I had some front end damage on my 2004 Ford Escape. Called around to local body shops recommended by my insurance company. all were backed up several months even to get an estimate. Finally called Caliber Collision and they said bring the car over in the afternoon. I dropped off the car, they verified insurance and said they would contact me the next day with an estimate for completion. They contacted me the next day and gave me a completion date of 8 days. The body shop kept me updated on progress via text. Five days later (New Years Eve) they called and said the car was ready. I said I was unable to pick it up now and they said they would deliver it to my house within the hour. They showed up, looked over the body work, signed the papers and I had my car back. I have never seen customer service like this. This body shop is A+. Highly recommend to anyone needing collision repair. Thanks Caliber for a great experience. read more

It's always a bit irritating when you need to take your car in for service. It's even worse when you're taking it in for an accident you didn't even cause. I was also a bit annoyed since I needed to drive further than I wanted just to get a body shop in the insurance's network. With all of that being said, I am thrilled that I picked this particular Caliber Collision to do my work. Everyone I worked with was amazing and very easy to work with. They communicated with me every step of the way with their text and website services. All I needed to do was click a link and I could see exactly where they were in the repair process. I'd easily recommend this shop to anyone in need of body work. I got the impression that they were trustworthy every step of the way and couldn't be happier with the work they did. read more

We just picked up our car from Caliber- Carol Stream again. We have not had the best luck with road hazards and body damage to our cars, but we were incredibly lucky to find Steve Vincent and Caliber Collision in Carol Stream. We have had our cars repaired there several times and Steve continues to exceed any expectations we have. He provides a very reasonable and timely service and his communication is excellent. While I hope I don't need body work again it's great to know we have someone we trust and who has repeatedly taken very good care of us and our vehicles. And like the previous repairs the car was returned to us looking as good or better than it did before the damage. Thanks to Steve and the team at Caliber. I strongly recommend them. read more

My car was involved in an accident so we brought it to Caliber in Carol Stream for repair. The damage was pretty extensive so my car was sent to their Blue Island location. We were told it would take about 2 weeks. After a week we were called and told it was completed. A few days after we picked up the car we noticed the owners manual was missing. They checked and had no idea what happened to the manual. They called and stated they ordered a new manual from the dealer and would mail it to me Edwin Lebron handled the ordering and sending out of the manual. He was a pleasure to deal with as well as the shop itself. I would definitely refer friends and family to Caliber Collision. 5 stars without a doubt!!!!!!! read more

Jennifer, Gisele, and Steven's help was incredible they got me in quickly. Jennifer came out, looked over my car, and told me she would need a few minutes, literally 5 minutes to change my clips. They even helped me put my plates on with new bolts. I will make sure every single person I know goes there. They were recommended by a friend and I can see why... I hope to not see you soon, but if I do, I definitely know I can come there, and you will get it done... Forgot the techs name, but he was funny he helped me make my coffee and kept asking everyone WHAT'S COOKING! VERY NICE FOLKS THERE!! 10 STARS!! read more

As a fixed-income senior lady, I was pretty distressed when my front bumper was crumpled in a local parking lot. I chose Caliber Collision in Carol Stream to make the repair. Other shops needed to keep my car for at least two days and charge up to $1400 to replace the bumper. But General Manager Jennifer W at Caliber explained that they would like to fix it. She and her staff were friendly and professional, and made the repair in about an hour, then graciously refused payment! I would definitely recommend their service and I thank them for their kindness. read more

I just left Caliber's shop and had the best experience of my life. Last week my wife and I were traveling out East and a deer hit the front of our car. The bumper broke apart a bit and the sensor was knocked out of place. I was worried about what the cost would be and the time I would be without my car. Twenty minutes later my car was brought out to me and it was all fixed. The cost was a hug and lots of smiling. This is one of the most honest shops I have ever been at. I will recommend them to anyone. Thank you so much Caliber Collision. read more

This is my first time using Caliber Collision. My car had hail damage and my insurance company referred me to the shop. I would like to thank the entire team for their professionalism and great service. That was an excellent experience for me. I had the pleasure to talk several times with Erin (Carol Stream location) and Carolyn (Naperville). Both of them were very nice, professional, quick and provided me with an excellent customer service. Thank you! I will definitely come back if needed and will refer this place to anybody in need. read more

