Now into our golden years, my wife an I thought it might now be a good idea to establish our final…read moreresting place. After viewing Eden Brook Cemetery's web site we checked it out. The next day, we viewed the Cemetery and discovered that they had more rules, than the Kremlin. In addition things like plaques, cetain colors of writing, or any personal momentos were no longer allowed anymore. Now gone were certain colors of Headstones or Hamptons, and certain styles or cuts of stone.
Regardless of all that we found a vacant spot still in view of the Rockies and quiet which was confirmed to be available. The availability of most places the family director took us to was 0 to about 15%. Few choices.
We were forced to pay it all up front for this small Hampton monument designed to fit our ashes. The fee? About $18,000. After they got the money, it was like we didn't exist. We were told that it was going to take about 4 monthes to have it prepared which would have taken us to the last week in March or early April 2021. In April it still was not there! In May I went out and discovered it, but it was still missing a bunch and the stencilling was terrible!
In addition to that there was a poured concrete pad in front of our paid for Hampton that was designed to facilitate a bench? I asked them to remove it, and they said they would but had no intentions of doing so. I asked the sales person to keep me informed, but he chose not to. About 8 days later; I made a third trip out there only to discover that they removed my wife and I's Hampton and put in the back next to a property fence on another plot owned by someone else!! In where we paid to be was a new bench not yet inscribed. We had been booted out with not so much as any notification or communication of any kind. So again, I called the salesman and met him out at the site and he just hummed and haawed, and said I'll put in a work order to have this fixed. AGAIN....he never did! About 2 weeks later June . The sales person is no longer anwering my emails or communicating what so ever. He's playing the " avoidance game". I make my way back the cemetary and I find that my wife and I have been pushed around some more. We are in still yet another new space. In our paid for space, now sits the black bench with fresh stenciling inscribed on it belonging to another family. Again no explanation given, no communication or notice given to us of any kind, and a so what attitude by their management! I couldn't believe what was happening to us. We were just getting pushed around like an old shopping cart. The assistant manager for Eden Brook Cemetary meets with us and admits they screwed up, but has the nerve to aske me what would be a plan "B" for us? This after admitting that our account was paid up first and that we were there first. We had been there since Aug. 07 2020. Then the assistant manager says it will be another approx. 30 days before our Hampton is ready. We had submitted pictures back in October to be placed on to the Hampton and they were accepted and confirmed to be of the right quality. Here we are today...and no pictures. The stencillinig that the sales rep showed us in the office looks a whole lot different than what's on there today. The Hampton was supposed to be Green and it is ....as long as it's in the sunlight. Otherwise it's dark Brown. The assistant manager said that our pictures are "in" but would not produce them for us.
It looks like Eden Brooks funeral and Cemetery services, are not a good place to be. If they can all of a sudden without any notice what so ever, push you out of your paid for spot, and place you where ever they please and still not provide an explanation, then they are not there to provide integrity and any form of rectitude. I can't believe in this day and age, that any Cemetery would make this there business practise. To this day we have never received a letter of appology, a letter of explanation, or a written commitment to remidy the situation. To take illegal liberties on an older couple to whom worked very hard for that $18,000 dollars is shamfull and nafarious. I have sent a letter to the Manager Michael Fricker and his assistant Charlie Emery.
The bottom line is, EDEN BROOK CEMETARY IN MY VIEW IS NOT TO BE TRUSTED IN ANYWAY WHAT SO EVER!! They had a number of occassions to make this right but opted to forget about it. When emails and the questions in those emails aren't addressed, that's tantamount to saleman and management hiding. If your innocent you don't have to hide or conscrue lies.
I will be taking other measures !! A warning however to all unsuspecting people dealing with this cemetery. I can assure you once more, that had my wife and I had been burried, nothing would have changed, but because we had a smaller monument, they took liberties and just moved us around anywhere and everywhere without any communication, or notification what so ever!!
Today is June 4th, and we are still sitting off our paid for plo