We have been waiting months for this company to come out and do a repair. He was contracted through our insurance and has been impossible to get ahold of. Is it because we aren't a big ticket service and because we are going through an insurance company? He has already doubled our out-of-pocket bill and we have already had to call out two different companies to put a bandaid on our system to give us temporary relief and have paid over $1000 between the two. We have a disabled 5 year old that we have had to buy portable A/c unites to keep cool. That has another $500. Why won't this guy answer our calls, the calls from our insurance and why does he come up with excuses to not show up? Is it a race thing? Is it because we're short, round and brown? And he's a tall Scottish? Is he not making enough money from us that we aren't worth it? I will be reporting this company to the BBB and FTC. read more

This company came out and diagnosed the issue when recharging the unit didn't work. Because this was through my home warranty they said they needed approval to replace a valve on our system. The owner told me I needed to call the home warranty company and get them to send the authorization. I called and they said they sent them the authorization and gave me the authorization number. I gave the number to Caledonian, but he said that wasn't good enough. The home warranty company sent them the approval again and copied us. We have reached out by phone, no answer. We then left messages on their website, no response. We have called every day and no response. We have suffered through high temperatures and eventually had to buy a portable AC Unit at $600. Unfortunately it doesn't cover the whole house. We are miserable and so is Caledonian's service. Do not use them. read more

We had Caledonian install a new HVAC system for our home in 2022. They did an excellent job for a fair price. They were very responsive to any questions we had throughout the process. We recently asked them about an annual maintenance service plan. They we very quick to reply and offer an annual plan at a reasonable price. They also made themselves available very quickly. We would recommend this company to anyone looking for a new HVAC system or repair/maintenance. read more

I highly recommend caledonian mechanical heating & Air conditioning, Great prices & honest transparency from Chris and his team . Quick response and so helpful with all my questions. read more

I bought a brand new house in Clovis- and it was handed over to me~ from the builder~ with a faulty AC unit- and since I didn't catch it in the walkthrough, they were wanting me to wait around for my insurance policy to kick in and assign somebody- but in the last days of summer I needed my air. I got some quotes from local people to get it fixed out of pocket- and Caledonian seemed to be the most reasonably priced. They showed up within 24 hours and took care of me. They even installed my "smart" thermostat for me at no extra charge. Very satisfied customer- and even though I hope I don't have to call them again for a very long time, when I need to I will go straight to Caledonian. Highly recommended when you need a break from the heat! read more

We had our Evap Cooler go out on us during a heatwave. They came out, found a part in 24 hours and back the next morning to fix it. I was thinking we'd be in a hot house for a week. I'm so glad we called these guys. Awesome work, highly recommend to anyone in the Oakhurst area. read more

Knowledgeable, personable, friendly. Best part is he's from Scotland! Hence the name Caledonian. Love those Scottish accents! Highly recommended. read more

I purchased a home and th HVAC system failed. With some extra bucks I was able to replace the system and had the insurance pay for the lion's share of the project. Chris and team delivered and fine tuned as needed. I highly recommend their services no project too small or too big. read more

Caledonian Mechanical - Heating & Air Conditioning/HVAC Near Me

I ordered a seasonal tune up of my HVAC system through my home warranty, First American. First American contracted with Caledonian Mechanical for the service call. First of all, I tested the heating and cooling the morning before the service call. Everything was working just fine. The technician arrived on time and proceeded to service the unit. After he finished on the roof, he came inside to test the thermostat and unit operation. He mentioned that he had to replace a relay because the fan was not turning on. He ran the thermostat through the functions, but I noticed that when he set it to heat, the unit started running but no air was coming out. This is normal because the fan does not start right away normally anyway. I think while it warms up. After a minute or two, it still did not start blowing and the technician switched the fan on manually and then turned off the system and said it was all ready. After he left, I tried the heater again and the blower never did turn on so I called him back and told him it was not working. He said he would come back. Upon arrival, he put up his ladder and had a box in his pocket. He pulled the box out of his pocket and told me the relay needs to be replaced and he would do it for $75. He explained that the tune-up does not include any repairs and rather than hassle with the Home Warranty company he would just do it now because this time of year, the Warranty company can take weeks to do the repair. So he can just do it right now if I pay him $75. I reminded him that he said earlier that he had replaced the relay already and he replied that it was the contacts and not the relay because you have contacts here and then the relay here and that he had BYPASSED the relay to make it work. I said that's not good to BYPASS part of the system and he said he had to to make it work. I asked again why he told be he had replaced the relay and he said well, he did not replace it but had bypassed it but he will go now and replace the relay so it will work again. I told him I have lost trust in him now. He asked what I meant. I said I do not trust you now. He said in a huff, well OK, grabbed his ladder and stormed back to his truck. I request that my HVAC system be returned to the original working condition before this FAKE SCAM SERVICE CALL. read more

Shorty workmanship, you WILL end up getting whatever was done by them fixed within months, stay away.

