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    Cafe Convo

    5.0 (4 reviews)

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    Ask the Community - Cafe Convo

    Speedway

    Speedway

    1.0(2 reviews)
    0.7 mi

    I am filing a formal complaint regarding an unresolved $20 gas purchase at Speedway, located at 728…read moreW. Hamlet Avenue. On September 29, 2026, at approximately 8:20 a.m., I paid $20 with my card for gas on pump 5. When I went outside to pump my gas, the pump stopped at $0.06, and I did not receive the $20 worth of gas I purchased. I returned inside and spoke with the general manager and another cashier. Both told me the money would return to my card. The manager said I needed to hang up the nozzle for that to happen. I had left it in place because I wanted her to see what the pump displayed. She went outside herself and hung it up. I requested a receipt, but the receipt the cashier provided did not show my $20 gas purchase. When I returned to request the correct receipt, the manager printed another receipt showing a $20 gas transaction, but the card information did not match my card. This did not provide valid documentation of my purchase. The manager again told me the money would return to my card and directed me to contact my bank if it did not. Within 24 hours, I contacted State Employees' Credit Union because I had not received my refund. My bank advised me that it could not see a refund coming back to my card and instructed me to contact Speedway again. Throughout this interaction, I remained respectful, accepted the receipts, and left without arguing. However, I am now being sent back and forth between the store and my bank without a resolution. As of September 30, I still have not received my $20 back. I am requesting that Speedway review the payment and pump records for this purchase, provide the correct receipt, and resolve my refund. I also ask that management review how my concern was handled, particularly the receipt provided with card information that did not match mine. Please contact me with an explanation and confirmation of when I can expect my refund.

    I stopped there for gas, the cashier charged me $20, then when I went to pump the gas the pump did…read morenot come on. The employee who rang me up pretended she didn't remember anything. The manager was so rude. I still haven't got my money back. I will never buy gas from Speedway ever again. I could maybe understand if the store was busy, but I was one of only two customers in the entire store. This is total crap.

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    Cafe Convo - desserts - Updated October 2026

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