IF YOU LIKE EATING YOUR DINNER OFF THE FLOOR AND BEING TOLD YOU ARE A LIAR....THEN THIS IS THE PLACE FOR YOU!
The takeaway somehow managed to pack the food incorrectly resulting in leak. When I unpacked the order from the plastic outer, the inner paper bag gave way spilling the contents on to the floor.
I called the restaurant and explained the situation, requesting for the spilled food to be remade. Instead of a rationale response, I was greeted with an angry and argumentative representative who said that "it wasn't their fault that the bag broke", "there is nothing that we can do", "they are too busy to replace it", "they are rushing to get orders out" (which implies that quality control measures weren't being employed in the first place), and worst of all "that I intentionally spilled it on to the floor to get a refund" and "that I am a liar".
I offered to show them pictures of the oil that had leaked all over the paper bag or even go to their restaurant so they could see the paper bag for themselves (leak damage on only the bag's base and inside the plastic outer suggests that the leak happened well before I received it), but they were having none of it, rudely interrupting me and then hanging up abruptly.
Fortunately, I had ordered using Just Eat who were more than happy to assist in securing a refund and replacing my COVID-19 Frontline Worker NHS discount code.
I find it bizarre how a business that relies on consumer satisfaction to maintain a customer base and profits treats their customers in such an abhorrent manner. I will not be ordering from this "establishment" again and will post this review on all sites that host it to inform other customers to find a better, more reputable Indian takeaway.
P.S. when clearing the mess, I also found out that the Café Spice Special Biryani I ordered did not have an omelette (as the meal description suggests) but a boiled egg instead. Moreover, the king prawns were absent....so this restaurant also employs false advertising! read more