I have posted a positive review in the past and just wanted to let people know that any negative reviews I see have come with people dealing with their warranty company and not understanding how that works. This is an excellent company. We continue to use them and we continue to recommend them. We have gone way beyond the warranty company experience when we saw the quality that they provide; they have done new install for us, and also repair and maintenance. They show real and honest concern for your mechanical needs. How often do you see that anymore? read more

Terrible Company. I hire them for the usual HVAC Maintenance. The guy comes around to service the unit knowing he was scheduled to service the AC unit but doesnt bring any filters with him. He services the unit and tells me he doesnt have filters and will have someone come by the next day to install them. Since he is the AC guy I asked him while he was already there if he knew how to setup the WIFI settings on the thermostat. He tells me he isnt sure but starts messing around with the thermostat. After a while I realised he was playing around with it and didnt know how to do it so I told him if he can just let it be and I will find someone else to do it and just return the settings back to normal. But no he left the messed up settings on the thermostat. Next day when I go into my store its burning hot in there and I tried calling them multiple times with no one answering the call. I left them an email saying its an emergency but yet no one responded. Eventually I had to hire someone else to come by to see how was my AC blowing hot air. Turns out the other guy had messed up the settings on my thermostat to turn on the heat pump to manual which was causing this. So the other guys fixes back the settings and also sets up the wifi for me. Then I get a call from this company asking me to pay the bill. I explain the lady how their technician messed up my setting when he didnt know how to do it but still went ahead to mess around with it. And that costed me double as I had to get someone else to fix it since they never answered the call and the lady on the phone tells me she was on vacation in a rude tone. Emm Excuse me? are you the only person that answers the calls? What kind of a company is this. I told her I even emailed them to which I didnt get a reply in time. So all I requested her was a discount on the bill and the lady blames me saying I should have never asked the technician to setup the thermostat. eMMM ARE YOU CRAZY? IF I am not suppose to ask an AC technician then who am i suppose to ask? rather if he didnt know how to do it then he shouldnt have touched it. The lady refused to discount the bill which blew my mind. Being a business owner myself, I can't imagine a business refusing to make it up to their customer specially when its their technician's fault and I have a letter from the other tech to prove that. All i asked for was a discount not even a refund and they straight up refused. I told them I wont be returning and they didnt seem to care and just wanted me to pay the bill which mind you being a honest guy I still paid the bill. But stay away from this company. They never answer the call, the lady on the phone when answers or calls back is extremely rude and will blame you for everything. read more

We really liked this guy, exceptional service. He took his time and explained what the problem was. Plus he FIXED it!!!! We would definitely recommend him. Will only use him for now on read more

You be the judge. If you contracted a company, who you assumed did professional work, would the finished product look like this? Especially with it being in our backyard, on the ground not on the roof, between our house and our pool. And we have 3 small children that play in the backyard. You heard from the man himself, this job is considered closed out. read more

Caledonian Mechanical - Heating & Air Conditioning/HVAC Near Me

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Our heater has been out for over a week. I attempted to call them this morning and repeated efforts were not achieved until almost noon. I was told that their tech was up in the mountains and they were unable to reach him. They have only one tech person. He previously came out and told me the problem was with the thermostat wiring. I had an electrician come out and he found that the problem was not the thermostat, but the switch on the unit itself that turns the unit on and off. I was told that it is receiving the signal to turn on but is not working. This should be under warranty as the unit is less than three years old, and we should not have to pay labor for a part that is faulty. The tech that came out is a nice person and a credit to the company. He replaced a bad transformer at no cost, but that did not fix the problem. Overall this company is hard to get a hold of and is not very responsive. The fact that they have only one tech is not a good thing. Had I known that this was the case I would have picked a different company. I cannot say that I would recommend them, which is very disappointing. I expected better from them. read more

No Customer services skills what so ever. Waited 3 weeks for an appointment only for the HVAC technician to pull up and leave without communicating or contacting me at all. I understand if there is a conflict or issue but you don't just leave people hanging and not communicate with them. THREE WEEKS in 100 degree weather with no AC.... and after all that is still hasn't been fixed nor will it get fixed by this company they have declined the work order. read more