Steve at Carol stream is professional and helpful do anything for you knowledgeable about his job office are very efficient always answer my calls Steve has fixed my car when it has been in two accidents and did an excellent job the car looked like it never was in an accident Steve is also available at all times he always returns my calls Steve recently fixed the bumpers on my two front looks perfect and did not charge Steve is an asset to the company and deserves recognition and a raise Steve is excellent Kathryn Croft 224 468 0864 read more

We have used Caliber Collision now a handful of times and each and every time we have received top notch, efficient service. The professionalism with which they deal with customers combined with fast in and out is rare in todays environment. Jennifer Walker, the general manager, is a rock Star....she even got me in for a minor fix at the last minute and completed the job herself is just 10 minutes. No job too big or too small. Quality workmanship and experienced auto body pros! Well done Caliber Collision! read more

Someone hit my parked van. I brought it in to Caliber in Carol Stream. They were patient, kind, and offered great advice. They were easy to talk with and always available to answer my questions. The shop provided popcorn and drinks while you wait. Worked really well with the Car Rental place that I had to use while they fixed my van. The fix was completed 4 days early. They even detailed my van for me when it was done! I can't say enough good things about this place. Great company!! Great people!! read more

I backed out of my garage and cracked the plastic housing on my Lexus RX350 passenger side mirror. Wo, Lexus wanted over $700 for a tiny piece of the housing that was still functioning, requiring an entire new assembly. Took a chance and Jennifer looked up parts availability and just like that had a quote that saved me $300. Parts ordered, and put in just like clockwork. I will keep these folks in my vest pocket list for any bodywork or glass needs in a heartbeat. read more

Jennifer and team at this Caliber location treat the customer with impeccable service! All promises were kept, they followed through on warranty (even above and beyond what was in the scope of work), and I was able to ask as many questions as I wanted without feeling rushed. I got my car back clean, inside and out, they couldn't have made it easier for me. Everyone in the building is easy to talk to with unwavering kindness. I can't recommend this location enough. read more

I brought my Tahoe into Caliber, my front bumper cover was damaged from running over some road debris. Jenifer looked at it, and said it needs to be repositioned and new clips put in. they took the car into the shop and 30 min. later it was done. I asked how much and Jennifer said there was no charge! I thought that was Awsome! I would definitely take my vehicle there for repairs. Very Prompt and Jennifer was very Friendly! Thanks So Much! Laura G. read more

(No Co. names will be revealed) My insurance company required I get at least three estimates before they would do anything. I was going crazy dealing with this. I am so glad one of my friends recommended that I try Caliber Collision in Carol Stream. Jennifer was my sensed my frustration, knew what needed to be done, quote was best number and she handled it like a rock star. I would absolutely recommend to my peeps read more

Had a wonderful experience. My car was vandalized with scratches on the front and side of my car. They estimated the damages and were very accurrate. They gave me text and call updates along the way, very nice touch. At the end of it all, the Cherry on Top was I sat in my newly fixed car and it was DETAILED for me. Was not expecting that. I highly recommend Caliber for any body needs. Paint looks great. read more

First timer. I took my Lincoln in for an estimate on a very minor fix, and after assessing it, the GM Jennifer took care of it herself in a matter of minutes. Followed it up with "I can't take your money for such a minor repair like that." WOW - it's that kind of honest and generous service that immediately influences a customer to come back for future repairs and/or recommend them to others. read more

Stopped by for an estimate on a fender issue. The woman who looked at the car quickly assessed it as minor, grabbed a socket wrench and small clip and proceeded to fix it in 5 minutes time. Would not take a dime. Wonderful experience and I won't hesitate to bring any bigger issue to them in the future if needed! Thanks Caliber, you made my day. read more

I'm in Wisconsin and my family is in Illinois. When I needed body repair, my dad and brother-in-law both RAVED about Caliber. So I took it there and it looks like a new car! Staff is great to work with, I was kept informed as to progress and the estimated work time was the time it took. Without a doubt would recommend to anyone ! read more