Needed a place to hang around at for about 3 hours from 12 - 3 pm, so I decided to stop by Caffe Nero.
Atmosphere:
As others have said, this particular branch is located right opposite the Cardiff Castle and is in a convenient location in the city centre. Inside is nothing to write home about. Basic wooden tables and decor. It's noticeable that very little effort was put into creating any sort of relaxing "coffee shop" atmosphere (see Coffee#1 for tips!).
Customer Service:
I was served by a young short-haired girl who was very sweet and efficient with her work. Downside to the customer service is the fact that half an hour later, I heard who I assume to be the manager giving her a very, might I say, LOUD, lecture. I have no idea what she did, but it doesn't really make for a comforting atmosphere for your customers to here "How long have you been working here?!! Hmm?! And you still don't know blah blah blah..."
Can I just say.... awkward?
Drinks:
I'm not much of a coffee person, so I just opted for a hot chocolate with skim milk and no cream to drink in. Came in a lovely large mug and was very delicious and well made. Not too sweet either, which I was worried about.
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Like fellow Yelper Tanya P. said, there definitely is something lacking in this Caffe Nero branch. It's very dull and boring, with awkward management. 1 stars for the lovely girl who served me. Another star for my tasty drink. The last star is for the free wi-fi. read more