hit and dealing with the stress of potential body damage, I called with what I thought might be a minor issue that needed buffing out, though I was worried there could be more damage underneath. Michael immediately told me to bring my car in so he could take a look, which was incredibly reassuring. As soon as I arrived, he greeted me right away and took the time to inspect the car with me. He clearly showed me the extent of the damage, walked me through my options, and gave me his honest recommendation. What really stood out was how kind and helpful he was throughout the whole process -- and he even buffed out the damage immediately. Honestly, it had been such a bad day being the victim of a car accident, and Michael completely turned my day around. His professionalism, generosity, and willingness to help made a stressful situation so much better. I couldn't recommend this place more, whether you need bodywork or just honest guidance on what to do next. Michael was amazing -- make sure you ask for him. read more

Tizoc really helped me out! I went to Caliber to get an estimate for a fender bender and had put if off for a while knowing it would likely be a considerable investment. However, Tizoc had an innovative approach and saved the day (and my pocketbook)! I highly recommend Caliber Collision for all of your auto needs and have now found my car repair experts for any future work! read more

I have worked with Caliber Collision (Rick) on several cars and I could not give them a higher recommendation. From quality, fair pricing, communication and over all great service, they could have not gotten a higher rating from me and they, sincerely, deserve an award! When I picked up my car today, it was the icing on the cake. I agreed on the quote that was a little over $1700. When I picked the car up today, Rick said the price had dropped to a little over $1200. Rick informed me the were able to salvage some of my existing parts. The are spectacular. How many companies would do that! Highly recommended! read more

Incredible service! I had an absolute headache of an issue with Kia and Caliber, specifically Tizoc the new general manager went above and beyond to problem solve with me and repair Kia's mistake - affordably, quickly, and personably. Is it weird to say "I can't wait for Kia's next mistake" haha? Thank you, Tizoc! Above and beyond!! read more

Great service from Eric the advisor Right on scedual Car looked great and runs well. read more

i dropped my car off to caliber after someone had dented the side. they made it super easy and the process was smooth with constant updates. my car looked great and the inside was all clean! they were able to fix my door handle as well! thanks!! would recommend the logan ave caliber collision! read more

This shop was recommended to us. We were welcomed by Tizoc. We found him to be very knowledgeable, friendly, professional and helpful with both the repairs and dealing with our insurance company. We would highly recommend. read more

Great service. Fixed up my Corolla back to being new. They communicated all of the details of the repairs needed to be made very well.

going thru an accident and all of the calls, statements, paperwork, etc. can be a chore. however, the easiest and most pleasant part was coming here. it ends up our car is a write-off. Tizoc and Bob were so good listening and explaining things. the communication between caliper and my insurance was seamless. so grateful for them getting us through everything so easily. ps. just as an added note, we went to another insurance approved place, crash champions on placentia, for comparison. the guy at that place said he wanted to go home early, was it ok if he took pictures and got back to me. he took the pictures and never got back to me. when i called to follow up, he didn't remember me at all. read more

Tizoc the General Manager and the entire staff made the bummer of a fender bender into a painless experience! They were honest about what actually needed to be fixed and how long it would take. They actually finished the vehicle early in 3 days less time and were even able to save me some money over the original quote!!! I can't recommend this Caliber location enough!!! read more

Details do not matter to them! My trucks body work looks bad and lines don't even line up from fender to bumper. When pointed out I was told oh that's as good as it can get its plastic. While the other side that is also plastic is perfect.. The truck SHOOK LIKE CRAZY after I got it back and instead of believing me they made me feel like I was an idiot and only took a look at it because oops they forgot to replace the tire that was damaged! When they finally got the tire on they used a cheap Chinese tire not a Bridgestone like the other 3 that are on my truck. They didn't ask to put a crappy tire on my truck they just did it... No of my concerns felt important. I will never return.. FV body works is way better. Now I have to buy a tire, and live with shitty body work. read more

I honestly would not recommend anyone to come here. I was sent here by my insurance after an accident. They kept my car for 3 months with little updates. I had to call in to see what was going on, but they were not very thorough in explaining. I am not knowledgeable on cars, so this was a frustrating experience. On top of keeping my car for 3 months, they didn't even fully repair it, they put the wrong color parts on without telling me beforehand, and left the paint with scratches and streaks. They told me it was a coating they added for the paint, but the ugly streaks are still visible 6 months later. I came in with a black grill and left with a chrome one - my car is fully BLACK by the way so it's very ugly and obvious through the cover :( My headlights were not put on correctly and so when I went back they decided to GLUE them in place instead of replacing the parts. I brought these issues up but never got a reason why they performed the way they did or even an offer for a solution. It's not right to treat a customer this way. Please reconsider your choices if you were going to come here. read more

They worked on repairs and paint a lot better than I expected. My car looks better than before I took it to them.

