I am a regular Cafe Nero customer, I'm buying my Caffe Latte every morning from Clapham Junction shops on my way to work, 5 days a week Cafe Nero is my best friend, but my last experience it wasn't a pleasant one. I usually buy my coffee on weekends from Coffee Plant in Portobello Marker, but this past weekend I decided to buy it from Caffe Nero as is closer to me than Coffe Plant shop, so I enter the shop, there were 5 members of staff at the counter and only one was serving customers, we were three customers waiting to be served, one member of staff was making coffee , 2-3 member of staff were having a chit-chat,sad, cause I used to work in customer service for 6 years and I never let my customer wait while I catch up with my co-workers... there's some more, I bought my usual grande latte to go, as I proceed to pay , all good, then I had few sips and still ok, after I finished my latte,my stomach started to feel unwell ... until 8pm that day I had upset stomach,I think they used out fo date milk that morning/lunch day. All I had before the Latte bought it from Caffe Nero shop opposite the Ladbroke Grove station was a bowl of cereal (nothing out of the ordinary, something that I have every morning). I am not happy as because one of your staff who gave me out of date milk,that gave me discomfort for the rest of the day. I will definitely not going back to that shop but I will definitely go back to Coffee Plant for my weekend's coffee. read more