This place was awesome. Our car had about $4000 worth of damage done to it and they took care of it…read moreso well, you can't even tell I was ever hit. And they cleaned the inside and outside of my car to boot, which was such an added bonus and so deeply appreciated! The customer service was top notch as well. We highly recommend and will come here for every body shop issue in the future!!

Very accommodating for a last minute repair. Scott worked me in for a general repair even though it…read morewas not body work related.

Terrible communication at this place. Estimate was misleading by stating that "Total Customer…read moreResponsibility" was a negative number......I relied on this estimate and was lead to believe that this number was being deducted from what I would owe out-of-pocket upon pick-up. On top of this, we were talked into purchasing 3 additional tires so that a proper alignment could be completed. We were quoted a price by Brandon which he stated included tax and mounting....That price suddenly went up $30 upon pick-up and of course, Brandon wasn't around that day to speak with about the price difference. We ended up paying an additional $80 unexpectedly because of their poor communication, badly written estimates, and shady tactics. Even after discussing the issues we had they refused to honor the prices we were given. I will avoid this place in the future and will definitely not be recommending. We were given an amount by Brandon that was to be our responsibility which we accepted and were totally prepared to pay. We were then given a higher amount when we came to pick up our vehicle and of course Brandon wasn't around. These are the facts. Typical scam.....give the customer an amount over the phone $$ then charge more when its time for them to pick up $$$$ blame customer for not understanding, imply the customer is lying, have the tech disappear that day, use all the above if necessary.

Really good to have on your side when crashes happen and you have sad crash-face on. These guys are…read morecommunicative, friendly and do a very good job at working with you on flexibility of schedules when needed. Really a clean, classy place to get your car's boo boos fixed.

Koenes Auto Body shop is the absolute best body shop in Western Michigan. If you want your repairs…read moreto be done right, take your car to Koenes, and ask for John, he is also the best estimator at Koenes. John has always gone the extra mile in helping us restore our car or truck to new condition. He works with your insurance company to negotiate the best deal for you.

I will only use this body shop for my auto body repairs. They are courteous, efficient, do quality…read morework and communicate through the whole process. They also make working with insurance claims seamless and easy. I especially love their partnership with Enterprise car rental which makes the process even simpler! They return my car looking like new every time. We are lifetime customers and won't take our vehicles anywhere else for autobody repairs!

Great experience from start to finish. Was explained up front how everything would be handled. Then…read moreit was handled exactly as they said it would be. Then when I inspected the vehicle the work they did was flawless.

Absolutely perfect. Got us in quickly, had all the needed parts and did a great job on the…read morerepair. Reasonable price for quality work. (Really nice people, too!)

Steve and Team repaired major damage to both driver side doors and rear corner panel of Traverse in…read morerecord time. We picked up the day before leaving for Florida which saved us renting a vehicle for the 5 week trip. Picked up the vehicle and it looked better, inside and out, than when to took from dealership. Steve has worked on several of our vehicles over the past 15+ years and we have always been impressed with his honesty, communication and quality of the worked performed. We will certainly be back but we hope it's not in the near future.

Dutton Auto Body is what I expect from an independent business in Dutton:…read moretruthful, honest, straightforward, professional service.

After hitting a deer with our Tesla Model 3, we were dealing with all the stress and inconvenience…read morethat comes with an accident. From the moment we brought the car to ABRA in Kentwood, MI, they made the entire situation easier. They were professional from day one. They explained the repair process clearly, answered our questions, and kept us informed every step of the way. We never had to chase them down for updates. They communicated consistently and made sure we always knew what was happening. What really stood out was their level of customer service. When you are already frustrated and inconvenienced, having a team that genuinely cares makes a huge difference. They treated us with respect and made us feel like more than just another repair ticket. The quality of their work was outstanding. Our Tesla Model 3 looks absolutely fantastic. The repairs were done with great attention to detail, and everything lines up perfectly. The paint match is spot on, and you would never know the car had been in an accident. They even followed up afterward to make sure everything was good and that we were completely satisfied. I truly cannot recommend ABRA in Kentwood strongly enough for auto accident repair. Excellent workmanship, strong communication, and top-notch customer service. If you need collision repair, this is the place to go.

Workmanship didn't pay attention to detail, left overspray in several places including on the…read moresunroof. my vehicle took twice as long as it should have insurance estimate of 21 days and Abra took 47 plus 3 more days. When they returned it the first time a warning light was still (it wasn't on until accident) that was then repaired upon return the first time. Only one part was backordered it was just VERY SLOW workmanship! Also I was lied too several times, so be careful! This cost me over $3000 in rental should have only been half that. Years ago Abra was awesome but now not so good, my vehicle was a hybrid with only 9000 miles but after the accident and Abra I traded that vehicle. Maybe they will be good and maybe not, like with me NOT A GOOD EXPERIENCE really very bad!

no stars for this one…read more We were in a rear impact accident and this was one of two of our insurance company's choices to get an estimate to fix our vehicle. The GM of the location told me, after finding out we wanted to bring our car to another shop for repair, that he didn't want to "waste his time" doing the estimate if they weren't going to get the repair work. You can be the judge of whether this is legit work or not. Won't ever consider them to work on any of our vehicles.

We have Progressive insurance so when our vehicle was hit in a parking lot, we were directed to get…read moreour quote with the onsite Progressive agent at Gerber. Being new to the area, we didn't have a preferred auto body shop so we elected to do the work at Gerber. They ordered the part and I scheduled a time to stop by. They said it would take an hour and they were done in less than 30 min and had washed the car. Before turning over the keys, they explained the repair, demonstrated the functionality, and asked if I had questions. I felt that as a woman, I was treated much more respectfully than usual when it comes to car repair and maintenance where I'm typically being told I need a new flux capacitor or am told that they'll just call my husband to discuss. I am pleased with the quality of the work and the overall process.

Workmanship is "standard". Customer service is "poor". Maintaining quoted timeline and in budget is…read more"bad". My project went twice as long as promised, and cost me twice as much as what I was quoted. Furthermore, things I was promised were not completed. I was to the point I just wanted my truck out of their shop. The shop is messy and unorganized. Trying to speak to Dan (who has a hearing aid) is impossible. Dan is a nice guy but promises bigger than he can deliver. Overall, the work was o.k., it'll just take awhile to get the bad taste for the overall process to heal....

From the owner: Here at Neeley's Restoration we offer comprehensive repair and restoration services to keep your…read morevehicles in great condition. We offer custom frame repairs and specialize in custom projects to make your dream a reality. With manufactures of high quality aftermarket parts, or custom fabricated in our shop we can build your off road dream or ground pounding street machine. We also work with insurance companies for collision services and aftermarket warranty companies for your service work. With fair estimates, friendly staff and trained technicians we are ready to help.