I've never had anything but good experiences with Caliber. I've taken found vehicles over ten years to them at two different locations and they've always done excellent work. Daniel helped us navigate some supply chain issues and get our car back to us in a reasonable time. He communicated well and his team did flawless work. They returned the car to us much cleaner than we left it for them. Thank you and your team Daniel for the thorough wash and shine. The glow-up made us all the more happy to see our car! read more

Caliber Collision - Front end as good as new. - Body Shops Near Me - Costa Mesa, California

Any time I need help with my car I have been well taken care of at caliber collision. Ive had both major and minor issues with my car over the last year and this place is always very honest and friendly! Bob is amazing! read more

Got into an accident a few weeks back and Progressive recommended Caliber Collision for the repairs. They have several locations, but this one ended up being the closest to my home. I'll keep it short and simple: This location is excellent! Knowledgeable staff, quick turn-around, super responsive, clear and concise. I received regular updates and repairs on my car were completed much quicker than the original ETA. All in all, I was very satisfied with this location. They work with your insurance and make everything super easy! read more

Worst experience ever took my car 3 times because they did not fix it right the first time. I left my car clean and fully washed at drop off. Car was returned full of dust from the inside and extremely dirty from the outside. The manager had a I don't care attitude. Paint job they did started chipping off already. Rude and horrible unprofessional car shop. If you want to Save your time and don't stress please do not come here. DO NOT COME HERE. read more

Had an incident with my vehicle and my insurance told me to bring it here. The quality of service was immaculate, Ronnie and the team walked me through all the steps and gave me active updates on how my car was doing. Even better was that it was ready before my estimated pick up date. Through all this, I was very very happy with the final product, my car looks brand new again and I can't even tell that it had work done. Very glad I was able to have my car fixed up by Ronnie and his team at Caliber. read more

Fast service and quality customer service! Drake helped me throughout the entire process and I couldn't have asked for a better service advisor! He was extremely helpful and responded to my messages/calls promptly! :) I'm a happy customer!! My auto repair was for my rear bumper and the other parties insurance covered it, therefore I'm unsure about the prices. However, I will definitely come back here if I ever need another repair on the body of my car! :) read more

Always enjoy Zack!! Always communicative!! He was efficient and detail on the repairs and kept us up to date on my son car. We left very pleased on how his car came out. We recommend Caliber!! Especially this location! read more

My co worker said not to come to caliber collision, there's so many locations, but I can guarantee you this one in Costa Mesa is the best! RONNIE did an amazing job getting my truck fixed. I hit a small pole in my truck, They fixed it and made it look better . Will definitely use them again if I ever need them! read more

I have used Caliber in the past, always wonderful service. The customer service here was beyond a 5. They went above and beyond my expectation's. Communication was constant, always cordial and respectful! Issues arose after I picked up my vehicle and they stepped up and fixed it when they said they would, even after hours! Shout out to Zachary and Kyle! They were awesome! . read more

Great communication from Zach about the timing, parts, and details of my repair! My car looks great! They were so helpful with the set up and return of my rental too. I definitely recommend them! read more

I've used the Caliber Collision location on Logan in Costa Mesia for quite a few years now. I've never been disappointed. The work done is impeccable. This time, Ronnie Murphy went above and beyond. He worked diligently with my insurance company to ensure that my car was repaired to as good as new vs. having it be totaled. This included securing OEM parts (even down to the stickers inside the hood) and keeping me up to date all along the way. His calm and assuring efforts made the entire situation less stressful. Thank you so much, Ronnie! I love my "like new" car. read more

I took my car in after an accident. Everyone was super friendly from the beginning and the person assigned to my car, Ronnie was amazing. He updated me constantly on my car and always answered my questions with so much patience! He is very knowledgeable and truly a professional. I highly recommend this location of Caliber. read more

Hassle Free, Responsive and great work. Ronnie kept me in the loop with the status of the repair job, and was very friendly. I picked up my truck and truly admire the quality of work and their professionalism. If you are in the area or even the region it's well worth your while to pick this location. read more

Im the guy with 2017 blue nissan rogue hybrid. Ronnie can surely multitask he doesn't even walk he runs to make sure you get a great service within his power. He deserves a new $300 shoe. read more

Ronnie was extremely helpful throughout the whole Process for me. Car accidents and insurance can be stressful, but Ronnie was able to take care of everything and was sure to reach out to me to keep Me up to date every step of the way. Can't recommend ronnie and calliber enough. read more

My AAA insurance company sent me here when I accidentally hit a parking garage wall with my car (woops lol). The people I worked with here were friendly, answered all my questions, and kept me updated throughout the whole process. Car was repaired quickly and good as new. :) read more

Can't say enough good things about our experience with caliber collision. The entire staff was super helpful, friendly, and professional. Ronnie was our point person and was so easy to communicate with and kept us in the loop. Ronnie made what would normally be a stressful situation incredibly easy and smooth. RONNIE you're a legend and went above a beyond for us! We are thankful we found such a great team!! read more

