I really wanted to like this hotel. The location is fantastic bring right on Via Etnea. You are…read moresurrounded by shops and cafes and a great number of tourist sights are within a short walking distance. The road the hotel is on is designated as a pedestrian zone so your taxi may not go all the way to the hotel entrance.
Once entering the place, it is bright and airy with a dash of modern architecture. However, it kind of goes downhill from there...the reception staff are indifferent and most do not understand basic English. For example, I requested additional bath towels and got a robe. When trying to rectify the mistake, they offered me another robe.
As for the room, it was beautiful and the ac worked great! However, the beds were twins you push together and the amount of times myself or husband fell into the crack was numerous to say the least...also, the shower/bath can be a safety hazard for anyone with mobility issues since to enter the shower you have to jump over about a foot of ceramic to enter. The risk of falling is high since the hand rails are not very close.
The included breakfast is fine but nothing to cry home about. The eggs are soupy, the fruit stays the same with melon, the pastries are just okay.
When booking a taxi for a morning flight, tell them way in advance and confirm, confirm, confirm! The taxi I got was incredibly confused and took 10 minutes for him to determine how many passengers he had (just the two of us).
Three stars because location and ac is something that simply can't be beat!