I visited Coffee Bean today, and unfortunately, my experience at the register was disappointing…read more The cashier, Sofi, came across as rushed and unprofessional from the moment we started ordering.
We asked what matcha flavors were available, and she told us they only had Classic Matcha and Strawberry Matcha. I asked if there were any other flavors, and she simply replied, "No." My friend then pointed to what looked like a coconut matcha on the menu board, and instead of explaining it, she just stared at us as if we were bothering her. We ended up ordering that one.
She then asked if our order was to go because they were about to close. At that point, I understood why she seemed to have such an attitude, but customers who arrive during business hours shouldn't be made to feel rushed.
I also asked if they had soy milk, and she bluntly replied, "No." When I asked what milk options they did have, she listed oat, almond, and nonfat. A little friendliness and willingness to help would have made a big difference.
The good part of the experience was that the drinks were absolutely delicious, and the gentleman who handed us our drinks was kind, polite, and welcoming. I appreciate his great customer service.
I hope this location reminds its staff that even when it's close to closing time, every customer deserves to be treated with patience and respect.