In January 2023, I brought my vehicle in for rear bumper damage. After picking up the vehicle, I noticed that Caliber had detailed the inside of my truck damaging and distorting my touch screen. Caliber accepted responsibility for the damaged screen. Almost a year later on December 1, a new unit was installed at Caliber; however, it was not connected to the truck itself. When Caliber attempted to correct the problem on December 15, they created new problems by disabling all collision safety features. Since December 20, Caliber has made no attempt to contact me to resolve the problems after several attempt to contact them. I would not recommend this business. read more

Great Great service, exceptional to detail. My car was in and out and done earlier then scheduled. RONNIE is your go to guy if you want things done right. This is my futuer repair shop.Thank you, Ronnie and team for getting my car back earlier then expected. read more

Very poor service. Never got the requested quote for the work they were supposed to do. They treated us like 'this is handled through insurance why do you have to know how much we charge?'. Right away they also said the insurance just covers basic repairs if you want Mercedes quality you have to pay extra out of pocket. A day before the drop off date I called to confirm everything is ok and they told me that they haven't started any paperwork since the employee in charge does not work for them anymore. Overall poor customer service. They get the Mercedes customer from Fletcher Jones automatically so no effort needed. read more

My cars AC and front bumper were damaged and so I took my car in to Caliber Collision. Mallory was super helpful and friendly and help me set up getting a rental car while my car would get fixed. This was extremely helpful during a stressful situation because I still had to get to work every day! She also walked me through each form I had to sign and went above and beyond with an extra smile. The general manager, Jonathan helped assist me with my car. He explained the break down of what went wrong and how they went about and fixed my car. He helped my car to get fixed quickly and efficiently which was super nice because I didn't have to pay for a rental car for more than 2 days! This was also helpful because I don't know too much about cars but he made me feel like they did the essential work without trying to sell me on other things like other car shops I have been to. Overall, this place is super friendly and professional. If I have any more trouble with my car I will definitely be coming back to this exact location! read more

USAA said to check out Caliber Collision. But, after reading one of Caliber's responses to a poor review - it stopped me. I cannot imagine what goes on in the mind of a business (person) to say such a thing to a customer/potential customer. Any business that would try to be so condescending is not the place for me. I will be forwarding a link of their post to USAA, maybe USAA reps need their "rhythm" restored. Here it is. "Hi, thank you for your feedback on your experience at our location. We are committed to restoring the rhythm of your life and if there is anything we can do to improve your experience, please do not hesitate to reach out to our center. We offer a lifetime warranty on all of our repairs and are happy to take a look at any concerns you may have. We look forward to hearing from you. Caliber Collision (714) 436-5010" read more

I was sent to this location by my insurance after someone had swiped my car. There was some extensive damage that needed serious work, including parts that needed to be replaced. I was instantly worried because I know almost all businesses right now are suffering from late/slow shipment and being understaffed. Did I also mention I was planning a wedding AND had a broken foot at the time? I was a mess lol And that's why I was SO impressed and thankful for the amazing job and service they provided me from beginning to end. It was my first accident, and had zero idea on what to even expect from insurance and auto shops. The ladies who work the phones were so patient and gracious with me as they explained EVERYTHING to me without any signs of annoyance. I probably had a lot of dumb questions, and they were just so helpful and amazing at their jobs. Also, DANIEL is a superstar. He promised me my car in 2 weeks, and he delivered without any issues. He was so friendly and helpful, and took his time to explain all the work that would be happening to my car so that I had no worries. Thank you Daniel & the rest of the team! This location easily deserves a 5 star rating. read more

Do you ever have those times in life where you feel like you can't catch a break?? Let me tell you about the sense of relief the team at Caliber Collision in Costa Mesa gave me. Im a grad student interning as a therapist and I am part of the front line facing global chaos and some prick tried to break into or steal my car during finals week.... Just like you know... THANKS MAN. Fixing my car is last thing I need to stress about lol literally as my work is prepping me for an active shooter drill exercise, I'm on the phone with Daniel and he's checking with boss Rachel to squeeze me in same day. I know they don't normally do this, especially after a Holiday, but big shout out to Daniel, Rachel, and Carlos for getting my car in today so that it's somewhere safe because I go out of town early the next day. Any other shop would have laughed but this team... they gave me a huge gift of much needed relief and that I'm in the right hands. Plus the manager Rachel had Carlos give me a ride home.... I was worried about ordering an expensive Uber to get home in time to take my final tonight but CALIBER COLLISION to the rescue *tear*. Thanks guys, the small acts of kindness and customer service go very far and I'm appreciative to be doing business with you!! Seriously made my whole like, day/month/year. read more

Caliber Collision - Incredible customer service, thank you for the ride home so I could take my final in time!!! - Body Shops Near Me - Costa Mesa, California

I received updates on my car daily and the estimated time of completion was met . Very professional and my car looks and runs amazing .