Chris was awesome and informative! Showed up on time and finished the job in a timely manner! I will definitely be calling them for all my a/c and heater jobs! Thank you Chris! read more

Wish I could leave a 0 star review. Worst customer service I've ever experienced. Our home warranty referred us to this company, and what a headache. Their technician didn't even know how to turn on our AC unit that he was there to inspect. They told us they needed to order parts that would take weeks to get in and then schedule another appointment. I called multiple times and was unable to speak to anyone for updates. I left multiple messages that were never returned. Finally after speaking to someone they were extremely rude and even threatened to cancel the service because I said I was dissatisfied with their customer relations. Needless to say, will never use them again. Avoid. read more

Have I got a story for you, we have officially stopped working with this company because responding to our calls is apprantly not included in the services we are supposed to recieve. This company was assigned to fix our AC through our home warranty and 2 visits later we are worse off than we were at the start. At the start we had a working AC with very low power, so it wouldn't push very strong to some of the rooms, visit 1 was a sensible visit. Guy came over promptly and went to diagnose the problem, said it was the blower, even went into the attic to make sure it wasn't the vents before he left. He was solid. We hear nothing from the company for a week or 2 as they are awaiting a part, i wasnt super happy about it but that's normal to wait for a while for a part so it's understandable, finally we get tired of waiting so we call back and have a conversation that leads to the company stating they misdiagnosed the issue. Not sure how they could know this since there was not an additional visit, when we ask how they know it was misdiagnosed, they gave some dodgy answer that allowed them to not answer the question and send another service technician out, this guy came out and acted like he had not a clue what the situation was so we explained it to him, and he went to the roof to try to work the issue. He comes down within moments and says there is paint in the fan on the device so he needs us to hand him the hose so he can spray it off, which is odd but we comply because he is supposed to be the professional. He takes the hose and starts spraying the AC to the point where our patio is flooded, , he asks us to turn off the hose and tosses it down, stays up there for an additional 20 minutes or so and comes down. Asks us to try the AC, our now semi working AC won't work at all. And it's part way through the summer. So we tell him and he attempts to fix it for another 10 minutes or so and it doesn't work, he promptly leaves even though we have expressed distress about him completely disabling our AC in the middle of a fresno summer with 3 children In the home. Guy says there is nothing he can do and heads out quickly. At this time we are given no solution, no future steps and our semi working AC is now completely broken we call the company the next day and get no answer, we call daily for at least a week and leave messages, no answer, almost as if they closed permanently or we got added to their caller ID as a number to not answer, either way it was suspicious. We called our home warranty back and they didn't answer the home warranty group either. So finally we get switched to another company. The guy comes from the second company and determines our AC is unfixable, and is going to be deemed as condemned and is going to need to be replaced. We ask why, he said the heater portion of the unit is broken and asks us, "you havnt been using the heater have you? Because if you were, you're putting your entire family at risk of death from carbon monoxide poisoning" . Now, I'm not stating that it was Caledonian mechanical that broke the heater part , but there's 3 possibilities that make sense to me. 1. They did break it. 2. Neither of the 2 technicians were trained well enough that they had the ability to find this very big issue 3. They saw it and decided it was too much for them to work with and they chose to ignore the issue. Fast forward about a month and we finally get a call back from this company and they start with"we know we havnt been able to fix your issue" we shut it down and told them we went with a different company. It has been a very long and hot summer with no working AC and now this problem has stretched so much further than it should have. I won't work with this company again because of the lack of professionalism, and for the fact that I have had no AC during the summer because they didn't know what they were doing. I'm not saying you shouldn't work with this company but this is my experience. read more

When my air conditioner stopped blowing cold I was nervous about which company to call. My biggest concern was that they would want to replace the entire unit for big $$$, which is usually the route most companies probably would do just to make more money. I'm SO GLAD I called Caledonian Mechanical. Chris showed up on time, didn't make me wait, and diagnosed the problem. Turned out it was just a fuse and cost me very little money!!!! So glad to I found an honest repairman. I highly recommend him. He's trustworthy, honesty, and knows his stuff. read more

If you're air conditioner is not working and you want quick results you need to call Caledonian Mechanical and ask for Sara.She will call you back immediately and address your issues. Sara sent over a technician who repaired my unit on the spot the very next day.Chris Campbell the technician they sent over was awesome! Hey when it's 108 outside you can just imagine how hot it is in your two story house! Thank you again Sara and Chris from Caledonian Mechanical. read more